Our Blog

Fourth of July

June 24, 2020

Fiber To the Home

Stop and think how your Internet usage has evolved during the last few years. If you’re like most people, you’re doing -- and expecting -- a lot more of your Internet like increased interactivity, rich media and uploading and downloading pictures and video.

More large files are moving across the cyberspace network these days, and experts expect that trend will only increase. A January 2008 study by the Discovery Institute estimates new technologies will drive Internet traffic up by 50 times its current rate within the next 10 years.

The pressure for better connectivity is one of the main reasons DirectLink is looking at fiber-to-the-home broadband connections as a potential solution for some areas.

Fiber-to-the-home broadband connections, or FTTH broadband connections, refer to fiber optic cable connections for individual residences. Such optics-based systems can deliver a multitude of digital information -- telephone, video, data, et cetera -- more efficiently than traditional copper coaxial cable for about the same price. FTTH premises depend on both active and passive optical networks to function.

FTTH broadband connections already are a reality for more than 1 million consumers in the United States, while more than 6 million in Japan and 10 million worldwide enjoy its benefits, according to Broadband Properties Magazine. Many believe making FTTH technology the standard in connectivity will solve the forecasted Web traffic jam.

We have strategically partnered with Corning Optical Communications to assist in design, construction and implementation of fiber-to-the-home (FTTH). Fiber-to-the-home (FTTH) deployments each present unique challenges – and we can help. Leveraging Corning's 15 years’ experience passing more than 38 million homes, they have set the standard for innovative, field-proven FTTH solutions. With a portfolio of products and engineering support that is designed to address any specific challenges from speed of deployment, labor and cost considerations, performance requirements, future readiness, and more.

DirectLink is already moving forward with this technology in different areas , we are working with current neighborhoods, HOA committees and builders to help facilitate areas with this ultra-high speed technology.  If you are a builder , or part of a group of neighbors interested in DirectLink helping you and your neighborhood get some of the fastest internet available follow this link and fill out our contact form.

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Fireworks & Freedom!

Millions of people have served our country to defend our freedom!  Thank You!

Some have even given their lives! Bless You!

Fourth of July is the best way to Celebrate everything that is great about our country and be thankful that we get to live here!

 

4th Fun Facts

  • 150 Million Hot Dogs will be consumed (yikes)

  • the 4th is the top beer-drinking holiday, Cheers!

  • Ben Franklin proposed the Turkey as the national bird

  • Most American Flags are made in China, wtf!

  • John Hancock was the first to sign the Declaration of Independance, henc put your John Hancock here.

  • The First Firework Show took place in Philadelphia in 1777

DirectLink has begun deploying the new 3GhZ CBRS Spectrum across their network. This will mean better speeds and less interference.

What is CBRS?
CBRS stands for Citizens Broadband Radio Service (Not to be confused with the Citizens Band Radio Service or CB Radio). The FCC established this band in 2015 and created a three-tiered approach to sharing the spectrum among federal and non-federal users of the band. CBRS is the 3.5 GHz band, more specifically 3550 to 3700 MHz. Great information on the band can be found directly at the FCC website

Why should anyone care about CBRS?
This is a first-of-its-kind dynamic spectrum sharing model that is widely viewed as an “experiment” of sorts to see whether this method of access to spectrum will allow fair sharing among all potential users of this radio spectrum. The FCC in the United States is at the forefront of using this dynamic sharing method, and many countries around the world are watching closely. If successful, it’s believed that other countries and other spectrum bands will follow a similar model in the future.

Each gaming platform and type of game is a little different. But you’ll generally meet the minimum requirements for online gaming with these internet speeds:

Download speed: 10 Mbps

Upload speed: 1 Mbps

Ping rate: Less than 150 ms

 

Keep in mind that these numbers are for a single player only, and they are minimum requirements. For better online gaming performance, we recommend download speeds closer to 15–25 Mbps per player. (Faster internet speeds will also speed up game downloads and load times).

For multiple players using the same internet connection, multiply the requirement by the number of players who would be online at the same time. For example, if you have three players in your home, you’ll need an internet connection with at least 9 Mbps of download bandwidth. Be sure to check the specific requirements for your gaming system below before making your calculations.

Forging ahead with fast reliable installations. 

Business broadband installation that is quick , fast and efficient with no waiting for copper provisioning , our carrier grade

wireless solution is deployed by our experienced technicians , we can quickly get your home or business online within days not weeks with fast reliable service.

Wi-Fi Calling is a service for smartphones which, just as it sounds, allows you to call over a Wi-Fi network. Wi-Fi calling relies on a technology called SIP/IMS that tunnels your call through the internet, instead of a cell tower. Using DirectLink's network your smart phone can still function at home even when the Cellular Carrier has no signal.

Rest assured that your phone will operate just fine without active service from a carrier, leaving it as a Wifi-only device. ... Great apps like Hangouts will even let you make VoIP calls without any carrier involvement, provided you're able to find good Wifi connection.

Restart the streaming service. Log out and completely close out of the program. Reboot any devices you’re running it on, too. 

Reboot your home network. Sometimes, a quick reboot of the router is all you need to get things back in order. 

Move your Wi-Fi hub and router to an optimal location — somewhere central, open and away from obstruction. 

Kick some devices off the network. If you have other devices or people using your internet, boot them off — politely, of course! — so you can dedicate the bandwidth to your streaming. 

Disable your VPN. When you use a virtual private network, your connection is rerouted along the way, which can cause lag. 

Upgrade your hardware — this could include any combination of your router, Wi-Fi hub, smart TV, streaming device or whatever you use to watch Netflix and Hulu. 

Upgrade your internet connection. You might have too many connected devices.

Look at the streaming provider’s website and see if they have an option to reduce the amount of bandwidth needed to stream.Most providers such as Netflix have an option to do this very simply and without sacrificing quality.

(Ready; Set; On-line; and moving gigabytes (GB) of streaming data)

A few of our latest Tower sites 100% self healing network , DirectLink has been busy building new towers to expand coverage, while also upgrading existing towers to handle higher volume traffic and increasing reliability.

  • Elizabeth
  • Parker
  • Sedalia
  • Castle Rock
  • Kiowa
  • DeerTrail
  • FrankTown
  • Centennial
  • Englewood
  • Denver
  • Lakewood
  • Littleton
  • Strasburg
  • Bennett
  • Aurora
  • ParkMeadows
  • LoneTree
  • Ken Caryl
  • Morrison
  • Peyton

Check out Mapping for your nearest tower location

  • BIG City Internet speeds come to RURAL Areas

unlimited high-speed broadband is not just for big cities anymore, DIRECTLINK now offers the same if not faster solutions in Rural and Citys as do the large cable and fiber providers.

One of the main differences are we are quick to respond and small enough to help you for all your Internet and VoIP needs.

Dont be fooled by the "big" name fiber its sometimes slower than wireless and can have many complications that stem from overloaded oversold networks.

Directlink has provided High speed Internet since 2002 in greater Denver region and is anouncing competitive reliable services for homes and business through out Denver Colorado.

Come ride the High-Speed Directlink multi-gigabye backbone today.

Save Money while staying safe

  • Gas Savings

$1,120 per year or more, and the Time and stress is valued at a much higher amount than the gas savings.

If you have good High Speed Internet at home this allows you to choose to work from home full-time, you immediately eliminate any costs associated with your commute, whether they be from driving to work or taking public transportation. Even if you’re walking or biking to work, you’ll wind up with lower bike maintenance costs and fewer pairs of sneakers to buy.

But in all seriousness, the average U.S. worker commutes 30 miles and 60 minutes round-trip every day, according to the U.S. Census Bureau and the Department of Labor. If the average gallon of gas costs $3.59, according to AAA, and you average 25 MPG, by not commuting to work, you will save $1,120 on gas every year.

  • Car Maintenance

Consumer Reports estimates the median cost of annual car maintenance is $312, which only includes maintenance and repairs. If you factor in lowered insurance costs and slower depreciation from driving your vehicle less, that savings can rise significantly.

It may not seem like much, but every little bit helps when you're potentially taking a decreased salary to work at home.

  • Dry Cleaning & Laundering

SAVINGS: $600 - $1,000 per year

If you’re working from home, you don’t have to worry about maintaining a professional wardrobe which often has to be dry cleaned.

  • Lunches & Coffee

SAVINGS: $832 per year

Eating out on a regular basis is costly.

Let’s assume you’re a fairly thrifty person and you have lunch out with coworkers twice each week at $5 a pop. Throw in a morning coffee twice a week for $3 each, and you’re spending $16 each week, or $832 each year eating out while working in a regular office. Telecommuting makes it much easier to make lunches and coffee at home, which won’t eliminate your food and coffee expenses entirely, but will certainly bring them down.

  • Vacation Time & "Real" Salary

SAVINGS: $5,553 per year

If the average U.S. worker commutes almost 30 minutes each way to work, it adds up to an extra 60 minutes daily that we spend for the purpose of work, but don’t actually get paid for. By saving that 60 minutes every day, the average full-time telecommuter will work 260 fewer hours, or 32.5 fewer eight-hour work days (11 24-hour days) each year. Not having to commute to work equals a LOT more free time throughout the year.

When you take those hours and add them all up, it really makes a difference in terms of salary. If you’re making $50,000 a year but commuting to the office, you’re making $21.37 per hour (because you’re working an eight-hour work day plus a one-hour commute for a total of nine hours daily). If you aren’t commuting, your $50,000 salary becomes $24.04 per hour because your eight-hour work day is really eight hours. Add that up throughout the year, and it’s like you’re making $5,553 more annually.

  • Tax Breaks

SAVINGS: $750 per year

If you work from home, you may be able to claim several home office deductions that office-bound workers can’t touch.

These include deductions for your home office space, property taxes, office decor, and maintenance and business expenses. Even if you’re a full-time employee (and not a freelancer or contractor), you can still claim these deductions and expenses as a telecommuter. Depending on your home office set-up, these deductions can vary widely, but the IRS estimates that the average home office deduction is $3,000 which lowers a typical tax obligation by $750.

  • It All Adds Up

TOTAL SAVINGS FROM WORKING AT HOME: minimum of $4,172 per year

If we go conservative and just tally up the actual, tangible savings of working from home, the average telecommuter can save at least $4,172 each year! This doesn’t even include the cost savings from more vacation time, time overall, lowered stress, and the higher “real” salary mentioned above.

So, the next time you consider the salary difference between an in-office job and a telecommuting job, be sure to take into consideration all the different ways working from home can save you money. Opting for a smaller salary to be able to work from home might be the smarter choice after all.

Mobile Ready
Improve user experience: Directlink now has mobile enabled website designed for smartphones and tablets meaning the user doesn’t need to trawl through a desktop website on their hand held devices. We enabled our sites Mobile readyness to improve users’ levels of satisfaction in their experience with Directlink Billing and Portal needs, we hope this creates another positive experience to surf with Directlink.

Over 1.08 billion smartphones in the world with the majority of the market share being owned by Android or iPhone. In 2011 84% of smartphone users around the world used their mobile phone to browse the internet on a daily basis and this percentage has since increased. More and more businesses Like Directlink are ensuring that they are engaging with their target market via the mobile phone devices. One way to do this is to ensure that Directlink’ website is mobile enabled, meaning it is optimized for smartphones and tablets to display. It is important that we embrace this new technology otherwise you could lose out on potential promotions and website mobility while on the go.

The Federal Communications Commission regulates interstate and international communications by radio, television, wire, satellite and cable in all 50 states, the District of Columbia and U.S. territories. An independent U.S. government agency overseen by Congress, the commission is the United States' primary authority for communications law, regulation and technological innovation. In its work facing economic opportunities and challenges associated with rapidly evolving advances in global communications, the agency capitalizes on its competencies in:

  • Promoting competition, innovation and investment in broadband services and facilities
  • Supporting the nation's economy by ensuring an appropriate competitive framework for the unfolding of the communications revolution
  • Encouraging the highest and best use of spectrum domestically and internationally
  • Revising media regulations so that new technologies flourish alongside diversity and localism
  • Providing leadership in strengthening the defense of the nation's communications infrastructure
Dogs of DirectLink

Pets, Family and Community

There is a growing global trend to consider pets as part of the family. In fact, millions of people around the world love their pets, enjoying their companionship, going for walks, playing and even talking to them. And there is evidence suggesting that attachment to pets is good for human health and even helps build community. Thinking of pets as family members can actually make the chores associated with pet care less stressful than they are for those who consider pets as property. Spending more time caring for a pet increases attachment to that animal which in turn can reduce stress.

We here at DirectLink love our pets, we want to help support our community and share some of our 4 legged friends with everyone, we also recognize that there are many animals in need of loving homes so if you or anyone you may know is interested in a new pet please take a look at https://2babrescue.com/ a 100% local rescue doing everything they can to help those animals in need, if you are not looking for a new pet they are always in need of donations,  you can view the donation page by clicking the link below, there are many items the rescue is always in need of such as , dog toys, potty pads and many other things even if they are used, every little bit helps an animal in need.

 

Reno

Head of Security

I am a Golden/Shepherd, so I'm crazy fast and Smart!

In my free time I enjoy chasing tennis balls, freesbies, pine cones, rabbits, birds basically anything I can.

I speek two languages, and have a bark that will send you through the roof when I sneek up on you.

I love riding in my mom's truck, belly rubs and hanging out in the DirectLink Office.

I'm living the life in Colorado!

Joanna AKA JoJo

Head of Barking development

I am a rescued Doberman Rottweiler mix who can never get enough yard time and the outdoors.

I do however enjoy the sound of my own voice a bit too much!

I will bark at the slightest breeze, leaf, shadow, noise, well you get the picture.

I love my indoor time and naps as much as my outdoor time.

I feel very lucky to be adopted into the DirectLink family!

Aspen

Grounds Care Taker

In memory of Aspen,

Sweet and loving, nothing but a happy fur shedding girl.

Aspen was a part of our family for 10 years until we lost her this June.

Hobbies: laying in the sun, trying to keep up with Reno.

Talents: Could hold two tennis balls in her mouth at once.

Qualites: Always happy, loved to just be at our side

We will alway miss her!

Riley

Slime Boss

I'm a Cane Corso I'm big and imtimidating.

If my owner likes you,  the worst I will do is drool all over you.

Napping is my favorite sport.

River

Department of Scraps Disposal

What can I say I'm a Mutt

Hyperactive, running machine.

I will lick the floors clean no matter the material!

Hesna

Bunny and squirrel detraction squad leader

I’m an Anatolian Shepherd.  My two-legged parents rescued me at 6 months old.

I enjoy romps in freshly fallen snow and chasing bunnies and squirrels out of my yard.

I’m super sweet, but terrified of children and well, most adults.

Mom says my sister is Potato, but we don’t look alike, so I’m not sure she’s really my sister.

Potato

Lead Snuggle Tech

I’m a Pitbull.  My two-legged parents rescued me at about 3-1/2 years old.

I love snuggling with my daddy, sleeping, eating my noms, and chasing bunnies and squirrels.

I’ve never met a stranger I didn't like and will happily accept scratches from anyone.

Mom says people are scared of me just because of my “breed” but that’s just silliness.

Willow

Princess in Training

My name is willow and people call me spoiled I don't know why

I am happiest when my mom carries me around

I am obsessed with a neighbor dog I have yet to meet in person

I know i look like a dog but I am actually a person I think

Emmy

Experienced Nap Engineer

I love my naps and sleeping since I am a little older

I always protect my sisters and family from strangers

I am the best lapdog that is my favorite place

I love to sun bathe whenever i can

I will never turn down a good belly rub

Moana

Lead Excavation expert

I love to dig, anytime, anywhere!

I was mostly raised by cats so I’m a bit socially awkward

Wind me up and watch me go, and go, and go, and go

just know that I don’t have an off switch

Piper

Meal Time Supervisor

I make sure everyone knows when it's time to eat every day, even though the meal time never changes.

Main duties include watching my stuffed animals and keeping the cats in line.

I'm always watching, but ready to get involved if I have to.

My favorite things are playing in the snow and swimming, oh and treats... I love treats!

Documents

5 GHz PMP 450m Fixed Wireless Access Point with cnMedusa™ Technology

The PMP 450m Access Point is most scalable, highest capacity, and most spectrally efficient AP in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes massive Multi-User MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers ground-breaking spectral efficiency and outstanding performance in high interference environments.

DirectLink has an A+ rating by the BBB, integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to our track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

Network Status

Direct Link Status: All services are online, if you are having service issues please call and verify there are no listed outages 720-851-1111 option 2 , if no outages are listed you can email support@mydl.com or choose option 3 and get assistance over the phone.

With Directlink's high-speed Internet service, you'll be downloading music, pictures, and videos in seconds instead of hours.
You'll also have access to a whole new world of streaming content from Hulu, Amazon Prime, AppleTV and NetFlix using
Directlink's High-speed Internet services.

    Features

  •     Always on broadband access
  •     Secure and safe Internet connection.
  •     Attach multiple PCs for no additional charge.
  •     Great connection for Internet gaming and voice/video chats.
  •     Free e-mail boxes with SPAM filtering and Virus protection.
  •     No phone or cable TV line required.

My Account

My Account

Pay my Bill

Check Data Use

Update Payment information

Login

Email Portal

Check Email

Set up Spam filters

Add Contacts

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VoIP Portal

Check voice Mail

Setup Contacts

Set Call Features

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Note: Broadband Services is ONLY offered in Colorado. If you live outside of the state, we can not offer these services to you at this time. However, VOIP services we do offer worldwide.

Privacy Policy

DirectLink, LLC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the DirectLink, LLC Web site and governs data collection and usage. By using the DirectLink, LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

DirectLink, LLC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. DirectLink, LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by DirectLink, LLC. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by DirectLink, LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DirectLink, LLC Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through DirectLink, LLC public message boards, this information may be collected and used by others. Note: DirectLink, LLC does not read any of your private online communications.

DirectLink, LLC encourages you to review the privacy statements of Web sites you choose to link to from DirectLink, LLC so that you can understand how those Web sites collect, use and share your information. DirectLink, LLC is not responsible for the privacy statements or other content on Web sites outside of the DirectLink, LLC and DirectLink, LLC family of Web sites.

Terms of Use

TERMS & CONDITIONS: DirectLink Inc. hereinafter “DirectLink” This is an acceptable Use Policy between DirectLink and you the customer/subscriber or user hereinafter “Customer” DirectLink’s Internet Service, E-mail, VoIP Service, or other internet related services.  This agreement is between DirectLink and the Customer and is incorporated by reference into DirectLink terms and conditions for the services. See https//www.mydl.com/forms. All Customers of DirectLink and anyone who uses or accesses DirectLink Service, must comply with and shall be bound by the terms of this document. Customers access to DirectLink service is conditioned by legal and appropriate use of our service. Your use and any activities conducted online through DirectLink supplied service shall not violate any applicable law or regulation or rules of DirectLink’s Service. DirectLink reserves the right to change, modify or revise this document at any time. Such Changes will be affecting all Customers 30 days after posting. Terms & Conditions will be assessible to all Customers/Subscribers to View, Print or Download at https:/www.mydl.com/forms. Your Continued use of DirectLink’s service constitutes your acceptance to all terms & Conditions. It is your responsibility to check the DirectLink website for any updates.

DirectLink reserves the right to refuse service to anyone for any or for no reason. DirectLink reserves the right to cancel any service to any Customer at any time if it feels necessary to protect its network and network security.

Uptimes are not guaranteed. At all times DirectLink does its best to keep the network up 100% Customers understands that due to acts of God, Inclimate weather or equipment failure there may be times when the network goes down.

This agreement shall be in effect for the term listed on page one of the Service Contract.

DirectLink reserves the right to immediately terminate or restrict your account or your use of the Services at any time, without notice or liability, if DirectLink determines or reasonably believes in its sole discretion that you have breached these Terms, violated any law, rule, or regulation, engaged in other inappropriate conduct, or for any other business reason. Of course, we would prefer to avoid such termination; we may use technical measures to block or restrict your prohibited access to or use of the Services, and you agree not to circumvent, avoid, or bypass such restrictions. We also reserve the right to take appropriate legal action against you, and you acknowledge that you will have caused substantial harm to DirectLink and that the amount of such harm would be extremely difficult to measure.

BILLING/PAYMENT SCHEDULE: Service charges are due and payable monthly in advance. Failure to pay proceeding monthly service charges by the due date shall give DirectLink the right, without liability, to temporarily disconnect Wireless Internet Service, VoIP Service and E-mail Service. Restoration of service will require payment of all unpaid balance and a reconnection fee of $50.00 may be applied. If service is not reconnected in (7) calendar days service will be permanently disconnected. To restore service payment in full and pre-payment of one month may apply. If DirectLink must retrieve the equipment a $50.00 fee will be billed for labor of the retrieval.

A Late fee of 1.5% will be applied to all accounts that are past due.

Invoices are rendered monthly on the 20th you will receive an E-statement each month. If you want to receive a paper statement via the US Mail, there will be an additional charge for this service. The fee for paper invoices may change at any time without notice. Payments are due on the 10th of each month. Customer agrees to pay any overage charges if applicable.

Unreturned Equipment fees, early termination fees, upgrade fees, insufficient funds fees, late fees, and reconnection fees if applicable.

Any DirectLink equipment that is unrecoverable/Unreturned/Destroyed will be billed to the customers account at the going rate of the replacement fee for any and all unrecoverable equipment. The customer consents to be billed for any unrecoverable equipment.

ETF-Early Termination Fee: Unless stated in Customer’s Service Agreement the following terms apply to  any “Service Term” Service Agreement are required to be paid as follows: a) all outstanding nonrecurring fees plus 100%  of the Installation fees that were waived at the time of installation.

It is the Customers responsibility to report billing errors within 30 days from receipt of the bill so that service levels and all payments can be verified. Charges for service include license of DirectLink and other equipment that may be necessary to be installed at the Customer’s premises to permit connection of a single computer to the service. Connection of additional computers to the equipment may require additional charges or equipment.
For Customers that receive other services from DirectLink, all accounts for all services must remain in good standing to continue to receive any one service.

Customer agrees to pay all charges associated with the Terms of Services provided by DirectLink including installation and service, Service Calls, Monthly Service Fees, equipment charges. Applicable federal, state, local taxes and fees. The customer hereby acknowledges that certain governmental taxes and fees may be charged by DirectLink for the services provided to the customer. Fees may change without notice.

INSTALLATION: Customer/Subscriber Authorizes DirectLink’s employees/agents or representatives to enter premises, to use ladders, full access structure in order to install service. DirectLink Installers will not be held responsible for moving any furniture or valuables. DirectLink Installer will not move install or alter any electrical outlets. Directlink will use existing cables or equipment. *If prewiring is used all equipment warranties are null and void.

I agree to installation/placement of DirectLInk equipment after consultation with the DirectLink Representative. By Signing page one of service agreement I agree to the placement of installation.      

AN ADULT 18 years of age or older MUST BE PRESENT ON THE PREMISES DURING THE ENTIRE INSTALLATION.

Payment is due on or before installation date plus one-month service charge.

In the event the Customer/Subscriber is not the owner of the premises in/on which the equipment is installed, the Customer warrants to DirectLink that the owner consents to the DirectLInk performing the installation and/or maintenance contemplated by this agreement. If the tenant vacates the property DirectLink has unrestricted right to access the property to retrieve the equipment that is the property of DirectLink.

 

INSTALLATION AND RIGHT OF ENTRY: DirectLink’s residential installation includes up to three hours of labor and up to 75’ feet of cable.  DirectLink equipment will require mounting of hardware including penetration of the rooftop or structure in order to receive service. DirectLink will not be liable for any alterations to the premises that result from the installation or removal of the equipment including but not limited to holes in walls, cable wiring or antenna mounting brackets. Customer agrees to hold harmless from any liability resulting from any type of damage as a result of equipment mounting.

Any repair or replacement of equipment and or correction of an installation problem will be the customer responsibility. If DirectLink damages the premises during the services installation or during maintenance DirectLink will compensate the owner of the Premises for reasonable actual and demonstrated costs of necessary repair not to exceed $250.00

EQUIPMENT: The Equipment provided by DirectLink is and shall remain the sole property of DirectLink. If DirectLink’s equipment becomes unrecoverable for any reason, then the customer will be charged accordingly for the equipment. DirectLink’s authorized agents may relocate or remove all equipment at any time for any reason. Unless purchased by the customer. Customer/Subscriber agrees not to attempt to make repairs or otherwise alter or disturb or tamper with the wireless transceiver box or other equipment. Only DirectLink, or its authorized representatives, are permitted to maintain and repair transceiver box or other equipment.

Damage to DirectLink Equipment due to weather, Lightning, Home Repair, Construction, pets/animals, fire or mistreatment or negligence by the customer or any other person and the equipment that requires repair or service. Customer shall be required to pay charges for such repair or service performed by DirectLink or its authorized representatives. Unless Customer has chosen to sign up for The DirectLink Protection Plan. DirectLink is not liable for any Customer owned devices, router or other equipment. 

Any Damage caused to the structure and DirectLink equipment by act of nature such as high winds, Hail, Lightning are the responsibility of the property owner. DirectLink is not responsible for any structural damage done by any acts of Nature/God or Terrorism.

RESPONSIBILITY: DirectLink has the right to Terminate service if

Customer does not keep account paid and current

Customer engages in sending unsolicited mass, commercial/spam email

Customer engages in any illegal activity by using the service provided by DirectLink

Customer engages in harassment, bullying, libel, defamation or other bad behavior

Customer exceeds bandwidth limitation

Customer is not satisfied with services within the first 30 days of service Installation charges are not refundable

Customer no longer has acceptable signal or Line of sight

The terms of this signed Service Agreement are set on page one.  At the end of the service agreement term the service will renew for successive one-month periods. Although the original service term has expired all terms and conditions are still in force by using DirectLink service. All Terms are subject to change without notice.

The Customer is responsible for all of Customer’s account in all circumstances under any username or password used on that account. It is the sole responsibility of the Customer to protect the confidentiality of Customer’s passwords/usernames etc.

If at any point in time DirectLink discovers that the Customer is “sharing” their network connection, without the express permission of DirectLink, then Customer will be subject to a $10,000.00 fine plus any legal fees.

The Customer expressly agrees that the use of the service is at the sole risk of the Customer. Customer’s choice to view or access any content or materials using DirectLink commerce and or its equipment is made at the sole discretion of the Customer. Customer agrees to defend, indemnify and hold harmless “DirectLink “, and its employees and/or agents, from and against all claims and expenses, including attorney’s fees, either arising out of the Customer’s use of the service or the use of Customer account.

 

TRANSFER OF ACCOUNT FROM ONE CUSTOMER TO ANOTHER IS PROHIBITED. All accounts must be closed and re-opened for issuance of a new account number and current customer information. If selling your home, the new owner may take over, but a new account and service agreement must be recorded.

 

 

SERVICE: DirectLink continually strives to be a premier Wireless Internet Service Provider in the Central Colorado Area. As part of this commitment, our Network Operations Center (NOC) is proactively monitored for performance on our network backbone to ensure DirectLink has adequate backbone bandwidth to accommodate high-speed service for our entire subscriber base. DirectLink takes pride in our service and product and will do everything possible to proactively monitor, evaluate and control the factors within our direct control. In addition, we continually evaluate new technologies to ensure we upgrade or network in order to deliver solid internet service for our subscribers.

DirectLink’s advertised internet connection speeds are for best case scenario guidelines purposes only. DirectLink makes no guarantee as to the internet connection speed and cannot warrant any specification for internet connectivity. Wireless Internet DirectLink’s service is provided on an “as is” and “as available” basis with a limited warranty that will use reasonable efforts to render services pursuant to this agreement in a timely and professional manner. DirectLink does not warrant and is not responsible for the loss of any data resulting from delays, service interruption, poor transmission quality, slow transmission speeds, computer damage “viruses” damage caused by other users. If you are dissatisfied with the quality of service your sole remedy is to discontinue using the service on a going forward basis. Subscribers may cancel the service within the first 30 days without incurring any additional fees. Installation fees are non-refundable. Service fees for first 30 days may be re-fundable. This is a limited warranty and is the only warranty made by DirectLink. If any modifications are made to the equipment or services by the user during the warranty period, if the services or products are subject to abuse, accident, improper use, or if user breaches the terms of this agreement, then this warranty shall immediately be terminated.

DirectLink shall not have any responsibility for maintenance or repair of the customer’s computer or any devices and equipment installed by DirectLink. Customer acknowledges that DirectLink shall not be liable for Customer’s computer, other hardware, software or data, directly or indirectly related to this service. Ethernet adapters provided by DirectLink at the point of installation are subject to the manufacturer’s warranty and become the property of the Customer only after 30 day of service and upon full payment for installation and the first month of service.

 

REPAIRS: DirectLink will provide a limited parts and labor warranty for the Equipment and Installation supplied for the initial installation and term of the Service Agreement. The warranty excludes any damage resulting from abuse or negligence acts of god or severe weather. All equipment supplied at time of install including Power Pack, Grounding Block are a one-time supply basis. Such equipment needing replacing due to age, electrical surges, damage or misuse will be billed to customer at the current rate. Any labor needed for repairs and travel time will be billed to customer.  

SERVICE CALLS: If DirectLink technicians are dispatched to a subscriber’s site a minimum service fee of $85.00 will be charged for diagnosing the issue, additional fees may apply for parts and equipment. Weekend, after hours and holiday rates may differ from normal business hours.

DirectLink does not warrant the Performance of subscriber computer and or router and any other personal devices. Type of connection to DirectLink broadband equipment i.e. WI-FI Congestion of web sites and services on the internet, websites or services limiting speeds on the internet performance outside the DirectLink network.

It is the Customer’s responsibility to use their network and equipment through appropriate and responsible means. DirectLink assumes no responsibility whatsoever for any viruses, online scams, identity theft, spam, spyware, adware phishing or other harmful entities. Be aware! do not give your personnel information out to anyone online.

Customer understands, acknowledges and agrees the DirectLink may use various methods and techniques to provide efficient and reasonably manage its network. DirectLink may use traffic management technology to allocate bandwidth across all its networks.

SERVICE TERMINATION: Subscriber may cancel the service in the first 30 day without incurring an additional fee or penalty. Installation fees and first month service fees will not be refunded. The subscriber is responsible for all charges incurred before notifying DirectLink. DirectLink must be notified in writing either by US Post to PO Box 819 Parker CO 80134 or by email to billing@mydl.com. Within the first 30-day period. On the 31st day the Service Agreement will be considered in full force. Residential service with a One- or Two-Year Service Agreement a) If customer does not fulfill the full terms of the One- or Two-year agreement all installation fee will be due immediately. B) any unpaid balance remaining on customers account must be paid in full before customers end of billing cycle. C) DirectLink does pro-rate refunds or credits for partial-monthly periods remaining after the terminations date.

STATIC IP ADDRESS: Directlink can supply/assign customer with Static IP address for additional fees. DirectLink IP Address are only offered to DirectLink customer if service is terminated IP Addresses will be removed. If account is not current and service is disabled for non-payment the IP address may be lost. DirectLink’s IP addresses are the exclusive property of DirectLink and are not portable. DirectLInk may change an IP Address at any time without notice or liability if necessary. DirectLink will make all efforts to notify the customer to avoid any disruption of service. Subscriber is solely responsible for transitioning its network to a new IP address space if they cancel or are terminated their DirectLink Service Account.

STREAMING & CONTENT QUALITY: DirectLink will support TV over the internet and similar streaming services but does not guarantee quality of any content. Any number of factors can affect IPTV and streams in general. Quality of content, including resolution, may be affected by the format of the content, your location, internet usage, the number of devices simultaneously connection to the same network. The content you have selected, and the configuration of the device you are using. As a result, DirectLink is unable to make any warranties about the content in these respects.

PRIVACY: DirectLink gathers information about Internet usage such as session lengths, bit rates, bandwidth usage only is relation to their use our internet service. DirectLink will not use or disclose personal identifiable information regarding Internet usage unless compelled by a court order or subpoena. Customer consents to this disclosure to protect the rights of DirectLink. DirectLink does not engage or allow third parties access to any customer information or allow third party tracking for advertising purposes. DirectLink will not sell or disclose personal information to anyone for promotional purposes. DirectLink cannot warrant or guarantee the security of any information you transmit. No data transmission over the internet can be guaranteed to be 100% secure and may be subject to interception by unauthorized third parties. DirectLink takes measures to reduce the risk that unauthorized third parties will be able to intercept the information customers send and receives. DirectLink recommends that you use extreme caution when sending any personal information over the internet and us encryption technology whenever possible such as websites using “https” designation in the sites address and show a padlock icon in the browser window.

DirectLink collects and stores personal information such as name, email, phone, address, billing address and billing information such as credit card/ACH account numbers. All billing accounts are encrypted upon entry into the billing system use by DirectLink for the protection of the customer privacy and security.

Customer information may be used by DirectLink’s after hours call center, payment processing/merchant centers, billing sent by US Post, invoicing, accounting and secure online payment/customer portal.

USE POLICY: All Internet Access provided by DirectLink to the customer is to be used for the sole purpose of Internet Access Only. We reserve the right to monitor the connection with prudence and cancel or terminate the connection if we reasonably believe that the customer is using the connection for other purposes, other than Internet access, without our express permission and understanding. Customer is still liable for the remainder of the contract if they are terminated in the manner. The customer does have the option, however, to upgrade their account if available to our Premium or Dedicated Point-to-Point commercial services at additional costs if customer needs more options with their data connection.

 

DirectLink customers are not allowed to use the Internet Service in a way that will result in excessive consumption or utilization of the system or network resources and bandwidth in a way that may weaken network performance as determined by DirectLink. Any action causing high bandwidth usage as determined by DirectLink may result in termination of service. The customer may be held liable for the excessive usage and agrees to pay for any extra usage of bandwidth. Any usage causing excessive bandwidth  such a using our service to host a web server site which attracts excessive traffic to your location, continuously uploading or downloading streaming video or audio use, net hosting or continuous FTP Up/Down loading, Bit Torrent or any other activity causing an unusual amount of data usage as determined by DirectLink will NO BE TOLERATED your service may be terminated.

 

You are not allowed to use DirectLink services to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right or any party.

You are not allowed to use DirectLink’s Email Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, fax blasting, or other activity that invade another person’s privacy (collectively, “Spam”). Participation in any such activity is grounds for service suspension or termination.

 

Any and all software activities involving Viruses, Worms, Trojan Horses, Cancelbots, Ransomware, corrupted files, or other code that manifests contaminating or destructive properties are strictly prohibited and will result in immediate termination of service. Also resulting in termination of service are activities that advance any type of financial scam such as “pyramid schemes”, “Ponzi schemes”, or “chain letters”. You are not allowed to use DirectLink  to advertise, solicit, store, post, transmit, disseminate, or otherwise make available material or information that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, hateful, obscene, indecent, or otherwise objectionable or which encourages or participates in conduct that would constitute a criminal offense, gives rise to a civil liability, or otherwise violates any local, state, national, or international law, order, rule, or regulation. DirectLink will notify and fully cooperate with law enforcement if it becomes aware of any such use in any connection with child pornography or the solicitation of sex with minors.

 

DirectLink customers, are not allowed to use our service to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right of any party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, or the unauthorized transmittal of copyrighted software. Any actions violating the Digital Millennium Copyright Act of 1998 (DMCA) law will be issued a cease and desist order and if you, the customer continue to violate such, and DirectLink receives a second DCMA Infringement order, we will reserve our right and terminate your service. You may also be subject to a fine.

 

E-mail: Any email addresses supplied by or hosted by DirectLink may only be used by the DirectLink Customer during their valid term of service. DirectLink reserves the right to change or terminate any email address or email account for any reason without notice to the customer. DirectLink E-mail accounts may be kept active after termination of service by customer for a monthly fee the account must be kept current and set up on auto pay only. DirectLInk is not responsible for the customers email storage, email backup or loss of any email. DirectLink assumes no responsibility for the loss of any email. Any email accounts supplied by DirectLink that are not used for a period of 6 months or more may be deleted without notice to customer. DirectLink supplies customers with an email portal the customers username and password are the responsibility of the customer.

You are not allowed to use DirectLink’s Email Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, fax blasting, or other activity that invade another person’s privacy (collectively, “Spam”). Participation in any such activity is grounds for service suspension or termination.

If DirectLink determines your E-mail address is being used to spam or otherwise send damaging mail we will terminate the E-mail address immediately.

VoIP: Voice over Internet Protocol: DirectLink VoIP Service is not guaranteed at any level of voice quality VoIP is a best effort voice service transmitted over the internet. VoIP is intended to be used as a secondary voice service.

VoIP Service with DirectLink will require a VoIP Router that must be purchased from DirectLink. DirectLink does not warrantee the router and will not be held liable for the replacement of the VoIP Router should is become necessary.

VoIP numbers are assigned randomly unless you choose to Port an existing number from another service provider. Once the LNP has been filed and the number has been released DirectLink will activate the number on our VoIP system. If the customer cancels service or is suspended for non-payment DirectLink will not be held liable for holding the existing number or porting the number. The customer is responsibility to port the number in order to retain it. There is a fee that will be charged one time only for porting a number from the previous service provider.

Emergency 911 E-911 service is part of DirectLink’s VoIP Service. Because VoIP service is internet-based phone service the customer is responsible for providing correct address information when using the E911 service. The customer is also responsible for verifying the accuracy and availability of such service. DirectLink is not and will not be held liable for error in address provision, and will not be held liable for damages of any sort if an incorrect address is provided to emergency services or in the case of any telephone/VoIP or power outages at the time of an emergency.

Reverse E911 is not provided by DirectLink. DirectLink will not be held liable for any cases in which a customer wishes to use this service.

Phone number portability is not guaranteed with DirectLink’s VoIP Service. DirectLink is not responsible for lost phone numbers or problems with routing calls to ported numbers.

DirectLink VoIP 911 and E911 phones provided by other VoIP Services May Not Operate During a Power Outages. You understand and acknowledge that the VoIP 911 and E-911 Service will not function in the event of a power failure or disruption of service. Should there be an interruption in the power, the VoIP Services including the VoIP 911 and E-911 Service will not function until power is restored or the cause of disruption of service has been correction and your equipment may need to be reset. (See forms 911 and E-911 Disclosure Notice for full Details.)

All DirectLink VoIP customers are required to sign an E-911 Disclosure for their service. DirectLink will not be held liable for the failure of the E911 service it is the customers responsibility to understand the limitations of VoIP Service and E-911 Service.

SLA- Systems Level Agreement an SLA will apply to a business class subscriber only if indicated on the signed service agreement.

Terms of the SLA provision

NETWORK AVAILABILITY - DirectLink’s target for Network Availability is 99.9% for any given month. Network Availability will be determined as an average of actual circuit availability as a percent of total potential circuit availability measured on a monthly basis.

LATENCY – DirectLink’s target for Latency is 50ms or less for one-way network transit delay for a standard 64-byte ping from the customers equipment

PACKET DELIVERY - DirectLink’s target for Packet Delivery is 99.9% for any given month. Packet Delivery will be determined as an average of actual packet delivery as a percentage of total packets.

Credit will not be issued for:

 

1) Network downtime that is not reported by Customer or requests for credit not made by Customer within 5 business days of the event.

2) Service outages or performance issues not documented by a DirectLink Trouble Tickets.

3) DirectLink’s network maintenance/upgrades performed during the standard maintenance window (12:01am to 5:00am MST)

4) DirectLink’s Tower Maintenance/Upgrades during the standard daylight hours of 8:00am to 5:00pm MST.

5) DirectLink emergency maintenance.

6) Failure of customers equipment.

7) Carrier outages affecting an entire area or region.

8) Unauthorized acts, use of service, or omissions by the customer that affects DirectLink’s ability to provide service, by the customer or a user of the service authorized by the customer.

9) Any interruption of service due to a violation of DirectLink’s standard terms and conditions or acceptable use policies.

10) Any reasons of Force Majeure such as natural disasters, Severe Weather or Acts of God.

11) Any outage caused by events beyond DirectLink’s reasonable control.

Success.

One of our representatives will be in touch soon.

Speed Test

Check your connection speed here

Please be aware that many factors may affect the speed results.

Type of Router and Quality of WiFi
Depending on the type and age of your router this is the number one cause for degraded or incorrect speeds, DirectLink supports
a limited number of routers, choosing an unsupported brand may result in performance issues.

Concurrent Internet activity on your connection
If you have other applications, users, smart phones etc. consuming bandwidth this will affect the results.

The use of proxy servers and or VPN
If you are using, say, your corporate network at your place of work, there is a big chance that you are behind a proxy server. This, with NAT (network address translation), can affect the speed test results, because there are some special checks and additional activity at the proxy server.

Simultaneous tests being run on the same server
Obviously, the more there are speed tests being done on one server, the more jammed the connection to it is. As a result, test results will be affected.

PC Hardware and operating system
This can greatly affect results on a speed test. How old your PC is, what version of Operating system it runs,  how much memory it has, what type of browser you are using etc.

Employment

Currently there are no open jobs. We are however always accepting applications for the below position.

 

Directlink Field Technician / Installer duties and Requirements

Send us your Resume here 

MINIMUM QUALIFICATIONS: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and job placement/or geographic location.

Required Job Duties:

• Must provide proof of US Citizenship.

• Must have current Drivers License and relatively clean MVR. No DUI or Reckless.

• Pre-employment drug screen, and back ground check may be performed.

• Must possess a High School diploma or equivalent:

• Responsible for on-site safety of self and others at all times.

• Installs and pulls copper cabling as per specifications. Includes both horizontal and riser distribution cabling systems for indoor and outdoor requirements.

• All paper work is turned in Daily on time and filled out completely

• Time and Expense report entry is accurate, and timely.

• Terminates installed cabling systems. Requires a thorough understanding of EIA/TIA standards for data cabling (Cat5, etc.), as well standards for cabling installation practices of outdoor placement.

• Tests installed cabling systems. Requires experience with various types of test equipment.

• Daily communications with Project Manager on delays, requirements and general status of jobs.

• Takes responsibility for accuracy and completeness of each job.

• Takes responsibility to ensure that all work is performed to Company standards and quality installation techniques.

• Must be able to work after 5pm and weekends when required. (This is not an 8-5 job) Most Install Jobs start at 9am so it's rare that you will get off prior to 4 or 5pm.

• Must be able climb ladders, lift 50lbs regularly, and work on your feet for long periods of time.

• Must provide warm clothing for harsh weather conditions, occasional extreme temperatures may occur and needed attire is a necessity

Required Knowledge:

• 2+ years working in voice and data cabling on a daily basis

• Knows Telco color code, Cat5 a must

• Proper hand and power tools are part of the contractor’s responsibility

• Ability to troubleshoot data circuits

• Basic computer skills

Required Skills/Abilities:

• Ability to solve practical problems and carry out responsibilities under general supervision

• Ability to finish projects or note when incomplete

• Ability to organize workload for effective implementation

• Strong customer communication skills a must

• Ability to function as an effective team member

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for occasional reaching, climbing and lifting of objects, and operating power tools and office equipment.

• Work is generally performed on a construction site, including new tenant improvement, and remodel work. Work may also be performed in an existing, occupied office or retail environment, and residential home environments.

DirectLink's Story

How It All Started

Originally as a resident of Elbert County, Colorado there were not many options for internet service and I wanted to do something about it. I'd been an entrepreneur for years, having owned my own business since I was 21. So in the summer of 2002, I decided to start up a wireless internet company and founded DirectLink.
 
I thought I could fill a need for High-Speed Internet in the rural neighborhoods. We started with one tower and a handful of customers. In 2002 High-Speed was considered good if you could get 1 mg down.
 
Since then things have really changed!
 
Now eighteen years later we are still growing and building out our infrastructure. We have a great crew that works for DirectLink, each and every one of our employees has had a hand in building the business to where we are today.
 
DirectLink now serves thousands of customers and service areas covering thousands of square miles in Colorado. Counties like Douglas, Elbert, Arapahoe and Jefferson, to name a few.
 
Now we serve not only the rural areas, but also metropolitan neighborhoods. Our customers range from small households to big businesses. We have become a dynamic company with a great reputation for taking care of our customers. Taking pride in what we do and what we have accomplished keeps us striving to perform and deliver a service that we can always be proud of.
 
We are proud to be a local family owned business, and to be working and living in the community we serve.
 
– Jim Carey, founder

Every Story has a beginning

Our Story

Founded in 2002, DirectLink is one of the leading fixed wireless broadband providers in Colorado. Using proven wireless technology, our network provides reliable service to thousands of customers throughout Central and southern Colorado. DirectLink offers reliable fast broadband Internet to Residential, Enterprise and Small-to-Medium Businesses industries in the several populated Denver counties, like Douglas, Elbert, Arapahoe, and Jefferson County to name a few.

We ensure the highest levels of customer responsiveness and service quality, a trait which has earned us long-standing relationships with our customers. Our infrastructure doesn’t rely on phone or cable service, making us more reliable, responsive and accountable than companies providing DSL, cable, DS3 and Fiber Internet solutions.

We provide customers with fast and reliable broadband connections, quick and easy installations and superior customer care with our broadband Internet services.

We also offer carrier grade VoIP solutions for Residential and Business that allow them the option to scale and grow their services effectively into the 21st century, We also provide solutions to provide customers with value-added services and support, enabling them to focus on their business instead of their network.

Helpful Guides

Helpful Guides


My Internet appears to be down what do i do?

  1. Restart Your Computer

Yes, I know. Restarting your computer seems like a ridiculous thing to do, but trust us, restarting your computer fixes a lot of minor issues that you might be having. When you restart your computer, all those processes that were running in the background are finally shut down. That includes internet browsers, apps, and other programs that you use daily. Having a clean slate can speed up your computer, and it might also fix a faulty internet connection.

  1. Restart your Router

Don’t do a hard reset. Just unplug the power from the wall  for 60 seconds and plug it back in. Restarting your router follows the same reasoning as restarting your computer. It might not be very explainable, but it works, so give it a go before sounding the alarm.

  1. Isolate the Problem

Is it everyone in the house/office that cannot get connected or just you? Are some people connected via an ethernet cord and others using wireless? If you find a connection between individuals encountering an issue, it will give you an indication of what the problem could be. For example, if only wireless users are not connected, then it probably has something to do with your wireless portion of your router, not the internet. Completing these checks is helpful information to have handy if you need to call support.

  1. Did Something Change?

If we show that everything looks good on our end, then think if something has changed at your home/office. Did you move anything around? Sometimes it could be as easy as a loose cord or cable that needs to be plugged back in. If you are at your wit’s end, we can then schedule a service call to send a technician to help resolve the issue.

  1. If All Else fails Contact Us

By contacting DirectLink, you’ll quickly be able to tell if we are having scheduled or unscheduled problem in your area. We all know things happen, and this might be one of those cases. Give us a call 720-851-1111 to see if there are problems in your area and we can tell you when we estimate service to be restored. You can also select option #2 and listen to our network status message which we update in the event of known outages or issues with the network.

 


My Internet Appears to be Slow?

If you think your connection is slower than usual the best way to verify this is to bypass your router. By doing this you instantly rule out any wifi issue, useage issue, unkown devices updating and possible background downloads or streams you may be unaware of. Below is the process that will work for a windows laptop and or Desktop.

First you need to take the ethernet cable out of the internet port of your router and plug it directly into your laptop/desktop then follow the below steps

    Press the “Windows key” and click settings then control panel

    Select Network and Internet then network and sharing center

    Click Set up a new connection or network

    Select Connect to the Internet

    Select Broadband (PPPoE)

    In the Username field enter your DirectLink username

    In the Password field enter your DirectLink Password

    Click Connect

Once you have connected you can then go to http://mydl.com/speed-test/ and verify the speed is working correctly. If this result looks normal then you can start trying to narrow down what device or user is consuming your connection up.

What can i do about SPAM?

Report it to the Federal Trade Commission. Send a copy of unwanted or deceptive messages to uce@ftc.gov. The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email.


Let the FTC know if a "remove me" request is not honored. If you want to complain about a removal link that doesn't work or not being able to unsubscribe from a list, you can fill out the FTC's online complaint form at http://www.ftc.gov. Your complaint will be added to the FTC's Consumer Sentinel database and made available to hundreds of law enforcement and consumer protection agencies.


Whenever you complain about spam, it's important to include the full email header. The information in the header makes it possible for consumer protection agencies to follow up on your complaint.

Complain to the sender's ISP. Most ISPs want to cut off spammers who abuse their system. Again, make sure to include a copy of the message and header information and state that you're complaining about spam.

MagicMail’s Anti-Spam Strategy

Today, it is virtually impossible to provide an email service without advanced protection. Our built-in technology protects your users against spam attacks and system-infecting viruses without resorting to 3rd party tools or services. Here at LinuxMagic, we believe that the only way spam can be effectively controlled is at the Mail Server Level. We believe that it should be done at the SMTP, before any data is received or accepted. We include various filtering technologies, but we believe that simple filtering is inefficient. Because we can do ‘Mail Server Profiling’ at the SMTP level, not only can we detect it before all the overhead of other filtering systems, but we can also send a ‘User does not exist’ message to those pesky spammers, and get your users off of their databases.

Currently, it is estimated that 90% of all email server connection attempts are done from spammers and spam engines, and in some areas this percentage is even higher. If your email address is seen anywhere on a webpage, if you use a mailing list or newsgroup, or if your server is simply not robust enough to stop programs that ‘cull’ valid addresses, then spam will increase. We have designed a system that is proactive in reducing future attempts from spammers

There are really only 3 main ways spam can come into your servers:

  Commercial spammers
  ISPs who do nothing to control spammers on their networks
  The millions of infected PCs running spam trojans without their users’ knowledge

We have advanced technology in place to address each one of these cases and we recognise that other technologies, such as filtering, appliances, grey listing, or outsourcing, all have their own drawbacks. If your mail server doesn’t have built-in anti-spam - you are using the wrong mail server. Filtering doesn’t work on a lot of different types of email, that’s why proper recognition systems need to be in place before the filtering level.

Our clients are constantly raving about how easy and effective our solution is. Our solutions are so easy, they work with just a simple click. There are no complex set of rules to manage and adjust for your clients. Our goal is to do everything we can to stamp out spam completely. Everything comes built-in and ready to go.
MagicMail’s Anti-Virus Protection

To this day, networks are full of viruses and the most common way they spread is through email. Let’s face it, end users do not keep their systems up to date. The only way to protect your system against viruses is to help stop your users from receiving them. By cutting off viruses at the source, you can prevent users from tying up our networks and mail servers.

MagicMail stops all viruses before the message clears the SMTP process, reducing overhead, and notifying the legitimate sender only. As standard, MagicMail comes complete with unlimited user licensing for it’s anti-virus solution.

Email Support

The MagicMail Server provides industry-leading tools and features for your ISP. MagicMail's technology already helps protect and serve over a million mailboxes across North America and is growing rapidly. With ten years of experience in the industry, we understand how ISPs work and we have the right tools to make your email simple again.

The LinuxMagic® MagicMail server's distinct advantages are:

Designed specifically for ISPs and Telcos

Lower total cost of ownership

Lower bandwidth consumption

Inbound and outbound rate limiters

Built-in zero-day Anti-Spam protection before email delivery

Unlimited users and unlimited domain licensing

Tools to help CALEA compliance

24/7 telephone & email support

Optional management plugins such as DNS, Radius and DHCP are available upon request

 

When setting up a mail client on your own computer, you may be asked to fill in some details about your email account. Below are some of the details which may be asked. Simply fill in the values specified into the fields.

For the incoming account:

    * Connection Type: IMAP

    * Port: 993

    * Security Option: SSL

    * Hostname: [mail.myedl.com]

    * Username: your email address

    * Password: password for your email

For the outgoing account:

    * Connection Type: smtp

    * Hostname: [mail.myedl.com]

    * Port: 587

    * Security Option: STARTTLS (TLS)

    * Check "My server requires authentication"

    * Username: your email address

    * Password: password for your email

Email account setup on iPhone (SMTP/IMAP/)

Follow these step-by-step instructions to set up your DirectLink Private Email account on your iPhone:

1. Select Settings from the home screen of your iPhone:

2. Choose Mail, Contacts, Calendars and click Add Account:

3. Choose Other from the list that appears:

4. Select Add Mail Account. In the New Account menu, you will need to specify the following records:

Name – your name (will appear as sender name) 
Address – your full email address, as created with Directlink
Password – the password for this email address 
Description – lets you specify any description (we suggest you use your email address)

Click Next.

5. Select protocol type: IMAP .Your selection will be highlighted blue.

6. Settings for IMAP

Name, Address and Description: should have been already filled in
Host name: mail.myedl.com
User Name: your email address
Password: password for your email


In the fields for both Incoming Mail Server and Outgoing Mail Server, the host name is the same… mail.myedl.com  

Click Next.

7. Click Save and wait while the system completes necessary checks.

8. When the checks are finished, you'll be redirected to the Mail, Contacts, Calendars screen. Choose your newly created account there:

9. Scroll down and select Advanced:

10. Here you can choose additional settings for IMAP, use port 993 (with SSL) set IMAP Path Prefix to INBOX:

11. In order to set up additional settings for outgoing server, you will need to return to the previous menu and then go to Outgoing Mail Server by clicking on the host name of the server:

12. For Outgoing Server (SMTP), select port 465 (with SSL) or port 587 (with SSL):

Once the settings are verified, your account is active and ready to use.
To test your new email account, go to Messages and try sending and receiving emails.

If you are having difficulty with this configuration, please contact support at support@mydl.com  or 720.851.1111. 

Router Support

Router Support

Contact Information

 Linksys:
 800-326-7114
 Linksys.com

 

 

 Google Wifi 
 844-442-3693 
 support.google.com

 

DirectLink Supported routers. Any other router that supports PPPoE may be used but DirectLink will not setup or support additional Router types not listed below.


Linksys MR8300 Mesh WiFi Router, AC2200, MU-MIMO
Linksys EA8300 Max-Stream AC2200 Tri-Band WiFi Router
Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router
Linksys WRT1900ACS Dual-Band WiFi Router with Ultra-Fast 1.6 GHz CPU
Or any other Linksys that has 4 antennas… we do not support G or N based routers or the VELOP pods due to known issues

Google Wifi / Google Nest

Google - Nest Wifi AC2200 Mesh System Router and Point
Google - Nest Wifi AC2200 Mesh System Router and 2 Add-On Points (3-Pack)
Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router
Google WiFi system, 3-Pack - Router Replacement for Whole Home Coverage

 

FAQ's

No, DirectLink provides high speed internet access using point-to-point technology.

Yes, our network is completely compatible with all VoIP products. Use our VoIP to save money.

No, our bandwidth is delivered using our PTP network.

Yes, DirectLink provides free web-based e-mail access on our web-site www.mydl.com

Purchased bandwidth from tier one and two providers is distributed by broadcasting  a radio signal to your home or business. This connects to our network using the subscriber modules installed at your site. The Subscriber module converts the wireless signal into an Ethernet connection.

Our equipment is ruggedized for 99.999% reliability to deliver exceptional performance at the most extreme temperatures and under the most difficult weather conditions.

Most of today’s cordless telephones will pick an open frequency and will not interfere. If you think you are experiencing interference contact our support team for suggestions on how to resolve the issue.

No, while both services are wireless, our network uses radio frequencies and travels less than 1-10 miles to our tower sites, while satellite system signals have to travel over 25,000 miles each way through the earth's atmosphere.

Support

Support

If you encounter a problem using any product or services provided by DirectLink or have a question, you can use one of the following methods to contact our Technical Support staff. While any DirectLink user may contact Technical Support, priority is given to designated DirectLink support personnel.

Option (1): Use our online support form below.
Option (2): Call our technical support staff 24 hours a day.
Option (3): Email us at Support@mydl.com

Phone: 720.851.1111
Toll Free: 855.851.2111
Fax: 720.920.4140

Office Hours of Operation

Monday - Friday: 8:00AM - 5:00PM MST

24-hour Technical support

Success Stories

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO

Ready For a Better Service?

Installation Process

What to expect: Our installers will do a site survey to figure out the best location to install the equipment. After they have discussed the location and answered your questions to make sure you understand and agree to the work to be done and the location of the equipment, we will begin installation. If you have requested our Installer use a different non-recommended placement for the dish this could result in additional time and or a new appointment to be scheduled. If a new installation time is scheduled due to additional placements, mounts, or other factors, this may result in an installation charge on our next visit.

INSTALLATION INCLUDES

• Pre-Install Survey for best service

• Up to 3 hours of labor

• Up to 75’ of Cat-5 Cable

• DirectLink Equipment to be installed includes 1 each of the following:

     Subscriber Module, Mounting bracket/Arm, Grounding Block, Power Pack, Cat5 Cable, Wall Jack

• Connecting One Device and One DirectLink supported Router

• Installation may include without limitation; drilling holes in exterior walls for cable runs. Installation of a Dish on the property this may include the roof in order to gain a signal, a non-penetrating roof mount, tri pod or Dish Stabilizer.

 

ADDITIONAL INSTALLATION CHARGES

• Use of custom or Existing Mounts if DirectLink equipment is compatible, this is to be determined by the installer. • Custom Wire runs, or specific wire runs per customer request • Different Dish Placement than Recommended • Safety concerns requiring additional Technician labor

 

RESPONSIBILTY: DirectLink Installers will not be held responsible for moving any furniture or valuables. DirectLink Installer will not move install or alter any electrical outlets. We do not use existing cables or equipment and or Mounts / Poles. If existing cable, mounts, or poles are used all equipment warranties are null and void.

 

SAFETY: To ensure the health and safety of our employees, DirectLink reserves the right to refuse or reschedule work due to unsafe conditions which includes without limitation, extreme weather, natural disasters, unhealthy living conditions. unopened gates, unleashed dogs or other livestock or the existence of other hazards.

 

Existing Wire & Mounts: If customer requires DirectLink to use any existing wire or equipment the install and service cannot be covered by DirectLink's Service Protection Plan. Any future service calls will be billable. We cannot determine the quality of any existing wire or equipment therefore we cannot guarantee the quality of service if using old wire etc.

 

INSTALLATION AUTHORIZATION: I understand that an adult at least 18 years of age or older must always be present on the premises during the installation until all work is complete.

If our technician arrives and an adult is not present no work will begin, additionally if we are required to return on another day this will become a per hour installation.

 

ADDITIONAL PARTS & LABOR: All additional parts and labor will be billed for at the time of install. This includes additional wind braces and non-penetrating mounts.

Any additional equipment needed and determined by our technician is billable outside of normal installation parameters.

 

ROUTERS: You will need to supply your own router for the DirectLink service to work, any router that supports PPPoE may be used but DirectLink will not setup or support additional Router types not listed below, using a router that is not supported may also affect download and upload speed and cause various other issues with performance.


Linksys MR8300 Mesh WiFi Router, AC2200, MU-MIMO
Linksys EA8300 Max-Stream AC2200 Tri-Band WiFi Router
Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router
Linksys WRT1900ACS Dual-Band WiFi Router with Ultra-Fast 1.6 GHz CPU
Or any other Linksys that has 4 antennas… we do not support G or N based routers 

Google Wifi / Google Nest

Google - Nest Wifi AC2200 Mesh System Router and Point
Google - Nest Wifi AC2200 Mesh System Router and 2 Add-On Points (3-Pack)
Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router
Google WiFi system, 3-Pack - Router Replacement for Whole Home Coverage

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

Data Center Denver Metro

A state-of-the-art Tier III Data Center & Colocation Facility

The DirectLink Data Centers are strategically located in 2 locations for redundancy and connected via Diverse Fiber entry points, located 15 minutes south of downtown Denver, and is easily accessible from Denver International Airport (DEN), Centennial Airport and major interstates. 

With high-density data centers located in every U.S. time zone, you not only get local access to scalable outsourced IT infrastructure solutions, but you get the advantage of Zayo's’ national reach for multi-site redundancy, managed backup and secure disaster recovery. Plus, each Tier III facility has been specifically designed for Enterprise level continuity of your mission-critical operations — offering the power, cooling, backbone network and managed services your IT operations need — while immediately reducing your capital expenditures for storage and ongoing maintenance.

     
  • Newly built in 2012, premium 36” raised floor data center space in a 87,000 sq. ft. Tier III facility
  •  
  • Customer supported and manned 24x7x365
  •  
  • NEBS Level 3-compliance
  •  
  • Air Containment Optimized
  •  
  • Reflective white roof rejects solar heat before it enters the building
  •  
  • Carrier-neutral facility with multiple carriers providing fiber into the data center
  •  
  • Redundant power and cooling as well as raised floor space specifically optimized for high-density and ultra-high-density deployments
  •  
  • Redundant cooling and power distribution engineered at 175 to 310 watts per sq. ft.
  •  
  • Energy efficient “Green” cooling solutions employed throughout the facility are engineered to achieve industry-leading PUE of 1.3
  •  
  • Close proximity to DEN1 (3 miles)
     
  • Over 30,000 sq. ft. of premium data center space, with an additional 30,000 of on-premise expansion potential
  •  
  • Redundant power and cooling as well as raised floor space
  •  
  • Specifically optimized for high-density deployments
  •  
  • More than 22 Gigabits of Internet bandwidth active over four Tier 1
  •  
  • Providers — with capacity to expand
  •  
  • Strategically positioned in an area of low seismic activity
  •  
  • Concrete slab foundation and reinforced steel structure
     
  • Carrier-neutral facility (TW Telecom, XO, Qwest, Verizon, Savvis, Level3 and more)
  •  
  • Multiple active Internet connections
  •  
  • Sub-1 Millisecond access to Savvis’ four national OC-192s
  •  
  • Two 10-Gigabit Ethernet Fiber (GigE) connections to SAVVIS
  •  
  • Sub-1 millisecond access to Savvis’ four national OC-192s
  •  
  • One 10GigE connection to AT&T
  •  
  • One 10GigE connection to XO
  •  
  • two 10GigE connections to Level 3

Find Your Coverage Area

Click for DirectLink coverage map.

TESTIMONIALS

Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO

The Point to Point Difference

DirectLink provides exceptional wireless broadband using Point-to-Point technology

DirectLink's point-to-point network provides reliable, secure and cost-effective connectivity. Our network is built tough and performs even in the most demanding environment and under the most difficult temperatures and weather conditions. Using licensed and unlicensed frequency bands to deliver exceptional Line-of-Sight, near-Line-of-Site and sometimes Non-Line-of-Site Coverage. Our PTP delivers speeds to support in demand bandwidth for both residential and business access, streaming video and VoIP.

POINT-TO-MULTIPOINT SOLUTIONS CHOICE

In addition to a highly evolved feature set including GPS synchronization and advanced scheduling algorithms, the PMP 450 platform also features groundbreaking cnMedusa™ technology. cnMedusa provides massive Multi-User MIMO (Multiple-Input, Multiple-Output) capability in a cost-effective PMP solution. This truly leading-edge innovation utilizes not only nearly infinite beamforming patterns in both the uplink and downlink but massive MU-MIMO in each direction as well. Uplink MU-MIMO is something that no standards-based protocol supports today and is a unique feature for the fixed wireless industry. cnMedusa increases capacity per sector by allowing simultaneous data transfer to multiple subscriber modules (SM) within a sector. cnMedusa technology is available on the PMP 450m Access Points (AP) for the 5 GHz and 3 GHz bands around the globe, and it is certified for use in the new CBRS (U.S.) spectrum.

INTERFERENCE RESISTANCE

Our PMP 450 networks excel at interference mitigation. Our solutions’ unique and powerful modulation scheme significantly improves the quality of data delivery and effectively mitigates interference from other systems of virtually every shape and spectrum. The system avoids self-interference by synchronizing all transmit and receive signals in the network via the Global Positioning System (GPS).

SCALABILITY

The PMP 450m AP is one of the most scalable, highest-capacity and spectrally efficient APs in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes MU-MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers groundbreaking spectral efficiency and outstanding performance in high-interference environments.

ENHANCED EXPERIENCES

Enhanced user experiences with the PMP 450 providing the fast upload and download speeds your workforce needs: Capable of up to 300 Mbps aggregate data throughput . Of course, speeds on any network are affected by several factors so actual upload/download speeds may vary, but the ability to offer an incredible broadband experience is inherent in the system.

CONNECTIVITY THAT ENHANCES YOUR BUSINESS

Our wireless broadband PMP solutions allow network operators to provide their end users with the communications and applications they need to maximize productivity. Streaming live video of a fire scene to public safety officers. Transmitting modified work orders to workers already on the job. Delivering high-speed interactive gaming for commercial subscribers on multiple devices. Our PMP networks’ robust performance and extremely low latency make these and countless other in-demand applications highly efficient and exceptionally cost-effective. Among the reasons is a wide range of benefits that help you enable and sustain your business.

CAMBIUM POINT-TO-MULTIPOINT SOLUTIONS
DATA, VOICE AND VIDEO ANYTIME, ANYWHERE ACCESS

Workforces are more mobile. To maximize productivity, workers must have access to the communications and information they rely on, not just when they need it, but where they need it. Our PMP wireless technologies combine field-proven reliability with high-speed performance data, voice and video communications that help you empower your workforce wherever they are.

TRUSTED SECURITY

Customer security is an important issue for DirectLink. We use a variety of authentication standards including end-to-end authentication using PKM-EAP (Privacy Key Management-Extensible Authentication Protocol) methodology which relies on the TLS standard of public key encryption. PKM-EAP defines how the Base Station and Subscriber Station can establish a shared secret that is used for authentication. In addition, all customer terminals associated with DirectLink’s access points are registered and synchronized by both frequency and clock timing in order to transmit and receive data. Additionally, data is transmitted using encryption to add an extra layer of security.

COST REDUCTION

PMP450 wireless networks will enable your organization to deploy and extend high-speed communications faster and much more cost-effectively than fiber or wired solutions. Our networks significantly reduce the cost of deployment and speed time to market, allowing for installation in a matter of days or weeks as opposed to months or years for wired solutions. The platform’s exceptionally low acquisition, installation, operation and maintenance costs result in substantially lower total cost of ownership (TCO), as well as delivery of ROI in just six to twelve months

Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO

How It Works

DirectLink and Cambium…
Leading the way in Colorado.

With Cambium’s Wireless Broadband Point-to-Multipoint solution, DirectLink can can design, deploy and manage a broadband network, maximizing uptime and reliability while lowering installation costs. It is quickly becoming the world’s preferred solution for enterprises, municipalities and service providers.
 
AP 450m
The PMP 450m Access Point is most scalable, highest capacity, and most spectrally efficient AP in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes massive Multi-User MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers ground-breaking spectral efficiency and outstanding performance in high interference environments.
 
Subscriber Module (CSM)
CSMs are compact and unobtrusive access receivers that are easy to install at a user’s or customer’s site. Subscriber Modules can be mounted outside, and need no additional software installation. Our comprehensive portfolio of reliable and cost-effective wireless broadband solutions together with our WlaN solutions provide and extend coverage both indoors and outdoors. 
 
Cambium Technology, as Simple as it is Powerful. 
The Cambium Wireless Broadband portfolio offers high-speed Point-to-Point, Point-to-Multipoint, Mesh and Wi-Fi networks that support data, voice and video communications, enabling a broad range of fixed and mobile applications for public and private systems. Cambium Wireless Broadband Point-to-Multipoint (PMP) solutions are streamlined, powerful and simple, with built-in installation and deployment assistance, making Cambium solutions faster and easier to implement.

Find Your Coverage Area

Click for DirectLink coverage map

TESTIMONIALS

This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO

Service Area

With over 175 Wireless Tower Sites in operation,

We provide premier wireless Internet service to select Colorado locations.

Your location still needs to qualify for service with our line of sight test. Our ever growing wireless network is expanding every month. If we do not currently offer service at your location, take a moment and contact us. A service representative can contact you to discuss your service needs, availability and answer any questions or concerns you may have about our services.

Site survey required to determine installation. Standard Installation is wired to one computer or network device. Wiring to additional computers or devices will have additional installation cost.

Service is limited to the coverage area of DirectLink. Line of Site to a DirectLink access point is required. Many factors affect speeds for down/up loads, due to line of site conditions not all services and speeds are available in all areas.

Special Events

DirectLink delivers On-Site, reliable, high-speed Internet access for meetings, conferences and community events.

When you need temporary Internet access for special events, meetings, conferences and short-term projects, get connected with our wireless Event Service. From hotels and convention centers, to concerts and outdoor events, we provide fast installation and reliable high-speed temporary Internet access for hours, weeks or even months.

  • Bandwidth options from 2 Mbps to 200 Mbps
  • Service for both indoor and outdoor locations
  • Expert, hassle-free installation
  • Simplified billing – A one-time fee covers all temporary Internet access costs including initial planning, installation, and teardown.

  • High-speed, wireless connectivity for a day, a week, a month or even longer.
  • 24/7 network monitoring and dedicated technical support

Call for Pricing.

Order Now

TESTIMONIALS

“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO

VOIP Services

VoIP digital phone service for less than traditional providers with UNLIMITED local and Long Distance calling throughout the US and Canada.

DirectLink gives you crystal clear, reliable VoIP digital phone service and saves you money with UNLIMITED local and Long Distance calling throughout the US and Canada. We provide you with features that were once considered Value Added Services and the Conventional Phone Companies still charge for these features. Now things have changed and with our VOIP Phone Service all these features are included.

REVOLUTIONIZE YOUR BUSINESS!

What is Hosted PBX?

A Hosted PBX, also known as a Cloud PBX or Virtual PBX, is a cloud-based Private Branch Exchange system which is accessed through an IP network. Hosted PBX's are managed completely off-site, cutting out the large investment and ongoing maintenance. Instead of having a phone equipment room and knowledgeable staff, business owners are able to manage their phone system through an easy-to-use portal. Leaving the complexities of a traditional PBX system behind.

Service Providers can easily offer a Virtual PBX solution to far more markets and verticals than traditional PBX systems could ever reach. Because of its extreme affordability, a Hosted PBX solution is a lot easier for Small to Medium Businesses to adopt. Which makes selling UC that much easier for the Service Providers.
 

Benefits of Hosted PBX

Affordability: as stated above, a Virtual PBX is way more affordable than it's predecessor. Businesses no longer need to invest in costly hardware and software, pay for installation, or manage the system.

Feature-Packed: SMBs now have access to all the greatest features that previously only Enterprises could afford. Features such as conferencing, call recording, call routing, SMS, mobility, analytics, geographic redundancy, and so much more!

Quick Deployment: most businesses have their Hosted PBX setup and running in less than 24 hours. Moreover, because of the ease of usability, businesses can turn on or off features within minutes.

  • Scalable Bandwidth
  • Unlimited Domestic Long Distance
  • Voicemail
  • Caller ID
  • Call Waiting
  • Personal Portal
  • Online Account Management         
  • Voicemail to Email
  • Last Number Redial

  • Call Return
  • Three Way Calling
  • Follow Me Features
  • Call Waiting/Forwarding
  • Auto Attendant
  • Call Center Capable
  • Keep Your Existing Phone Number
  • Do Not Disturb
  • Enhanced 911 Service

Residential VoIP Service

$2495/MO

Unlimited Calling in US 50 States, Canada

Residential Voip Service starting at $24.95 per month.

Rich in Features and Easy to use. Sign up today!

Order Now

Business VoIP Serivce

$5495/MO

Unlimited Calling in US 50 States, Canada

Business Voip Service starting at $54.95 per month.

Please contact us so we can custom-tailor a solution to fit your needs.

Order Now

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

 

 

 

 

Business
Broadband

DirectLink’s High Speed Internet & VoIP an Affordable Solution for Your Business

DirectLink provides access to the internet with fast, reliable connections. Wireless broadband is an ultra-reliable and affordable Internet access option that has similar characteristics and bandwidth to fiber. Wireless broadband uses radio frequencies to transmit data over the air via private links at speeds up to 1.5Gbps.

Choose from our Business Plans or have a Plan customized for your Business Needs.

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Custom Business Plans Available

  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Digital Phone Capability
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable
  • Business Install/Setup $169.95

Home/Small Office

$7995/MO

Connection Speeds up to 10Mbps

Includes 4 E-mail Accounts

Order Now

Gold Business Service

$11995/MO

Connection Speeds up to 20Mbps

Includes 6 E-mail Accounts

Order Now

Platinum Business Service

$19995/MO

Connection Speeds up to 30Mbps

Includes 8  E-mail Accounts

Order Now

Custom Plan for Your Business Needs

We can customize a package to fit your Companies Needs.
  • Speeds up to 1Gbps and Beyond
  • Scalable Bandwidth, VoIP Phone packages with Auto Attendant
  • Get what you need, get what fits your Company.
Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO

 

 

 

 

Residential
Broadband

Direct Link High Speed Internet connects the unconnected with consistent and predictable coverage.

Wireless Reliability

Not only is fixed-wireless a more efficient and affordable path to high-speed bandwidth, it is both secure and reliable. DirectLink’s network is designed based on carrier class standards, including redundant paths within its core network connecting with multiple tier one internet providers ensuring service reliability. The wireless network uses signal modulation where the radios automatically choose the appropriate modulation to ensure optimal throughput during adverse conditions. DirectLink owns, operates and maintains all of our towers , unlike some other wireless carriers who will rent tower space and not have complete control and access in the event of any outages or issues that may come up we are able to quickly access our towers to perform any repairs needed.

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Fully routed Network

  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Digital Phone Capability
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable
  • Business Install/Setup $169.95

DirectLink Gold Residential Plan

$6990/MO

Speed: Up to 15Mbps

Social networking, Fast browsing, E-mail, Streaming music, shopping, HD Video and on-Demand Streaming, Free Install with One Year Commitment: Additional Package Benefits:

2 email accounts.

Order Now

DirectLink Gold+ Residential Plan

$8990/MO

Speed: Up to 25Mbps

Social networking, browsing, E-mail, music, shopping, HD and 4K streaming, gaming, Online Video Conferencing,  Free Install with One Year Commitment: Additional Package Benefits:

6 email accounts.

Order Now

DirectLink Platinum Residential Plan

$12990/MO

Speed: Up to 40Mbps

Social networking, browsing, low ping times, music, shopping, Video streaming, gaming, 4K Capable, muliple users, Free Install with a One Year Commitment, Additional Package Benefits:

Unlimited Email

Order Now

Not all services are available in all areas. All plans are based on maximum aggregate speeds. Actual speeds may vary and are not guaranteed.

Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
Services

Residential Broadband

$6990/MO

Using the internet has become more important than ever DirectLink can provide you with the coverage you need to connect to the world whether to Stream Video, Chat, use Bluetooth Devices, Digital Phones or just browsing the internet.

  • Fast, Reliable Always Connected
  • Hi-Speed Wireless Internet
  • Rapid deployment
  • Point to Point Platform
  • Consistent & Predictable Coverage
  • Supports vidoe, voice, music
  • File Transfer, web browsing, e-mail
  • Video Conference Calling Capable

Business Broadband

$7995/MO

DirectLink’s High Speed Internet & VoIP an Affordable Solution for Your Business

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable

VOIP Services

$2495/MO

VoIP digital phone service for less than traditional providers with UNLIMITED local and Long Distance calling throughout the US and Canada.

  • Keep Your Existing Phone Number
  • Unlimited Domestic Long Distance
  • Voicemail to Email
  • Caller ID & 3-way Calling
  • Online Account Management 
  • Scaleable Bandwidth

Special Events

DirectLink delivers On-Site, reliable, high-speed Internet access for meetings, conferences and community events.

  • Bandwidth from 2 Mbps to 200 Mbps
  • Both indoor and outdoor service
  • Hassle-free installation
  • Simplified billing
  • 24/7 network monitoring
  • Dedicated technical support

DirectLink email has merged with MagicMail™ Server technology

MagicMail™ Server a complete 'Turnkey' ISP and Email Provisioning server. It includes all of LinuxMagic's specialized tools, features, and spam protection and is designed specifically for DirectLink, Telco and business markets. The MagicMail server includes anti-spam & anti-virus scanning, high volume mailing, and pro-active user protection, as well as a complete management and user interface to allow customization for all users. The MagicMail server will integrate with current DirectLink accounting and billing.

Specific Feature List

  • Designed specifically for ISPs and Telco
  • Built-in zero-day Anti-Spam & Anti-Virus protection
  • User-friendly Interfaces
  • Unlimited users and unlimited domain licensing
  • World-class 24/7 Support

MPLS Enabled - Can be seamlessly integrated with
your curtrent network.

Complete in house SIP servers for superior voice quality.

Scalable Speeds - Can be easily increased with a few
simple changes , Quick and seemless

Cost Effective - 20-40% savings vs. fiber with no
construction costs

SLA-backed 99.99% uptime delivers
performance suited for mission
critical voice and date services.

Gigait Speeds
Dedicated bandwidth delivered over a
private service line with full 3DES encryption.

Quick Installation
Complete installation of Fixed
Wireless in 3 to 5 business days as
opposed to the months often
required for a ber installation.

BIG DATA means big bandwidth

DirectLink Broadband combines its energy, Focus and stratigic partnering with with Cambium Networks.
 
By utilizing High-Performance, Sub-3.65 GHz, 2.4 and 5.7 Point-to-Multipoint Wireless Solutions for any Big Business and Big Data users.
 
Directlink now offers market-proven solutions by utilizing Cambium performance radios for public safety, energy, utilities, transportation, smart enterprise cities , and residential.

Order up bigger pipes of data at the fraction of T-1 lines, with one easy phone call, and 1 or 2 days lead time you can be on our self healing network. at These speed youll wonder why you put up with cable for so long. Start using our reliable BIG DATA and add money back to your bottom line. 

 
Call today 720-851-1111 and get the skinny on Big Data for your home/office business needs.

Flex

Flex Page

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Yes, DirectLink provides free web-based e-mail access on our web-site www.mydl.com

No, our bandwidth is delivered using our PTP network.

Our equipment is ruggedized for 99.999% reliability to deliver exceptional performance at the most extreme temperatures and under the most difficult weather conditions.

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In hac habitasse platea dictumst. Sed eu lectus malesuada, mattis tellus id, pulvinar ipsum. Ut vehicula iaculis purus a posuere. Aliquam nec tellus dignissim, semper dui vitae, porta velit. Ut at interdum nisl. Sed tempus venenatis arcu, in ornare est placerat congue. Ut placerat felis ac libero imperdiet, nec semper sem congue. Duis volutpat, odio vel euismod venenatis, nisl justo vestibulum dolor, hendrerit convallis dolor leo tincidunt lectus. Proin pellentesque neque at orci pharetra, quis euismod orci pulvinar. Donec eget mattis nulla. Suspendisse egestas viverra ipsum ut blandit. Fusce ut velit nunc. Pellentesque lacinia varius elit, vel luctus justo accumsan nec. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris fringilla consequat mauris, a tristique dolor malesuada eget.

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Plan 1

$4990/Mo

Speed: Up to XX Mbps

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Order Now
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Plan 2

$6990/Mo

Speed: Up to XX Mbps

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Order Now
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Plan 3

$8990/Mo

Speed: Up to XX Mbps

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Order Now

* Not all services are available in all areas. All plans are based on maximum aggregate speeds. Actual speeds may vary and are not guaranteed.

Check Your Speed

Test how fast your current provider is.

Optional Extras

  • $8.95 per month for services protection
  • $10.00 For Static IP
  • $169.95 Install (no-contract service)

Total Benefits

  • VOIP Compatible
  • Unlimited Use 24x7, Always On service
  • Point to Point Platform
  • Stream music, videos, TV, web-browsing and games
  • Video Conference calling capable
  • Broadband router required customer must purchase separately*

TESTIMONIALS

My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

How it works: The most common fraud arrives by email, claiming to be from your bank, credit card company, or some other service you frequent. It usually asks you to send your account details, and sometimes your PIN, either by return email or through a website. Various tricks are used to lower your guard, such as 'security and maintenance upgrades,' 'investigation of irregularities,' or 'bills/charges due.'

Fraudsters typically scan the Internet for email addresses or generate them at random. They don't need an online service provider's mailing lists. Some may send just a few dozen emails while others send thousands. Even if only a few unsuspecting people bite, it can be worth the effort to break into their accounts.

 

Safety checks to avoid fraud:

  • Check official websites for announcements.
  • Use only secure sites for keying in financial or personal information.
  • Take common sense privacy precautions, such as avoiding unknown emails.
  • Only use your PIN through the official log-in site offered by your provider.
  • inancial transactions at internet cafes and libraries.
  • Act quickly if you think you've been conned. If you get a suspicious email, tell your service provider.
  • Never give details over the phone if you suspect the caller may not be who they say they are, ask for a number to call them back on.

If you have sent any details through an email or website that you're a bit worried about, contact your bank, credit card company or service provider right away!

Our Mapping system displays all our Tower sites which best determines your exact location and connection speeds to the nearest tower site, This allows us quick response times when dealing with new customer installs, Thus an Email delivered with all the options so we can help determine the best link and tower option to optimize your install. A Map is displayed on the web site so that clients can check for new viable internet options without a phone call, Also new customers can interact with the form with very little effort to see if they qualify for DirectLink Services at any area on their property. This mapping checks and verifies line of sight "L.O.S" using GPS technology from any tower site within .5 to 10 miles of the address requested, Easy entry and customer interaction gives prospective clients good indication of what services they have to their home or business and direction and mileage to the tower. Once the form is submitted an email is sent to all Directlink Sales coordinators and a swat team responses are scheduled out with quicker than normal phone call interactions .

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Our Blog

CBRS Spectrum

June 24, 2020

Fiber To the Home

Stop and think how your Internet usage has evolved during the last few years. If you’re like most people, you’re doing -- and expecting -- a lot more of your Internet like increased interactivity, rich media and uploading and downloading pictures and video.

More large files are moving across the cyberspace network these days, and experts expect that trend will only increase. A January 2008 study by the Discovery Institute estimates new technologies will drive Internet traffic up by 50 times its current rate within the next 10 years.

The pressure for better connectivity is one of the main reasons DirectLink is looking at fiber-to-the-home broadband connections as a potential solution for some areas.

Fiber-to-the-home broadband connections, or FTTH broadband connections, refer to fiber optic cable connections for individual residences. Such optics-based systems can deliver a multitude of digital information -- telephone, video, data, et cetera -- more efficiently than traditional copper coaxial cable for about the same price. FTTH premises depend on both active and passive optical networks to function.

FTTH broadband connections already are a reality for more than 1 million consumers in the United States, while more than 6 million in Japan and 10 million worldwide enjoy its benefits, according to Broadband Properties Magazine. Many believe making FTTH technology the standard in connectivity will solve the forecasted Web traffic jam.

We have strategically partnered with Corning Optical Communications to assist in design, construction and implementation of fiber-to-the-home (FTTH). Fiber-to-the-home (FTTH) deployments each present unique challenges – and we can help. Leveraging Corning's 15 years’ experience passing more than 38 million homes, they have set the standard for innovative, field-proven FTTH solutions. With a portfolio of products and engineering support that is designed to address any specific challenges from speed of deployment, labor and cost considerations, performance requirements, future readiness, and more.

DirectLink is already moving forward with this technology in different areas , we are working with current neighborhoods, HOA committees and builders to help facilitate areas with this ultra-high speed technology.  If you are a builder , or part of a group of neighbors interested in DirectLink helping you and your neighborhood get some of the fastest internet available follow this link and fill out our contact form.

Contact Us

Fireworks & Freedom!

Millions of people have served our country to defend our freedom!  Thank You!

Some have even given their lives! Bless You!

Fourth of July is the best way to Celebrate everything that is great about our country and be thankful that we get to live here!

 

4th Fun Facts

  • 150 Million Hot Dogs will be consumed (yikes)

  • the 4th is the top beer-drinking holiday, Cheers!

  • Ben Franklin proposed the Turkey as the national bird

  • Most American Flags are made in China, wtf!

  • John Hancock was the first to sign the Declaration of Independance, henc put your John Hancock here.

  • The First Firework Show took place in Philadelphia in 1777

DirectLink has begun deploying the new 3GhZ CBRS Spectrum across their network. This will mean better speeds and less interference.

What is CBRS?
CBRS stands for Citizens Broadband Radio Service (Not to be confused with the Citizens Band Radio Service or CB Radio). The FCC established this band in 2015 and created a three-tiered approach to sharing the spectrum among federal and non-federal users of the band. CBRS is the 3.5 GHz band, more specifically 3550 to 3700 MHz. Great information on the band can be found directly at the FCC website

Why should anyone care about CBRS?
This is a first-of-its-kind dynamic spectrum sharing model that is widely viewed as an “experiment” of sorts to see whether this method of access to spectrum will allow fair sharing among all potential users of this radio spectrum. The FCC in the United States is at the forefront of using this dynamic sharing method, and many countries around the world are watching closely. If successful, it’s believed that other countries and other spectrum bands will follow a similar model in the future.

Each gaming platform and type of game is a little different. But you’ll generally meet the minimum requirements for online gaming with these internet speeds:

Download speed: 10 Mbps

Upload speed: 1 Mbps

Ping rate: Less than 150 ms

 

Keep in mind that these numbers are for a single player only, and they are minimum requirements. For better online gaming performance, we recommend download speeds closer to 15–25 Mbps per player. (Faster internet speeds will also speed up game downloads and load times).

For multiple players using the same internet connection, multiply the requirement by the number of players who would be online at the same time. For example, if you have three players in your home, you’ll need an internet connection with at least 9 Mbps of download bandwidth. Be sure to check the specific requirements for your gaming system below before making your calculations.

Forging ahead with fast reliable installations. 

Business broadband installation that is quick , fast and efficient with no waiting for copper provisioning , our carrier grade

wireless solution is deployed by our experienced technicians , we can quickly get your home or business online within days not weeks with fast reliable service.

Wi-Fi Calling is a service for smartphones which, just as it sounds, allows you to call over a Wi-Fi network. Wi-Fi calling relies on a technology called SIP/IMS that tunnels your call through the internet, instead of a cell tower. Using DirectLink's network your smart phone can still function at home even when the Cellular Carrier has no signal.

Rest assured that your phone will operate just fine without active service from a carrier, leaving it as a Wifi-only device. ... Great apps like Hangouts will even let you make VoIP calls without any carrier involvement, provided you're able to find good Wifi connection.

Restart the streaming service. Log out and completely close out of the program. Reboot any devices you’re running it on, too. 

Reboot your home network. Sometimes, a quick reboot of the router is all you need to get things back in order. 

Move your Wi-Fi hub and router to an optimal location — somewhere central, open and away from obstruction. 

Kick some devices off the network. If you have other devices or people using your internet, boot them off — politely, of course! — so you can dedicate the bandwidth to your streaming. 

Disable your VPN. When you use a virtual private network, your connection is rerouted along the way, which can cause lag. 

Upgrade your hardware — this could include any combination of your router, Wi-Fi hub, smart TV, streaming device or whatever you use to watch Netflix and Hulu. 

Upgrade your internet connection. You might have too many connected devices.

Look at the streaming provider’s website and see if they have an option to reduce the amount of bandwidth needed to stream.Most providers such as Netflix have an option to do this very simply and without sacrificing quality.

(Ready; Set; On-line; and moving gigabytes (GB) of streaming data)

A few of our latest Tower sites 100% self healing network , DirectLink has been busy building new towers to expand coverage, while also upgrading existing towers to handle higher volume traffic and increasing reliability.

  • Elizabeth
  • Parker
  • Sedalia
  • Castle Rock
  • Kiowa
  • DeerTrail
  • FrankTown
  • Centennial
  • Englewood
  • Denver
  • Lakewood
  • Littleton
  • Strasburg
  • Bennett
  • Aurora
  • ParkMeadows
  • LoneTree
  • Ken Caryl
  • Morrison
  • Peyton

Check out Mapping for your nearest tower location

  • BIG City Internet speeds come to RURAL Areas

unlimited high-speed broadband is not just for big cities anymore, DIRECTLINK now offers the same if not faster solutions in Rural and Citys as do the large cable and fiber providers.

One of the main differences are we are quick to respond and small enough to help you for all your Internet and VoIP needs.

Dont be fooled by the "big" name fiber its sometimes slower than wireless and can have many complications that stem from overloaded oversold networks.

Directlink has provided High speed Internet since 2002 in greater Denver region and is anouncing competitive reliable services for homes and business through out Denver Colorado.

Come ride the High-Speed Directlink multi-gigabye backbone today.

Save Money while staying safe

  • Gas Savings

$1,120 per year or more, and the Time and stress is valued at a much higher amount than the gas savings.

If you have good High Speed Internet at home this allows you to choose to work from home full-time, you immediately eliminate any costs associated with your commute, whether they be from driving to work or taking public transportation. Even if you’re walking or biking to work, you’ll wind up with lower bike maintenance costs and fewer pairs of sneakers to buy.

But in all seriousness, the average U.S. worker commutes 30 miles and 60 minutes round-trip every day, according to the U.S. Census Bureau and the Department of Labor. If the average gallon of gas costs $3.59, according to AAA, and you average 25 MPG, by not commuting to work, you will save $1,120 on gas every year.

  • Car Maintenance

Consumer Reports estimates the median cost of annual car maintenance is $312, which only includes maintenance and repairs. If you factor in lowered insurance costs and slower depreciation from driving your vehicle less, that savings can rise significantly.

It may not seem like much, but every little bit helps when you're potentially taking a decreased salary to work at home.

  • Dry Cleaning & Laundering

SAVINGS: $600 - $1,000 per year

If you’re working from home, you don’t have to worry about maintaining a professional wardrobe which often has to be dry cleaned.

  • Lunches & Coffee

SAVINGS: $832 per year

Eating out on a regular basis is costly.

Let’s assume you’re a fairly thrifty person and you have lunch out with coworkers twice each week at $5 a pop. Throw in a morning coffee twice a week for $3 each, and you’re spending $16 each week, or $832 each year eating out while working in a regular office. Telecommuting makes it much easier to make lunches and coffee at home, which won’t eliminate your food and coffee expenses entirely, but will certainly bring them down.

  • Vacation Time & "Real" Salary

SAVINGS: $5,553 per year

If the average U.S. worker commutes almost 30 minutes each way to work, it adds up to an extra 60 minutes daily that we spend for the purpose of work, but don’t actually get paid for. By saving that 60 minutes every day, the average full-time telecommuter will work 260 fewer hours, or 32.5 fewer eight-hour work days (11 24-hour days) each year. Not having to commute to work equals a LOT more free time throughout the year.

When you take those hours and add them all up, it really makes a difference in terms of salary. If you’re making $50,000 a year but commuting to the office, you’re making $21.37 per hour (because you’re working an eight-hour work day plus a one-hour commute for a total of nine hours daily). If you aren’t commuting, your $50,000 salary becomes $24.04 per hour because your eight-hour work day is really eight hours. Add that up throughout the year, and it’s like you’re making $5,553 more annually.

  • Tax Breaks

SAVINGS: $750 per year

If you work from home, you may be able to claim several home office deductions that office-bound workers can’t touch.

These include deductions for your home office space, property taxes, office decor, and maintenance and business expenses. Even if you’re a full-time employee (and not a freelancer or contractor), you can still claim these deductions and expenses as a telecommuter. Depending on your home office set-up, these deductions can vary widely, but the IRS estimates that the average home office deduction is $3,000 which lowers a typical tax obligation by $750.

  • It All Adds Up

TOTAL SAVINGS FROM WORKING AT HOME: minimum of $4,172 per year

If we go conservative and just tally up the actual, tangible savings of working from home, the average telecommuter can save at least $4,172 each year! This doesn’t even include the cost savings from more vacation time, time overall, lowered stress, and the higher “real” salary mentioned above.

So, the next time you consider the salary difference between an in-office job and a telecommuting job, be sure to take into consideration all the different ways working from home can save you money. Opting for a smaller salary to be able to work from home might be the smarter choice after all.

Mobile Ready
Improve user experience: Directlink now has mobile enabled website designed for smartphones and tablets meaning the user doesn’t need to trawl through a desktop website on their hand held devices. We enabled our sites Mobile readyness to improve users’ levels of satisfaction in their experience with Directlink Billing and Portal needs, we hope this creates another positive experience to surf with Directlink.

Over 1.08 billion smartphones in the world with the majority of the market share being owned by Android or iPhone. In 2011 84% of smartphone users around the world used their mobile phone to browse the internet on a daily basis and this percentage has since increased. More and more businesses Like Directlink are ensuring that they are engaging with their target market via the mobile phone devices. One way to do this is to ensure that Directlink’ website is mobile enabled, meaning it is optimized for smartphones and tablets to display. It is important that we embrace this new technology otherwise you could lose out on potential promotions and website mobility while on the go.

The Federal Communications Commission regulates interstate and international communications by radio, television, wire, satellite and cable in all 50 states, the District of Columbia and U.S. territories. An independent U.S. government agency overseen by Congress, the commission is the United States' primary authority for communications law, regulation and technological innovation. In its work facing economic opportunities and challenges associated with rapidly evolving advances in global communications, the agency capitalizes on its competencies in:

  • Promoting competition, innovation and investment in broadband services and facilities
  • Supporting the nation's economy by ensuring an appropriate competitive framework for the unfolding of the communications revolution
  • Encouraging the highest and best use of spectrum domestically and internationally
  • Revising media regulations so that new technologies flourish alongside diversity and localism
  • Providing leadership in strengthening the defense of the nation's communications infrastructure
Dogs of DirectLink

Pets, Family and Community

There is a growing global trend to consider pets as part of the family. In fact, millions of people around the world love their pets, enjoying their companionship, going for walks, playing and even talking to them. And there is evidence suggesting that attachment to pets is good for human health and even helps build community. Thinking of pets as family members can actually make the chores associated with pet care less stressful than they are for those who consider pets as property. Spending more time caring for a pet increases attachment to that animal which in turn can reduce stress.

We here at DirectLink love our pets, we want to help support our community and share some of our 4 legged friends with everyone, we also recognize that there are many animals in need of loving homes so if you or anyone you may know is interested in a new pet please take a look at https://2babrescue.com/ a 100% local rescue doing everything they can to help those animals in need, if you are not looking for a new pet they are always in need of donations,  you can view the donation page by clicking the link below, there are many items the rescue is always in need of such as , dog toys, potty pads and many other things even if they are used, every little bit helps an animal in need.

 

Reno

Head of Security

I am a Golden/Shepherd, so I'm crazy fast and Smart!

In my free time I enjoy chasing tennis balls, freesbies, pine cones, rabbits, birds basically anything I can.

I speek two languages, and have a bark that will send you through the roof when I sneek up on you.

I love riding in my mom's truck, belly rubs and hanging out in the DirectLink Office.

I'm living the life in Colorado!

Joanna AKA JoJo

Head of Barking development

I am a rescued Doberman Rottweiler mix who can never get enough yard time and the outdoors.

I do however enjoy the sound of my own voice a bit too much!

I will bark at the slightest breeze, leaf, shadow, noise, well you get the picture.

I love my indoor time and naps as much as my outdoor time.

I feel very lucky to be adopted into the DirectLink family!

Aspen

Grounds Care Taker

In memory of Aspen,

Sweet and loving, nothing but a happy fur shedding girl.

Aspen was a part of our family for 10 years until we lost her this June.

Hobbies: laying in the sun, trying to keep up with Reno.

Talents: Could hold two tennis balls in her mouth at once.

Qualites: Always happy, loved to just be at our side

We will alway miss her!

Riley

Slime Boss

I'm a Cane Corso I'm big and imtimidating.

If my owner likes you,  the worst I will do is drool all over you.

Napping is my favorite sport.

River

Department of Scraps Disposal

What can I say I'm a Mutt

Hyperactive, running machine.

I will lick the floors clean no matter the material!

Hesna

Bunny and squirrel detraction squad leader

I’m an Anatolian Shepherd.  My two-legged parents rescued me at 6 months old.

I enjoy romps in freshly fallen snow and chasing bunnies and squirrels out of my yard.

I’m super sweet, but terrified of children and well, most adults.

Mom says my sister is Potato, but we don’t look alike, so I’m not sure she’s really my sister.

Potato

Lead Snuggle Tech

I’m a Pitbull.  My two-legged parents rescued me at about 3-1/2 years old.

I love snuggling with my daddy, sleeping, eating my noms, and chasing bunnies and squirrels.

I’ve never met a stranger I didn't like and will happily accept scratches from anyone.

Mom says people are scared of me just because of my “breed” but that’s just silliness.

Willow

Princess in Training

My name is willow and people call me spoiled I don't know why

I am happiest when my mom carries me around

I am obsessed with a neighbor dog I have yet to meet in person

I know i look like a dog but I am actually a person I think

Emmy

Experienced Nap Engineer

I love my naps and sleeping since I am a little older

I always protect my sisters and family from strangers

I am the best lapdog that is my favorite place

I love to sun bathe whenever i can

I will never turn down a good belly rub

Moana

Lead Excavation expert

I love to dig, anytime, anywhere!

I was mostly raised by cats so I’m a bit socially awkward

Wind me up and watch me go, and go, and go, and go

just know that I don’t have an off switch

Piper

Meal Time Supervisor

I make sure everyone knows when it's time to eat every day, even though the meal time never changes.

Main duties include watching my stuffed animals and keeping the cats in line.

I'm always watching, but ready to get involved if I have to.

My favorite things are playing in the snow and swimming, oh and treats... I love treats!

Documents

5 GHz PMP 450m Fixed Wireless Access Point with cnMedusa™ Technology

The PMP 450m Access Point is most scalable, highest capacity, and most spectrally efficient AP in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes massive Multi-User MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers ground-breaking spectral efficiency and outstanding performance in high interference environments.

DirectLink has an A+ rating by the BBB, integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to our track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

Network Status

Direct Link Status: All services are online, if you are having service issues please call and verify there are no listed outages 720-851-1111 option 2 , if no outages are listed you can email support@mydl.com or choose option 3 and get assistance over the phone.

With Directlink's high-speed Internet service, you'll be downloading music, pictures, and videos in seconds instead of hours.
You'll also have access to a whole new world of streaming content from Hulu, Amazon Prime, AppleTV and NetFlix using
Directlink's High-speed Internet services.

    Features

  •     Always on broadband access
  •     Secure and safe Internet connection.
  •     Attach multiple PCs for no additional charge.
  •     Great connection for Internet gaming and voice/video chats.
  •     Free e-mail boxes with SPAM filtering and Virus protection.
  •     No phone or cable TV line required.

My Account

My Account

Pay my Bill

Check Data Use

Update Payment information

Login

Email Portal

Check Email

Set up Spam filters

Add Contacts

Login

VoIP Portal

Check voice Mail

Setup Contacts

Set Call Features

Login
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Note: Broadband Services is ONLY offered in Colorado. If you live outside of the state, we can not offer these services to you at this time. However, VOIP services we do offer worldwide.

Privacy Policy

DirectLink, LLC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the DirectLink, LLC Web site and governs data collection and usage. By using the DirectLink, LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

DirectLink, LLC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. DirectLink, LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by DirectLink, LLC. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by DirectLink, LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DirectLink, LLC Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through DirectLink, LLC public message boards, this information may be collected and used by others. Note: DirectLink, LLC does not read any of your private online communications.

DirectLink, LLC encourages you to review the privacy statements of Web sites you choose to link to from DirectLink, LLC so that you can understand how those Web sites collect, use and share your information. DirectLink, LLC is not responsible for the privacy statements or other content on Web sites outside of the DirectLink, LLC and DirectLink, LLC family of Web sites.

Terms of Use

TERMS & CONDITIONS: DirectLink Inc. hereinafter “DirectLink” This is an acceptable Use Policy between DirectLink and you the customer/subscriber or user hereinafter “Customer” DirectLink’s Internet Service, E-mail, VoIP Service, or other internet related services.  This agreement is between DirectLink and the Customer and is incorporated by reference into DirectLink terms and conditions for the services. See https//www.mydl.com/forms. All Customers of DirectLink and anyone who uses or accesses DirectLink Service, must comply with and shall be bound by the terms of this document. Customers access to DirectLink service is conditioned by legal and appropriate use of our service. Your use and any activities conducted online through DirectLink supplied service shall not violate any applicable law or regulation or rules of DirectLink’s Service. DirectLink reserves the right to change, modify or revise this document at any time. Such Changes will be affecting all Customers 30 days after posting. Terms & Conditions will be assessible to all Customers/Subscribers to View, Print or Download at https:/www.mydl.com/forms. Your Continued use of DirectLink’s service constitutes your acceptance to all terms & Conditions. It is your responsibility to check the DirectLink website for any updates.

DirectLink reserves the right to refuse service to anyone for any or for no reason. DirectLink reserves the right to cancel any service to any Customer at any time if it feels necessary to protect its network and network security.

Uptimes are not guaranteed. At all times DirectLink does its best to keep the network up 100% Customers understands that due to acts of God, Inclimate weather or equipment failure there may be times when the network goes down.

This agreement shall be in effect for the term listed on page one of the Service Contract.

DirectLink reserves the right to immediately terminate or restrict your account or your use of the Services at any time, without notice or liability, if DirectLink determines or reasonably believes in its sole discretion that you have breached these Terms, violated any law, rule, or regulation, engaged in other inappropriate conduct, or for any other business reason. Of course, we would prefer to avoid such termination; we may use technical measures to block or restrict your prohibited access to or use of the Services, and you agree not to circumvent, avoid, or bypass such restrictions. We also reserve the right to take appropriate legal action against you, and you acknowledge that you will have caused substantial harm to DirectLink and that the amount of such harm would be extremely difficult to measure.

BILLING/PAYMENT SCHEDULE: Service charges are due and payable monthly in advance. Failure to pay proceeding monthly service charges by the due date shall give DirectLink the right, without liability, to temporarily disconnect Wireless Internet Service, VoIP Service and E-mail Service. Restoration of service will require payment of all unpaid balance and a reconnection fee of $50.00 may be applied. If service is not reconnected in (7) calendar days service will be permanently disconnected. To restore service payment in full and pre-payment of one month may apply. If DirectLink must retrieve the equipment a $50.00 fee will be billed for labor of the retrieval.

A Late fee of 1.5% will be applied to all accounts that are past due.

Invoices are rendered monthly on the 20th you will receive an E-statement each month. If you want to receive a paper statement via the US Mail, there will be an additional charge for this service. The fee for paper invoices may change at any time without notice. Payments are due on the 10th of each month. Customer agrees to pay any overage charges if applicable.

Unreturned Equipment fees, early termination fees, upgrade fees, insufficient funds fees, late fees, and reconnection fees if applicable.

Any DirectLink equipment that is unrecoverable/Unreturned/Destroyed will be billed to the customers account at the going rate of the replacement fee for any and all unrecoverable equipment. The customer consents to be billed for any unrecoverable equipment.

ETF-Early Termination Fee: Unless stated in Customer’s Service Agreement the following terms apply to  any “Service Term” Service Agreement are required to be paid as follows: a) all outstanding nonrecurring fees plus 100%  of the Installation fees that were waived at the time of installation.

It is the Customers responsibility to report billing errors within 30 days from receipt of the bill so that service levels and all payments can be verified. Charges for service include license of DirectLink and other equipment that may be necessary to be installed at the Customer’s premises to permit connection of a single computer to the service. Connection of additional computers to the equipment may require additional charges or equipment.
For Customers that receive other services from DirectLink, all accounts for all services must remain in good standing to continue to receive any one service.

Customer agrees to pay all charges associated with the Terms of Services provided by DirectLink including installation and service, Service Calls, Monthly Service Fees, equipment charges. Applicable federal, state, local taxes and fees. The customer hereby acknowledges that certain governmental taxes and fees may be charged by DirectLink for the services provided to the customer. Fees may change without notice.

INSTALLATION: Customer/Subscriber Authorizes DirectLink’s employees/agents or representatives to enter premises, to use ladders, full access structure in order to install service. DirectLink Installers will not be held responsible for moving any furniture or valuables. DirectLink Installer will not move install or alter any electrical outlets. Directlink will use existing cables or equipment. *If prewiring is used all equipment warranties are null and void.

I agree to installation/placement of DirectLInk equipment after consultation with the DirectLink Representative. By Signing page one of service agreement I agree to the placement of installation.      

AN ADULT 18 years of age or older MUST BE PRESENT ON THE PREMISES DURING THE ENTIRE INSTALLATION.

Payment is due on or before installation date plus one-month service charge.

In the event the Customer/Subscriber is not the owner of the premises in/on which the equipment is installed, the Customer warrants to DirectLink that the owner consents to the DirectLInk performing the installation and/or maintenance contemplated by this agreement. If the tenant vacates the property DirectLink has unrestricted right to access the property to retrieve the equipment that is the property of DirectLink.

 

INSTALLATION AND RIGHT OF ENTRY: DirectLink’s residential installation includes up to three hours of labor and up to 75’ feet of cable.  DirectLink equipment will require mounting of hardware including penetration of the rooftop or structure in order to receive service. DirectLink will not be liable for any alterations to the premises that result from the installation or removal of the equipment including but not limited to holes in walls, cable wiring or antenna mounting brackets. Customer agrees to hold harmless from any liability resulting from any type of damage as a result of equipment mounting.

Any repair or replacement of equipment and or correction of an installation problem will be the customer responsibility. If DirectLink damages the premises during the services installation or during maintenance DirectLink will compensate the owner of the Premises for reasonable actual and demonstrated costs of necessary repair not to exceed $250.00

EQUIPMENT: The Equipment provided by DirectLink is and shall remain the sole property of DirectLink. If DirectLink’s equipment becomes unrecoverable for any reason, then the customer will be charged accordingly for the equipment. DirectLink’s authorized agents may relocate or remove all equipment at any time for any reason. Unless purchased by the customer. Customer/Subscriber agrees not to attempt to make repairs or otherwise alter or disturb or tamper with the wireless transceiver box or other equipment. Only DirectLink, or its authorized representatives, are permitted to maintain and repair transceiver box or other equipment.

Damage to DirectLink Equipment due to weather, Lightning, Home Repair, Construction, pets/animals, fire or mistreatment or negligence by the customer or any other person and the equipment that requires repair or service. Customer shall be required to pay charges for such repair or service performed by DirectLink or its authorized representatives. Unless Customer has chosen to sign up for The DirectLink Protection Plan. DirectLink is not liable for any Customer owned devices, router or other equipment. 

Any Damage caused to the structure and DirectLink equipment by act of nature such as high winds, Hail, Lightning are the responsibility of the property owner. DirectLink is not responsible for any structural damage done by any acts of Nature/God or Terrorism.

RESPONSIBILITY: DirectLink has the right to Terminate service if

Customer does not keep account paid and current

Customer engages in sending unsolicited mass, commercial/spam email

Customer engages in any illegal activity by using the service provided by DirectLink

Customer engages in harassment, bullying, libel, defamation or other bad behavior

Customer exceeds bandwidth limitation

Customer is not satisfied with services within the first 30 days of service Installation charges are not refundable

Customer no longer has acceptable signal or Line of sight

The terms of this signed Service Agreement are set on page one.  At the end of the service agreement term the service will renew for successive one-month periods. Although the original service term has expired all terms and conditions are still in force by using DirectLink service. All Terms are subject to change without notice.

The Customer is responsible for all of Customer’s account in all circumstances under any username or password used on that account. It is the sole responsibility of the Customer to protect the confidentiality of Customer’s passwords/usernames etc.

If at any point in time DirectLink discovers that the Customer is “sharing” their network connection, without the express permission of DirectLink, then Customer will be subject to a $10,000.00 fine plus any legal fees.

The Customer expressly agrees that the use of the service is at the sole risk of the Customer. Customer’s choice to view or access any content or materials using DirectLink commerce and or its equipment is made at the sole discretion of the Customer. Customer agrees to defend, indemnify and hold harmless “DirectLink “, and its employees and/or agents, from and against all claims and expenses, including attorney’s fees, either arising out of the Customer’s use of the service or the use of Customer account.

 

TRANSFER OF ACCOUNT FROM ONE CUSTOMER TO ANOTHER IS PROHIBITED. All accounts must be closed and re-opened for issuance of a new account number and current customer information. If selling your home, the new owner may take over, but a new account and service agreement must be recorded.

 

 

SERVICE: DirectLink continually strives to be a premier Wireless Internet Service Provider in the Central Colorado Area. As part of this commitment, our Network Operations Center (NOC) is proactively monitored for performance on our network backbone to ensure DirectLink has adequate backbone bandwidth to accommodate high-speed service for our entire subscriber base. DirectLink takes pride in our service and product and will do everything possible to proactively monitor, evaluate and control the factors within our direct control. In addition, we continually evaluate new technologies to ensure we upgrade or network in order to deliver solid internet service for our subscribers.

DirectLink’s advertised internet connection speeds are for best case scenario guidelines purposes only. DirectLink makes no guarantee as to the internet connection speed and cannot warrant any specification for internet connectivity. Wireless Internet DirectLink’s service is provided on an “as is” and “as available” basis with a limited warranty that will use reasonable efforts to render services pursuant to this agreement in a timely and professional manner. DirectLink does not warrant and is not responsible for the loss of any data resulting from delays, service interruption, poor transmission quality, slow transmission speeds, computer damage “viruses” damage caused by other users. If you are dissatisfied with the quality of service your sole remedy is to discontinue using the service on a going forward basis. Subscribers may cancel the service within the first 30 days without incurring any additional fees. Installation fees are non-refundable. Service fees for first 30 days may be re-fundable. This is a limited warranty and is the only warranty made by DirectLink. If any modifications are made to the equipment or services by the user during the warranty period, if the services or products are subject to abuse, accident, improper use, or if user breaches the terms of this agreement, then this warranty shall immediately be terminated.

DirectLink shall not have any responsibility for maintenance or repair of the customer’s computer or any devices and equipment installed by DirectLink. Customer acknowledges that DirectLink shall not be liable for Customer’s computer, other hardware, software or data, directly or indirectly related to this service. Ethernet adapters provided by DirectLink at the point of installation are subject to the manufacturer’s warranty and become the property of the Customer only after 30 day of service and upon full payment for installation and the first month of service.

 

REPAIRS: DirectLink will provide a limited parts and labor warranty for the Equipment and Installation supplied for the initial installation and term of the Service Agreement. The warranty excludes any damage resulting from abuse or negligence acts of god or severe weather. All equipment supplied at time of install including Power Pack, Grounding Block are a one-time supply basis. Such equipment needing replacing due to age, electrical surges, damage or misuse will be billed to customer at the current rate. Any labor needed for repairs and travel time will be billed to customer.  

SERVICE CALLS: If DirectLink technicians are dispatched to a subscriber’s site a minimum service fee of $85.00 will be charged for diagnosing the issue, additional fees may apply for parts and equipment. Weekend, after hours and holiday rates may differ from normal business hours.

DirectLink does not warrant the Performance of subscriber computer and or router and any other personal devices. Type of connection to DirectLink broadband equipment i.e. WI-FI Congestion of web sites and services on the internet, websites or services limiting speeds on the internet performance outside the DirectLink network.

It is the Customer’s responsibility to use their network and equipment through appropriate and responsible means. DirectLink assumes no responsibility whatsoever for any viruses, online scams, identity theft, spam, spyware, adware phishing or other harmful entities. Be aware! do not give your personnel information out to anyone online.

Customer understands, acknowledges and agrees the DirectLink may use various methods and techniques to provide efficient and reasonably manage its network. DirectLink may use traffic management technology to allocate bandwidth across all its networks.

SERVICE TERMINATION: Subscriber may cancel the service in the first 30 day without incurring an additional fee or penalty. Installation fees and first month service fees will not be refunded. The subscriber is responsible for all charges incurred before notifying DirectLink. DirectLink must be notified in writing either by US Post to PO Box 819 Parker CO 80134 or by email to billing@mydl.com. Within the first 30-day period. On the 31st day the Service Agreement will be considered in full force. Residential service with a One- or Two-Year Service Agreement a) If customer does not fulfill the full terms of the One- or Two-year agreement all installation fee will be due immediately. B) any unpaid balance remaining on customers account must be paid in full before customers end of billing cycle. C) DirectLink does pro-rate refunds or credits for partial-monthly periods remaining after the terminations date.

STATIC IP ADDRESS: Directlink can supply/assign customer with Static IP address for additional fees. DirectLink IP Address are only offered to DirectLink customer if service is terminated IP Addresses will be removed. If account is not current and service is disabled for non-payment the IP address may be lost. DirectLink’s IP addresses are the exclusive property of DirectLink and are not portable. DirectLInk may change an IP Address at any time without notice or liability if necessary. DirectLink will make all efforts to notify the customer to avoid any disruption of service. Subscriber is solely responsible for transitioning its network to a new IP address space if they cancel or are terminated their DirectLink Service Account.

STREAMING & CONTENT QUALITY: DirectLink will support TV over the internet and similar streaming services but does not guarantee quality of any content. Any number of factors can affect IPTV and streams in general. Quality of content, including resolution, may be affected by the format of the content, your location, internet usage, the number of devices simultaneously connection to the same network. The content you have selected, and the configuration of the device you are using. As a result, DirectLink is unable to make any warranties about the content in these respects.

PRIVACY: DirectLink gathers information about Internet usage such as session lengths, bit rates, bandwidth usage only is relation to their use our internet service. DirectLink will not use or disclose personal identifiable information regarding Internet usage unless compelled by a court order or subpoena. Customer consents to this disclosure to protect the rights of DirectLink. DirectLink does not engage or allow third parties access to any customer information or allow third party tracking for advertising purposes. DirectLink will not sell or disclose personal information to anyone for promotional purposes. DirectLink cannot warrant or guarantee the security of any information you transmit. No data transmission over the internet can be guaranteed to be 100% secure and may be subject to interception by unauthorized third parties. DirectLink takes measures to reduce the risk that unauthorized third parties will be able to intercept the information customers send and receives. DirectLink recommends that you use extreme caution when sending any personal information over the internet and us encryption technology whenever possible such as websites using “https” designation in the sites address and show a padlock icon in the browser window.

DirectLink collects and stores personal information such as name, email, phone, address, billing address and billing information such as credit card/ACH account numbers. All billing accounts are encrypted upon entry into the billing system use by DirectLink for the protection of the customer privacy and security.

Customer information may be used by DirectLink’s after hours call center, payment processing/merchant centers, billing sent by US Post, invoicing, accounting and secure online payment/customer portal.

USE POLICY: All Internet Access provided by DirectLink to the customer is to be used for the sole purpose of Internet Access Only. We reserve the right to monitor the connection with prudence and cancel or terminate the connection if we reasonably believe that the customer is using the connection for other purposes, other than Internet access, without our express permission and understanding. Customer is still liable for the remainder of the contract if they are terminated in the manner. The customer does have the option, however, to upgrade their account if available to our Premium or Dedicated Point-to-Point commercial services at additional costs if customer needs more options with their data connection.

 

DirectLink customers are not allowed to use the Internet Service in a way that will result in excessive consumption or utilization of the system or network resources and bandwidth in a way that may weaken network performance as determined by DirectLink. Any action causing high bandwidth usage as determined by DirectLink may result in termination of service. The customer may be held liable for the excessive usage and agrees to pay for any extra usage of bandwidth. Any usage causing excessive bandwidth  such a using our service to host a web server site which attracts excessive traffic to your location, continuously uploading or downloading streaming video or audio use, net hosting or continuous FTP Up/Down loading, Bit Torrent or any other activity causing an unusual amount of data usage as determined by DirectLink will NO BE TOLERATED your service may be terminated.

 

You are not allowed to use DirectLink services to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right or any party.

You are not allowed to use DirectLink’s Email Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, fax blasting, or other activity that invade another person’s privacy (collectively, “Spam”). Participation in any such activity is grounds for service suspension or termination.

 

Any and all software activities involving Viruses, Worms, Trojan Horses, Cancelbots, Ransomware, corrupted files, or other code that manifests contaminating or destructive properties are strictly prohibited and will result in immediate termination of service. Also resulting in termination of service are activities that advance any type of financial scam such as “pyramid schemes”, “Ponzi schemes”, or “chain letters”. You are not allowed to use DirectLink  to advertise, solicit, store, post, transmit, disseminate, or otherwise make available material or information that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, hateful, obscene, indecent, or otherwise objectionable or which encourages or participates in conduct that would constitute a criminal offense, gives rise to a civil liability, or otherwise violates any local, state, national, or international law, order, rule, or regulation. DirectLink will notify and fully cooperate with law enforcement if it becomes aware of any such use in any connection with child pornography or the solicitation of sex with minors.

 

DirectLink customers, are not allowed to use our service to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right of any party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, or the unauthorized transmittal of copyrighted software. Any actions violating the Digital Millennium Copyright Act of 1998 (DMCA) law will be issued a cease and desist order and if you, the customer continue to violate such, and DirectLink receives a second DCMA Infringement order, we will reserve our right and terminate your service. You may also be subject to a fine.

 

E-mail: Any email addresses supplied by or hosted by DirectLink may only be used by the DirectLink Customer during their valid term of service. DirectLink reserves the right to change or terminate any email address or email account for any reason without notice to the customer. DirectLink E-mail accounts may be kept active after termination of service by customer for a monthly fee the account must be kept current and set up on auto pay only. DirectLInk is not responsible for the customers email storage, email backup or loss of any email. DirectLink assumes no responsibility for the loss of any email. Any email accounts supplied by DirectLink that are not used for a period of 6 months or more may be deleted without notice to customer. DirectLink supplies customers with an email portal the customers username and password are the responsibility of the customer.

You are not allowed to use DirectLink’s Email Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, fax blasting, or other activity that invade another person’s privacy (collectively, “Spam”). Participation in any such activity is grounds for service suspension or termination.

If DirectLink determines your E-mail address is being used to spam or otherwise send damaging mail we will terminate the E-mail address immediately.

VoIP: Voice over Internet Protocol: DirectLink VoIP Service is not guaranteed at any level of voice quality VoIP is a best effort voice service transmitted over the internet. VoIP is intended to be used as a secondary voice service.

VoIP Service with DirectLink will require a VoIP Router that must be purchased from DirectLink. DirectLink does not warrantee the router and will not be held liable for the replacement of the VoIP Router should is become necessary.

VoIP numbers are assigned randomly unless you choose to Port an existing number from another service provider. Once the LNP has been filed and the number has been released DirectLink will activate the number on our VoIP system. If the customer cancels service or is suspended for non-payment DirectLink will not be held liable for holding the existing number or porting the number. The customer is responsibility to port the number in order to retain it. There is a fee that will be charged one time only for porting a number from the previous service provider.

Emergency 911 E-911 service is part of DirectLink’s VoIP Service. Because VoIP service is internet-based phone service the customer is responsible for providing correct address information when using the E911 service. The customer is also responsible for verifying the accuracy and availability of such service. DirectLink is not and will not be held liable for error in address provision, and will not be held liable for damages of any sort if an incorrect address is provided to emergency services or in the case of any telephone/VoIP or power outages at the time of an emergency.

Reverse E911 is not provided by DirectLink. DirectLink will not be held liable for any cases in which a customer wishes to use this service.

Phone number portability is not guaranteed with DirectLink’s VoIP Service. DirectLink is not responsible for lost phone numbers or problems with routing calls to ported numbers.

DirectLink VoIP 911 and E911 phones provided by other VoIP Services May Not Operate During a Power Outages. You understand and acknowledge that the VoIP 911 and E-911 Service will not function in the event of a power failure or disruption of service. Should there be an interruption in the power, the VoIP Services including the VoIP 911 and E-911 Service will not function until power is restored or the cause of disruption of service has been correction and your equipment may need to be reset. (See forms 911 and E-911 Disclosure Notice for full Details.)

All DirectLink VoIP customers are required to sign an E-911 Disclosure for their service. DirectLink will not be held liable for the failure of the E911 service it is the customers responsibility to understand the limitations of VoIP Service and E-911 Service.

SLA- Systems Level Agreement an SLA will apply to a business class subscriber only if indicated on the signed service agreement.

Terms of the SLA provision

NETWORK AVAILABILITY - DirectLink’s target for Network Availability is 99.9% for any given month. Network Availability will be determined as an average of actual circuit availability as a percent of total potential circuit availability measured on a monthly basis.

LATENCY – DirectLink’s target for Latency is 50ms or less for one-way network transit delay for a standard 64-byte ping from the customers equipment

PACKET DELIVERY - DirectLink’s target for Packet Delivery is 99.9% for any given month. Packet Delivery will be determined as an average of actual packet delivery as a percentage of total packets.

Credit will not be issued for:

 

1) Network downtime that is not reported by Customer or requests for credit not made by Customer within 5 business days of the event.

2) Service outages or performance issues not documented by a DirectLink Trouble Tickets.

3) DirectLink’s network maintenance/upgrades performed during the standard maintenance window (12:01am to 5:00am MST)

4) DirectLink’s Tower Maintenance/Upgrades during the standard daylight hours of 8:00am to 5:00pm MST.

5) DirectLink emergency maintenance.

6) Failure of customers equipment.

7) Carrier outages affecting an entire area or region.

8) Unauthorized acts, use of service, or omissions by the customer that affects DirectLink’s ability to provide service, by the customer or a user of the service authorized by the customer.

9) Any interruption of service due to a violation of DirectLink’s standard terms and conditions or acceptable use policies.

10) Any reasons of Force Majeure such as natural disasters, Severe Weather or Acts of God.

11) Any outage caused by events beyond DirectLink’s reasonable control.

Success.

One of our representatives will be in touch soon.

Speed Test

Check your connection speed here

Please be aware that many factors may affect the speed results.

Type of Router and Quality of WiFi
Depending on the type and age of your router this is the number one cause for degraded or incorrect speeds, DirectLink supports
a limited number of routers, choosing an unsupported brand may result in performance issues.

Concurrent Internet activity on your connection
If you have other applications, users, smart phones etc. consuming bandwidth this will affect the results.

The use of proxy servers and or VPN
If you are using, say, your corporate network at your place of work, there is a big chance that you are behind a proxy server. This, with NAT (network address translation), can affect the speed test results, because there are some special checks and additional activity at the proxy server.

Simultaneous tests being run on the same server
Obviously, the more there are speed tests being done on one server, the more jammed the connection to it is. As a result, test results will be affected.

PC Hardware and operating system
This can greatly affect results on a speed test. How old your PC is, what version of Operating system it runs,  how much memory it has, what type of browser you are using etc.

Employment

Currently there are no open jobs. We are however always accepting applications for the below position.

 

Directlink Field Technician / Installer duties and Requirements

Send us your Resume here 

MINIMUM QUALIFICATIONS: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and job placement/or geographic location.

Required Job Duties:

• Must provide proof of US Citizenship.

• Must have current Drivers License and relatively clean MVR. No DUI or Reckless.

• Pre-employment drug screen, and back ground check may be performed.

• Must possess a High School diploma or equivalent:

• Responsible for on-site safety of self and others at all times.

• Installs and pulls copper cabling as per specifications. Includes both horizontal and riser distribution cabling systems for indoor and outdoor requirements.

• All paper work is turned in Daily on time and filled out completely

• Time and Expense report entry is accurate, and timely.

• Terminates installed cabling systems. Requires a thorough understanding of EIA/TIA standards for data cabling (Cat5, etc.), as well standards for cabling installation practices of outdoor placement.

• Tests installed cabling systems. Requires experience with various types of test equipment.

• Daily communications with Project Manager on delays, requirements and general status of jobs.

• Takes responsibility for accuracy and completeness of each job.

• Takes responsibility to ensure that all work is performed to Company standards and quality installation techniques.

• Must be able to work after 5pm and weekends when required. (This is not an 8-5 job) Most Install Jobs start at 9am so it's rare that you will get off prior to 4 or 5pm.

• Must be able climb ladders, lift 50lbs regularly, and work on your feet for long periods of time.

• Must provide warm clothing for harsh weather conditions, occasional extreme temperatures may occur and needed attire is a necessity

Required Knowledge:

• 2+ years working in voice and data cabling on a daily basis

• Knows Telco color code, Cat5 a must

• Proper hand and power tools are part of the contractor’s responsibility

• Ability to troubleshoot data circuits

• Basic computer skills

Required Skills/Abilities:

• Ability to solve practical problems and carry out responsibilities under general supervision

• Ability to finish projects or note when incomplete

• Ability to organize workload for effective implementation

• Strong customer communication skills a must

• Ability to function as an effective team member

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for occasional reaching, climbing and lifting of objects, and operating power tools and office equipment.

• Work is generally performed on a construction site, including new tenant improvement, and remodel work. Work may also be performed in an existing, occupied office or retail environment, and residential home environments.

DirectLink's Story

How It All Started

Originally as a resident of Elbert County, Colorado there were not many options for internet service and I wanted to do something about it. I'd been an entrepreneur for years, having owned my own business since I was 21. So in the summer of 2002, I decided to start up a wireless internet company and founded DirectLink.
 
I thought I could fill a need for High-Speed Internet in the rural neighborhoods. We started with one tower and a handful of customers. In 2002 High-Speed was considered good if you could get 1 mg down.
 
Since then things have really changed!
 
Now eighteen years later we are still growing and building out our infrastructure. We have a great crew that works for DirectLink, each and every one of our employees has had a hand in building the business to where we are today.
 
DirectLink now serves thousands of customers and service areas covering thousands of square miles in Colorado. Counties like Douglas, Elbert, Arapahoe and Jefferson, to name a few.
 
Now we serve not only the rural areas, but also metropolitan neighborhoods. Our customers range from small households to big businesses. We have become a dynamic company with a great reputation for taking care of our customers. Taking pride in what we do and what we have accomplished keeps us striving to perform and deliver a service that we can always be proud of.
 
We are proud to be a local family owned business, and to be working and living in the community we serve.
 
– Jim Carey, founder

Every Story has a beginning

Our Story

Founded in 2002, DirectLink is one of the leading fixed wireless broadband providers in Colorado. Using proven wireless technology, our network provides reliable service to thousands of customers throughout Central and southern Colorado. DirectLink offers reliable fast broadband Internet to Residential, Enterprise and Small-to-Medium Businesses industries in the several populated Denver counties, like Douglas, Elbert, Arapahoe, and Jefferson County to name a few.

We ensure the highest levels of customer responsiveness and service quality, a trait which has earned us long-standing relationships with our customers. Our infrastructure doesn’t rely on phone or cable service, making us more reliable, responsive and accountable than companies providing DSL, cable, DS3 and Fiber Internet solutions.

We provide customers with fast and reliable broadband connections, quick and easy installations and superior customer care with our broadband Internet services.

We also offer carrier grade VoIP solutions for Residential and Business that allow them the option to scale and grow their services effectively into the 21st century, We also provide solutions to provide customers with value-added services and support, enabling them to focus on their business instead of their network.

Helpful Guides

Helpful Guides


My Internet appears to be down what do i do?

  1. Restart Your Computer

Yes, I know. Restarting your computer seems like a ridiculous thing to do, but trust us, restarting your computer fixes a lot of minor issues that you might be having. When you restart your computer, all those processes that were running in the background are finally shut down. That includes internet browsers, apps, and other programs that you use daily. Having a clean slate can speed up your computer, and it might also fix a faulty internet connection.

  1. Restart your Router

Don’t do a hard reset. Just unplug the power from the wall  for 60 seconds and plug it back in. Restarting your router follows the same reasoning as restarting your computer. It might not be very explainable, but it works, so give it a go before sounding the alarm.

  1. Isolate the Problem

Is it everyone in the house/office that cannot get connected or just you? Are some people connected via an ethernet cord and others using wireless? If you find a connection between individuals encountering an issue, it will give you an indication of what the problem could be. For example, if only wireless users are not connected, then it probably has something to do with your wireless portion of your router, not the internet. Completing these checks is helpful information to have handy if you need to call support.

  1. Did Something Change?

If we show that everything looks good on our end, then think if something has changed at your home/office. Did you move anything around? Sometimes it could be as easy as a loose cord or cable that needs to be plugged back in. If you are at your wit’s end, we can then schedule a service call to send a technician to help resolve the issue.

  1. If All Else fails Contact Us

By contacting DirectLink, you’ll quickly be able to tell if we are having scheduled or unscheduled problem in your area. We all know things happen, and this might be one of those cases. Give us a call 720-851-1111 to see if there are problems in your area and we can tell you when we estimate service to be restored. You can also select option #2 and listen to our network status message which we update in the event of known outages or issues with the network.

 


My Internet Appears to be Slow?

If you think your connection is slower than usual the best way to verify this is to bypass your router. By doing this you instantly rule out any wifi issue, useage issue, unkown devices updating and possible background downloads or streams you may be unaware of. Below is the process that will work for a windows laptop and or Desktop.

First you need to take the ethernet cable out of the internet port of your router and plug it directly into your laptop/desktop then follow the below steps

    Press the “Windows key” and click settings then control panel

    Select Network and Internet then network and sharing center

    Click Set up a new connection or network

    Select Connect to the Internet

    Select Broadband (PPPoE)

    In the Username field enter your DirectLink username

    In the Password field enter your DirectLink Password

    Click Connect

Once you have connected you can then go to http://mydl.com/speed-test/ and verify the speed is working correctly. If this result looks normal then you can start trying to narrow down what device or user is consuming your connection up.

What can i do about SPAM?

Report it to the Federal Trade Commission. Send a copy of unwanted or deceptive messages to uce@ftc.gov. The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email.


Let the FTC know if a "remove me" request is not honored. If you want to complain about a removal link that doesn't work or not being able to unsubscribe from a list, you can fill out the FTC's online complaint form at http://www.ftc.gov. Your complaint will be added to the FTC's Consumer Sentinel database and made available to hundreds of law enforcement and consumer protection agencies.


Whenever you complain about spam, it's important to include the full email header. The information in the header makes it possible for consumer protection agencies to follow up on your complaint.

Complain to the sender's ISP. Most ISPs want to cut off spammers who abuse their system. Again, make sure to include a copy of the message and header information and state that you're complaining about spam.

MagicMail’s Anti-Spam Strategy

Today, it is virtually impossible to provide an email service without advanced protection. Our built-in technology protects your users against spam attacks and system-infecting viruses without resorting to 3rd party tools or services. Here at LinuxMagic, we believe that the only way spam can be effectively controlled is at the Mail Server Level. We believe that it should be done at the SMTP, before any data is received or accepted. We include various filtering technologies, but we believe that simple filtering is inefficient. Because we can do ‘Mail Server Profiling’ at the SMTP level, not only can we detect it before all the overhead of other filtering systems, but we can also send a ‘User does not exist’ message to those pesky spammers, and get your users off of their databases.

Currently, it is estimated that 90% of all email server connection attempts are done from spammers and spam engines, and in some areas this percentage is even higher. If your email address is seen anywhere on a webpage, if you use a mailing list or newsgroup, or if your server is simply not robust enough to stop programs that ‘cull’ valid addresses, then spam will increase. We have designed a system that is proactive in reducing future attempts from spammers

There are really only 3 main ways spam can come into your servers:

  Commercial spammers
  ISPs who do nothing to control spammers on their networks
  The millions of infected PCs running spam trojans without their users’ knowledge

We have advanced technology in place to address each one of these cases and we recognise that other technologies, such as filtering, appliances, grey listing, or outsourcing, all have their own drawbacks. If your mail server doesn’t have built-in anti-spam - you are using the wrong mail server. Filtering doesn’t work on a lot of different types of email, that’s why proper recognition systems need to be in place before the filtering level.

Our clients are constantly raving about how easy and effective our solution is. Our solutions are so easy, they work with just a simple click. There are no complex set of rules to manage and adjust for your clients. Our goal is to do everything we can to stamp out spam completely. Everything comes built-in and ready to go.
MagicMail’s Anti-Virus Protection

To this day, networks are full of viruses and the most common way they spread is through email. Let’s face it, end users do not keep their systems up to date. The only way to protect your system against viruses is to help stop your users from receiving them. By cutting off viruses at the source, you can prevent users from tying up our networks and mail servers.

MagicMail stops all viruses before the message clears the SMTP process, reducing overhead, and notifying the legitimate sender only. As standard, MagicMail comes complete with unlimited user licensing for it’s anti-virus solution.

Email Support

The MagicMail Server provides industry-leading tools and features for your ISP. MagicMail's technology already helps protect and serve over a million mailboxes across North America and is growing rapidly. With ten years of experience in the industry, we understand how ISPs work and we have the right tools to make your email simple again.

The LinuxMagic® MagicMail server's distinct advantages are:

Designed specifically for ISPs and Telcos

Lower total cost of ownership

Lower bandwidth consumption

Inbound and outbound rate limiters

Built-in zero-day Anti-Spam protection before email delivery

Unlimited users and unlimited domain licensing

Tools to help CALEA compliance

24/7 telephone & email support

Optional management plugins such as DNS, Radius and DHCP are available upon request

 

When setting up a mail client on your own computer, you may be asked to fill in some details about your email account. Below are some of the details which may be asked. Simply fill in the values specified into the fields.

For the incoming account:

    * Connection Type: IMAP

    * Port: 993

    * Security Option: SSL

    * Hostname: [mail.myedl.com]

    * Username: your email address

    * Password: password for your email

For the outgoing account:

    * Connection Type: smtp

    * Hostname: [mail.myedl.com]

    * Port: 587

    * Security Option: STARTTLS (TLS)

    * Check "My server requires authentication"

    * Username: your email address

    * Password: password for your email

Email account setup on iPhone (SMTP/IMAP/)

Follow these step-by-step instructions to set up your DirectLink Private Email account on your iPhone:

1. Select Settings from the home screen of your iPhone:

2. Choose Mail, Contacts, Calendars and click Add Account:

3. Choose Other from the list that appears:

4. Select Add Mail Account. In the New Account menu, you will need to specify the following records:

Name – your name (will appear as sender name) 
Address – your full email address, as created with Directlink
Password – the password for this email address 
Description – lets you specify any description (we suggest you use your email address)

Click Next.

5. Select protocol type: IMAP .Your selection will be highlighted blue.

6. Settings for IMAP

Name, Address and Description: should have been already filled in
Host name: mail.myedl.com
User Name: your email address
Password: password for your email


In the fields for both Incoming Mail Server and Outgoing Mail Server, the host name is the same… mail.myedl.com  

Click Next.

7. Click Save and wait while the system completes necessary checks.

8. When the checks are finished, you'll be redirected to the Mail, Contacts, Calendars screen. Choose your newly created account there:

9. Scroll down and select Advanced:

10. Here you can choose additional settings for IMAP, use port 993 (with SSL) set IMAP Path Prefix to INBOX:

11. In order to set up additional settings for outgoing server, you will need to return to the previous menu and then go to Outgoing Mail Server by clicking on the host name of the server:

12. For Outgoing Server (SMTP), select port 465 (with SSL) or port 587 (with SSL):

Once the settings are verified, your account is active and ready to use.
To test your new email account, go to Messages and try sending and receiving emails.

If you are having difficulty with this configuration, please contact support at support@mydl.com  or 720.851.1111. 

Router Support

Router Support

Contact Information

 Linksys:
 800-326-7114
 Linksys.com

 

 

 Google Wifi 
 844-442-3693 
 support.google.com

 

DirectLink Supported routers. Any other router that supports PPPoE may be used but DirectLink will not setup or support additional Router types not listed below.


Linksys MR8300 Mesh WiFi Router, AC2200, MU-MIMO
Linksys EA8300 Max-Stream AC2200 Tri-Band WiFi Router
Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router
Linksys WRT1900ACS Dual-Band WiFi Router with Ultra-Fast 1.6 GHz CPU
Or any other Linksys that has 4 antennas… we do not support G or N based routers or the VELOP pods due to known issues

Google Wifi / Google Nest

Google - Nest Wifi AC2200 Mesh System Router and Point
Google - Nest Wifi AC2200 Mesh System Router and 2 Add-On Points (3-Pack)
Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router
Google WiFi system, 3-Pack - Router Replacement for Whole Home Coverage

 

FAQ's

No, DirectLink provides high speed internet access using point-to-point technology.

Yes, our network is completely compatible with all VoIP products. Use our VoIP to save money.

No, our bandwidth is delivered using our PTP network.

Yes, DirectLink provides free web-based e-mail access on our web-site www.mydl.com

Purchased bandwidth from tier one and two providers is distributed by broadcasting  a radio signal to your home or business. This connects to our network using the subscriber modules installed at your site. The Subscriber module converts the wireless signal into an Ethernet connection.

Our equipment is ruggedized for 99.999% reliability to deliver exceptional performance at the most extreme temperatures and under the most difficult weather conditions.

Most of today’s cordless telephones will pick an open frequency and will not interfere. If you think you are experiencing interference contact our support team for suggestions on how to resolve the issue.

No, while both services are wireless, our network uses radio frequencies and travels less than 1-10 miles to our tower sites, while satellite system signals have to travel over 25,000 miles each way through the earth's atmosphere.

Support

Support

If you encounter a problem using any product or services provided by DirectLink or have a question, you can use one of the following methods to contact our Technical Support staff. While any DirectLink user may contact Technical Support, priority is given to designated DirectLink support personnel.

Option (1): Use our online support form below.
Option (2): Call our technical support staff 24 hours a day.
Option (3): Email us at Support@mydl.com

Phone: 720.851.1111
Toll Free: 855.851.2111
Fax: 720.920.4140

Office Hours of Operation

Monday - Friday: 8:00AM - 5:00PM MST

24-hour Technical support

Success Stories

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO

Ready For a Better Service?

Installation Process

What to expect: Our installers will do a site survey to figure out the best location to install the equipment. After they have discussed the location and answered your questions to make sure you understand and agree to the work to be done and the location of the equipment, we will begin installation. If you have requested our Installer use a different non-recommended placement for the dish this could result in additional time and or a new appointment to be scheduled. If a new installation time is scheduled due to additional placements, mounts, or other factors, this may result in an installation charge on our next visit.

INSTALLATION INCLUDES

• Pre-Install Survey for best service

• Up to 3 hours of labor

• Up to 75’ of Cat-5 Cable

• DirectLink Equipment to be installed includes 1 each of the following:

     Subscriber Module, Mounting bracket/Arm, Grounding Block, Power Pack, Cat5 Cable, Wall Jack

• Connecting One Device and One DirectLink supported Router

• Installation may include without limitation; drilling holes in exterior walls for cable runs. Installation of a Dish on the property this may include the roof in order to gain a signal, a non-penetrating roof mount, tri pod or Dish Stabilizer.

 

ADDITIONAL INSTALLATION CHARGES

• Use of custom or Existing Mounts if DirectLink equipment is compatible, this is to be determined by the installer. • Custom Wire runs, or specific wire runs per customer request • Different Dish Placement than Recommended • Safety concerns requiring additional Technician labor

 

RESPONSIBILTY: DirectLink Installers will not be held responsible for moving any furniture or valuables. DirectLink Installer will not move install or alter any electrical outlets. We do not use existing cables or equipment and or Mounts / Poles. If existing cable, mounts, or poles are used all equipment warranties are null and void.

 

SAFETY: To ensure the health and safety of our employees, DirectLink reserves the right to refuse or reschedule work due to unsafe conditions which includes without limitation, extreme weather, natural disasters, unhealthy living conditions. unopened gates, unleashed dogs or other livestock or the existence of other hazards.

 

Existing Wire & Mounts: If customer requires DirectLink to use any existing wire or equipment the install and service cannot be covered by DirectLink's Service Protection Plan. Any future service calls will be billable. We cannot determine the quality of any existing wire or equipment therefore we cannot guarantee the quality of service if using old wire etc.

 

INSTALLATION AUTHORIZATION: I understand that an adult at least 18 years of age or older must always be present on the premises during the installation until all work is complete.

If our technician arrives and an adult is not present no work will begin, additionally if we are required to return on another day this will become a per hour installation.

 

ADDITIONAL PARTS & LABOR: All additional parts and labor will be billed for at the time of install. This includes additional wind braces and non-penetrating mounts.

Any additional equipment needed and determined by our technician is billable outside of normal installation parameters.

 

ROUTERS: You will need to supply your own router for the DirectLink service to work, any router that supports PPPoE may be used but DirectLink will not setup or support additional Router types not listed below, using a router that is not supported may also affect download and upload speed and cause various other issues with performance.


Linksys MR8300 Mesh WiFi Router, AC2200, MU-MIMO
Linksys EA8300 Max-Stream AC2200 Tri-Band WiFi Router
Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router
Linksys WRT1900ACS Dual-Band WiFi Router with Ultra-Fast 1.6 GHz CPU
Or any other Linksys that has 4 antennas… we do not support G or N based routers 

Google Wifi / Google Nest

Google - Nest Wifi AC2200 Mesh System Router and Point
Google - Nest Wifi AC2200 Mesh System Router and 2 Add-On Points (3-Pack)
Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router
Google WiFi system, 3-Pack - Router Replacement for Whole Home Coverage

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

Data Center Denver Metro

A state-of-the-art Tier III Data Center & Colocation Facility

The DirectLink Data Centers are strategically located in 2 locations for redundancy and connected via Diverse Fiber entry points, located 15 minutes south of downtown Denver, and is easily accessible from Denver International Airport (DEN), Centennial Airport and major interstates. 

With high-density data centers located in every U.S. time zone, you not only get local access to scalable outsourced IT infrastructure solutions, but you get the advantage of Zayo's’ national reach for multi-site redundancy, managed backup and secure disaster recovery. Plus, each Tier III facility has been specifically designed for Enterprise level continuity of your mission-critical operations — offering the power, cooling, backbone network and managed services your IT operations need — while immediately reducing your capital expenditures for storage and ongoing maintenance.

     
  • Newly built in 2012, premium 36” raised floor data center space in a 87,000 sq. ft. Tier III facility
  •  
  • Customer supported and manned 24x7x365
  •  
  • NEBS Level 3-compliance
  •  
  • Air Containment Optimized
  •  
  • Reflective white roof rejects solar heat before it enters the building
  •  
  • Carrier-neutral facility with multiple carriers providing fiber into the data center
  •  
  • Redundant power and cooling as well as raised floor space specifically optimized for high-density and ultra-high-density deployments
  •  
  • Redundant cooling and power distribution engineered at 175 to 310 watts per sq. ft.
  •  
  • Energy efficient “Green” cooling solutions employed throughout the facility are engineered to achieve industry-leading PUE of 1.3
  •  
  • Close proximity to DEN1 (3 miles)
     
  • Over 30,000 sq. ft. of premium data center space, with an additional 30,000 of on-premise expansion potential
  •  
  • Redundant power and cooling as well as raised floor space
  •  
  • Specifically optimized for high-density deployments
  •  
  • More than 22 Gigabits of Internet bandwidth active over four Tier 1
  •  
  • Providers — with capacity to expand
  •  
  • Strategically positioned in an area of low seismic activity
  •  
  • Concrete slab foundation and reinforced steel structure
     
  • Carrier-neutral facility (TW Telecom, XO, Qwest, Verizon, Savvis, Level3 and more)
  •  
  • Multiple active Internet connections
  •  
  • Sub-1 Millisecond access to Savvis’ four national OC-192s
  •  
  • Two 10-Gigabit Ethernet Fiber (GigE) connections to SAVVIS
  •  
  • Sub-1 millisecond access to Savvis’ four national OC-192s
  •  
  • One 10GigE connection to AT&T
  •  
  • One 10GigE connection to XO
  •  
  • two 10GigE connections to Level 3

Find Your Coverage Area

Click for DirectLink coverage map.

TESTIMONIALS

Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO

The Point to Point Difference

DirectLink provides exceptional wireless broadband using Point-to-Point technology

DirectLink's point-to-point network provides reliable, secure and cost-effective connectivity. Our network is built tough and performs even in the most demanding environment and under the most difficult temperatures and weather conditions. Using licensed and unlicensed frequency bands to deliver exceptional Line-of-Sight, near-Line-of-Site and sometimes Non-Line-of-Site Coverage. Our PTP delivers speeds to support in demand bandwidth for both residential and business access, streaming video and VoIP.

POINT-TO-MULTIPOINT SOLUTIONS CHOICE

In addition to a highly evolved feature set including GPS synchronization and advanced scheduling algorithms, the PMP 450 platform also features groundbreaking cnMedusa™ technology. cnMedusa provides massive Multi-User MIMO (Multiple-Input, Multiple-Output) capability in a cost-effective PMP solution. This truly leading-edge innovation utilizes not only nearly infinite beamforming patterns in both the uplink and downlink but massive MU-MIMO in each direction as well. Uplink MU-MIMO is something that no standards-based protocol supports today and is a unique feature for the fixed wireless industry. cnMedusa increases capacity per sector by allowing simultaneous data transfer to multiple subscriber modules (SM) within a sector. cnMedusa technology is available on the PMP 450m Access Points (AP) for the 5 GHz and 3 GHz bands around the globe, and it is certified for use in the new CBRS (U.S.) spectrum.

INTERFERENCE RESISTANCE

Our PMP 450 networks excel at interference mitigation. Our solutions’ unique and powerful modulation scheme significantly improves the quality of data delivery and effectively mitigates interference from other systems of virtually every shape and spectrum. The system avoids self-interference by synchronizing all transmit and receive signals in the network via the Global Positioning System (GPS).

SCALABILITY

The PMP 450m AP is one of the most scalable, highest-capacity and spectrally efficient APs in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes MU-MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers groundbreaking spectral efficiency and outstanding performance in high-interference environments.

ENHANCED EXPERIENCES

Enhanced user experiences with the PMP 450 providing the fast upload and download speeds your workforce needs: Capable of up to 300 Mbps aggregate data throughput . Of course, speeds on any network are affected by several factors so actual upload/download speeds may vary, but the ability to offer an incredible broadband experience is inherent in the system.

CONNECTIVITY THAT ENHANCES YOUR BUSINESS

Our wireless broadband PMP solutions allow network operators to provide their end users with the communications and applications they need to maximize productivity. Streaming live video of a fire scene to public safety officers. Transmitting modified work orders to workers already on the job. Delivering high-speed interactive gaming for commercial subscribers on multiple devices. Our PMP networks’ robust performance and extremely low latency make these and countless other in-demand applications highly efficient and exceptionally cost-effective. Among the reasons is a wide range of benefits that help you enable and sustain your business.

CAMBIUM POINT-TO-MULTIPOINT SOLUTIONS
DATA, VOICE AND VIDEO ANYTIME, ANYWHERE ACCESS

Workforces are more mobile. To maximize productivity, workers must have access to the communications and information they rely on, not just when they need it, but where they need it. Our PMP wireless technologies combine field-proven reliability with high-speed performance data, voice and video communications that help you empower your workforce wherever they are.

TRUSTED SECURITY

Customer security is an important issue for DirectLink. We use a variety of authentication standards including end-to-end authentication using PKM-EAP (Privacy Key Management-Extensible Authentication Protocol) methodology which relies on the TLS standard of public key encryption. PKM-EAP defines how the Base Station and Subscriber Station can establish a shared secret that is used for authentication. In addition, all customer terminals associated with DirectLink’s access points are registered and synchronized by both frequency and clock timing in order to transmit and receive data. Additionally, data is transmitted using encryption to add an extra layer of security.

COST REDUCTION

PMP450 wireless networks will enable your organization to deploy and extend high-speed communications faster and much more cost-effectively than fiber or wired solutions. Our networks significantly reduce the cost of deployment and speed time to market, allowing for installation in a matter of days or weeks as opposed to months or years for wired solutions. The platform’s exceptionally low acquisition, installation, operation and maintenance costs result in substantially lower total cost of ownership (TCO), as well as delivery of ROI in just six to twelve months

Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO

How It Works

DirectLink and Cambium…
Leading the way in Colorado.

With Cambium’s Wireless Broadband Point-to-Multipoint solution, DirectLink can can design, deploy and manage a broadband network, maximizing uptime and reliability while lowering installation costs. It is quickly becoming the world’s preferred solution for enterprises, municipalities and service providers.
 
AP 450m
The PMP 450m Access Point is most scalable, highest capacity, and most spectrally efficient AP in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes massive Multi-User MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers ground-breaking spectral efficiency and outstanding performance in high interference environments.
 
Subscriber Module (CSM)
CSMs are compact and unobtrusive access receivers that are easy to install at a user’s or customer’s site. Subscriber Modules can be mounted outside, and need no additional software installation. Our comprehensive portfolio of reliable and cost-effective wireless broadband solutions together with our WlaN solutions provide and extend coverage both indoors and outdoors. 
 
Cambium Technology, as Simple as it is Powerful. 
The Cambium Wireless Broadband portfolio offers high-speed Point-to-Point, Point-to-Multipoint, Mesh and Wi-Fi networks that support data, voice and video communications, enabling a broad range of fixed and mobile applications for public and private systems. Cambium Wireless Broadband Point-to-Multipoint (PMP) solutions are streamlined, powerful and simple, with built-in installation and deployment assistance, making Cambium solutions faster and easier to implement.

Find Your Coverage Area

Click for DirectLink coverage map

TESTIMONIALS

This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO

Service Area

With over 175 Wireless Tower Sites in operation,

We provide premier wireless Internet service to select Colorado locations.

Your location still needs to qualify for service with our line of sight test. Our ever growing wireless network is expanding every month. If we do not currently offer service at your location, take a moment and contact us. A service representative can contact you to discuss your service needs, availability and answer any questions or concerns you may have about our services.

Site survey required to determine installation. Standard Installation is wired to one computer or network device. Wiring to additional computers or devices will have additional installation cost.

Service is limited to the coverage area of DirectLink. Line of Site to a DirectLink access point is required. Many factors affect speeds for down/up loads, due to line of site conditions not all services and speeds are available in all areas.

Special Events

DirectLink delivers On-Site, reliable, high-speed Internet access for meetings, conferences and community events.

When you need temporary Internet access for special events, meetings, conferences and short-term projects, get connected with our wireless Event Service. From hotels and convention centers, to concerts and outdoor events, we provide fast installation and reliable high-speed temporary Internet access for hours, weeks or even months.

  • Bandwidth options from 2 Mbps to 200 Mbps
  • Service for both indoor and outdoor locations
  • Expert, hassle-free installation
  • Simplified billing – A one-time fee covers all temporary Internet access costs including initial planning, installation, and teardown.

  • High-speed, wireless connectivity for a day, a week, a month or even longer.
  • 24/7 network monitoring and dedicated technical support

Call for Pricing.

Order Now

TESTIMONIALS

“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO

VOIP Services

VoIP digital phone service for less than traditional providers with UNLIMITED local and Long Distance calling throughout the US and Canada.

DirectLink gives you crystal clear, reliable VoIP digital phone service and saves you money with UNLIMITED local and Long Distance calling throughout the US and Canada. We provide you with features that were once considered Value Added Services and the Conventional Phone Companies still charge for these features. Now things have changed and with our VOIP Phone Service all these features are included.

REVOLUTIONIZE YOUR BUSINESS!

What is Hosted PBX?

A Hosted PBX, also known as a Cloud PBX or Virtual PBX, is a cloud-based Private Branch Exchange system which is accessed through an IP network. Hosted PBX's are managed completely off-site, cutting out the large investment and ongoing maintenance. Instead of having a phone equipment room and knowledgeable staff, business owners are able to manage their phone system through an easy-to-use portal. Leaving the complexities of a traditional PBX system behind.

Service Providers can easily offer a Virtual PBX solution to far more markets and verticals than traditional PBX systems could ever reach. Because of its extreme affordability, a Hosted PBX solution is a lot easier for Small to Medium Businesses to adopt. Which makes selling UC that much easier for the Service Providers.
 

Benefits of Hosted PBX

Affordability: as stated above, a Virtual PBX is way more affordable than it's predecessor. Businesses no longer need to invest in costly hardware and software, pay for installation, or manage the system.

Feature-Packed: SMBs now have access to all the greatest features that previously only Enterprises could afford. Features such as conferencing, call recording, call routing, SMS, mobility, analytics, geographic redundancy, and so much more!

Quick Deployment: most businesses have their Hosted PBX setup and running in less than 24 hours. Moreover, because of the ease of usability, businesses can turn on or off features within minutes.

  • Scalable Bandwidth
  • Unlimited Domestic Long Distance
  • Voicemail
  • Caller ID
  • Call Waiting
  • Personal Portal
  • Online Account Management         
  • Voicemail to Email
  • Last Number Redial

  • Call Return
  • Three Way Calling
  • Follow Me Features
  • Call Waiting/Forwarding
  • Auto Attendant
  • Call Center Capable
  • Keep Your Existing Phone Number
  • Do Not Disturb
  • Enhanced 911 Service

Residential VoIP Service

$2495/MO

Unlimited Calling in US 50 States, Canada

Residential Voip Service starting at $24.95 per month.

Rich in Features and Easy to use. Sign up today!

Order Now

Business VoIP Serivce

$5495/MO

Unlimited Calling in US 50 States, Canada

Business Voip Service starting at $54.95 per month.

Please contact us so we can custom-tailor a solution to fit your needs.

Order Now

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

 

 

 

 

Business
Broadband

DirectLink’s High Speed Internet & VoIP an Affordable Solution for Your Business

DirectLink provides access to the internet with fast, reliable connections. Wireless broadband is an ultra-reliable and affordable Internet access option that has similar characteristics and bandwidth to fiber. Wireless broadband uses radio frequencies to transmit data over the air via private links at speeds up to 1.5Gbps.

Choose from our Business Plans or have a Plan customized for your Business Needs.

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Custom Business Plans Available

  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Digital Phone Capability
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable
  • Business Install/Setup $169.95

Home/Small Office

$7995/MO

Connection Speeds up to 10Mbps

Includes 4 E-mail Accounts

Order Now

Gold Business Service

$11995/MO

Connection Speeds up to 20Mbps

Includes 6 E-mail Accounts

Order Now

Platinum Business Service

$19995/MO

Connection Speeds up to 30Mbps

Includes 8  E-mail Accounts

Order Now

Custom Plan for Your Business Needs

We can customize a package to fit your Companies Needs.
  • Speeds up to 1Gbps and Beyond
  • Scalable Bandwidth, VoIP Phone packages with Auto Attendant
  • Get what you need, get what fits your Company.
Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO

 

 

 

 

Residential
Broadband

Direct Link High Speed Internet connects the unconnected with consistent and predictable coverage.

Wireless Reliability

Not only is fixed-wireless a more efficient and affordable path to high-speed bandwidth, it is both secure and reliable. DirectLink’s network is designed based on carrier class standards, including redundant paths within its core network connecting with multiple tier one internet providers ensuring service reliability. The wireless network uses signal modulation where the radios automatically choose the appropriate modulation to ensure optimal throughput during adverse conditions. DirectLink owns, operates and maintains all of our towers , unlike some other wireless carriers who will rent tower space and not have complete control and access in the event of any outages or issues that may come up we are able to quickly access our towers to perform any repairs needed.

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Fully routed Network

  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Digital Phone Capability
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable
  • Business Install/Setup $169.95

DirectLink Gold Residential Plan

$6990/MO

Speed: Up to 15Mbps

Social networking, Fast browsing, E-mail, Streaming music, shopping, HD Video and on-Demand Streaming, Free Install with One Year Commitment: Additional Package Benefits:

2 email accounts.

Order Now

DirectLink Gold+ Residential Plan

$8990/MO

Speed: Up to 25Mbps

Social networking, browsing, E-mail, music, shopping, HD and 4K streaming, gaming, Online Video Conferencing,  Free Install with One Year Commitment: Additional Package Benefits:

6 email accounts.

Order Now

DirectLink Platinum Residential Plan

$12990/MO

Speed: Up to 40Mbps

Social networking, browsing, low ping times, music, shopping, Video streaming, gaming, 4K Capable, muliple users, Free Install with a One Year Commitment, Additional Package Benefits:

Unlimited Email

Order Now

Not all services are available in all areas. All plans are based on maximum aggregate speeds. Actual speeds may vary and are not guaranteed.

Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
Services

Residential Broadband

$6990/MO

Using the internet has become more important than ever DirectLink can provide you with the coverage you need to connect to the world whether to Stream Video, Chat, use Bluetooth Devices, Digital Phones or just browsing the internet.

  • Fast, Reliable Always Connected
  • Hi-Speed Wireless Internet
  • Rapid deployment
  • Point to Point Platform
  • Consistent & Predictable Coverage
  • Supports vidoe, voice, music
  • File Transfer, web browsing, e-mail
  • Video Conference Calling Capable

Business Broadband

$7995/MO

DirectLink’s High Speed Internet & VoIP an Affordable Solution for Your Business

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable

VOIP Services

$2495/MO

VoIP digital phone service for less than traditional providers with UNLIMITED local and Long Distance calling throughout the US and Canada.

  • Keep Your Existing Phone Number
  • Unlimited Domestic Long Distance
  • Voicemail to Email
  • Caller ID & 3-way Calling
  • Online Account Management 
  • Scaleable Bandwidth

Special Events

DirectLink delivers On-Site, reliable, high-speed Internet access for meetings, conferences and community events.

  • Bandwidth from 2 Mbps to 200 Mbps
  • Both indoor and outdoor service
  • Hassle-free installation
  • Simplified billing
  • 24/7 network monitoring
  • Dedicated technical support

DirectLink email has merged with MagicMail™ Server technology

MagicMail™ Server a complete 'Turnkey' ISP and Email Provisioning server. It includes all of LinuxMagic's specialized tools, features, and spam protection and is designed specifically for DirectLink, Telco and business markets. The MagicMail server includes anti-spam & anti-virus scanning, high volume mailing, and pro-active user protection, as well as a complete management and user interface to allow customization for all users. The MagicMail server will integrate with current DirectLink accounting and billing.

Specific Feature List

  • Designed specifically for ISPs and Telco
  • Built-in zero-day Anti-Spam & Anti-Virus protection
  • User-friendly Interfaces
  • Unlimited users and unlimited domain licensing
  • World-class 24/7 Support

MPLS Enabled - Can be seamlessly integrated with
your curtrent network.

Complete in house SIP servers for superior voice quality.

Scalable Speeds - Can be easily increased with a few
simple changes , Quick and seemless

Cost Effective - 20-40% savings vs. fiber with no
construction costs

SLA-backed 99.99% uptime delivers
performance suited for mission
critical voice and date services.

Gigait Speeds
Dedicated bandwidth delivered over a
private service line with full 3DES encryption.

Quick Installation
Complete installation of Fixed
Wireless in 3 to 5 business days as
opposed to the months often
required for a ber installation.

BIG DATA means big bandwidth

DirectLink Broadband combines its energy, Focus and stratigic partnering with with Cambium Networks.
 
By utilizing High-Performance, Sub-3.65 GHz, 2.4 and 5.7 Point-to-Multipoint Wireless Solutions for any Big Business and Big Data users.
 
Directlink now offers market-proven solutions by utilizing Cambium performance radios for public safety, energy, utilities, transportation, smart enterprise cities , and residential.

Order up bigger pipes of data at the fraction of T-1 lines, with one easy phone call, and 1 or 2 days lead time you can be on our self healing network. at These speed youll wonder why you put up with cable for so long. Start using our reliable BIG DATA and add money back to your bottom line. 

 
Call today 720-851-1111 and get the skinny on Big Data for your home/office business needs.

Flex

Flex Page

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Yes, DirectLink provides free web-based e-mail access on our web-site www.mydl.com

No, our bandwidth is delivered using our PTP network.

Our equipment is ruggedized for 99.999% reliability to deliver exceptional performance at the most extreme temperatures and under the most difficult weather conditions.

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In hac habitasse platea dictumst. Sed eu lectus malesuada, mattis tellus id, pulvinar ipsum. Ut vehicula iaculis purus a posuere. Aliquam nec tellus dignissim, semper dui vitae, porta velit. Ut at interdum nisl. Sed tempus venenatis arcu, in ornare est placerat congue. Ut placerat felis ac libero imperdiet, nec semper sem congue. Duis volutpat, odio vel euismod venenatis, nisl justo vestibulum dolor, hendrerit convallis dolor leo tincidunt lectus. Proin pellentesque neque at orci pharetra, quis euismod orci pulvinar. Donec eget mattis nulla. Suspendisse egestas viverra ipsum ut blandit. Fusce ut velit nunc. Pellentesque lacinia varius elit, vel luctus justo accumsan nec. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris fringilla consequat mauris, a tristique dolor malesuada eget.

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Plan 1

$4990/Mo

Speed: Up to XX Mbps

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Plan 2

$6990/Mo

Speed: Up to XX Mbps

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Plan 3

$8990/Mo

Speed: Up to XX Mbps

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* Not all services are available in all areas. All plans are based on maximum aggregate speeds. Actual speeds may vary and are not guaranteed.

Check Your Speed

Test how fast your current provider is.

Optional Extras

  • $8.95 per month for services protection
  • $10.00 For Static IP
  • $169.95 Install (no-contract service)

Total Benefits

  • VOIP Compatible
  • Unlimited Use 24x7, Always On service
  • Point to Point Platform
  • Stream music, videos, TV, web-browsing and games
  • Video Conference calling capable
  • Broadband router required customer must purchase separately*

TESTIMONIALS

My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

How it works: The most common fraud arrives by email, claiming to be from your bank, credit card company, or some other service you frequent. It usually asks you to send your account details, and sometimes your PIN, either by return email or through a website. Various tricks are used to lower your guard, such as 'security and maintenance upgrades,' 'investigation of irregularities,' or 'bills/charges due.'

Fraudsters typically scan the Internet for email addresses or generate them at random. They don't need an online service provider's mailing lists. Some may send just a few dozen emails while others send thousands. Even if only a few unsuspecting people bite, it can be worth the effort to break into their accounts.

 

Safety checks to avoid fraud:

  • Check official websites for announcements.
  • Use only secure sites for keying in financial or personal information.
  • Take common sense privacy precautions, such as avoiding unknown emails.
  • Only use your PIN through the official log-in site offered by your provider.
  • inancial transactions at internet cafes and libraries.
  • Act quickly if you think you've been conned. If you get a suspicious email, tell your service provider.
  • Never give details over the phone if you suspect the caller may not be who they say they are, ask for a number to call them back on.

If you have sent any details through an email or website that you're a bit worried about, contact your bank, credit card company or service provider right away!

Our Mapping system displays all our Tower sites which best determines your exact location and connection speeds to the nearest tower site, This allows us quick response times when dealing with new customer installs, Thus an Email delivered with all the options so we can help determine the best link and tower option to optimize your install. A Map is displayed on the web site so that clients can check for new viable internet options without a phone call, Also new customers can interact with the form with very little effort to see if they qualify for DirectLink Services at any area on their property. This mapping checks and verifies line of sight "L.O.S" using GPS technology from any tower site within .5 to 10 miles of the address requested, Easy entry and customer interaction gives prospective clients good indication of what services they have to their home or business and direction and mileage to the tower. Once the form is submitted an email is sent to all Directlink Sales coordinators and a swat team responses are scheduled out with quicker than normal phone call interactions .

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Our Blog

Online Gamer

June 24, 2020

Fiber To the Home

Stop and think how your Internet usage has evolved during the last few years. If you’re like most people, you’re doing -- and expecting -- a lot more of your Internet like increased interactivity, rich media and uploading and downloading pictures and video.

More large files are moving across the cyberspace network these days, and experts expect that trend will only increase. A January 2008 study by the Discovery Institute estimates new technologies will drive Internet traffic up by 50 times its current rate within the next 10 years.

The pressure for better connectivity is one of the main reasons DirectLink is looking at fiber-to-the-home broadband connections as a potential solution for some areas.

Fiber-to-the-home broadband connections, or FTTH broadband connections, refer to fiber optic cable connections for individual residences. Such optics-based systems can deliver a multitude of digital information -- telephone, video, data, et cetera -- more efficiently than traditional copper coaxial cable for about the same price. FTTH premises depend on both active and passive optical networks to function.

FTTH broadband connections already are a reality for more than 1 million consumers in the United States, while more than 6 million in Japan and 10 million worldwide enjoy its benefits, according to Broadband Properties Magazine. Many believe making FTTH technology the standard in connectivity will solve the forecasted Web traffic jam.

We have strategically partnered with Corning Optical Communications to assist in design, construction and implementation of fiber-to-the-home (FTTH). Fiber-to-the-home (FTTH) deployments each present unique challenges – and we can help. Leveraging Corning's 15 years’ experience passing more than 38 million homes, they have set the standard for innovative, field-proven FTTH solutions. With a portfolio of products and engineering support that is designed to address any specific challenges from speed of deployment, labor and cost considerations, performance requirements, future readiness, and more.

DirectLink is already moving forward with this technology in different areas , we are working with current neighborhoods, HOA committees and builders to help facilitate areas with this ultra-high speed technology.  If you are a builder , or part of a group of neighbors interested in DirectLink helping you and your neighborhood get some of the fastest internet available follow this link and fill out our contact form.

Contact Us

Fireworks & Freedom!

Millions of people have served our country to defend our freedom!  Thank You!

Some have even given their lives! Bless You!

Fourth of July is the best way to Celebrate everything that is great about our country and be thankful that we get to live here!

 

4th Fun Facts

  • 150 Million Hot Dogs will be consumed (yikes)

  • the 4th is the top beer-drinking holiday, Cheers!

  • Ben Franklin proposed the Turkey as the national bird

  • Most American Flags are made in China, wtf!

  • John Hancock was the first to sign the Declaration of Independance, henc put your John Hancock here.

  • The First Firework Show took place in Philadelphia in 1777

DirectLink has begun deploying the new 3GhZ CBRS Spectrum across their network. This will mean better speeds and less interference.

What is CBRS?
CBRS stands for Citizens Broadband Radio Service (Not to be confused with the Citizens Band Radio Service or CB Radio). The FCC established this band in 2015 and created a three-tiered approach to sharing the spectrum among federal and non-federal users of the band. CBRS is the 3.5 GHz band, more specifically 3550 to 3700 MHz. Great information on the band can be found directly at the FCC website

Why should anyone care about CBRS?
This is a first-of-its-kind dynamic spectrum sharing model that is widely viewed as an “experiment” of sorts to see whether this method of access to spectrum will allow fair sharing among all potential users of this radio spectrum. The FCC in the United States is at the forefront of using this dynamic sharing method, and many countries around the world are watching closely. If successful, it’s believed that other countries and other spectrum bands will follow a similar model in the future.

Each gaming platform and type of game is a little different. But you’ll generally meet the minimum requirements for online gaming with these internet speeds:

Download speed: 10 Mbps

Upload speed: 1 Mbps

Ping rate: Less than 150 ms

 

Keep in mind that these numbers are for a single player only, and they are minimum requirements. For better online gaming performance, we recommend download speeds closer to 15–25 Mbps per player. (Faster internet speeds will also speed up game downloads and load times).

For multiple players using the same internet connection, multiply the requirement by the number of players who would be online at the same time. For example, if you have three players in your home, you’ll need an internet connection with at least 9 Mbps of download bandwidth. Be sure to check the specific requirements for your gaming system below before making your calculations.

Forging ahead with fast reliable installations. 

Business broadband installation that is quick , fast and efficient with no waiting for copper provisioning , our carrier grade

wireless solution is deployed by our experienced technicians , we can quickly get your home or business online within days not weeks with fast reliable service.

Wi-Fi Calling is a service for smartphones which, just as it sounds, allows you to call over a Wi-Fi network. Wi-Fi calling relies on a technology called SIP/IMS that tunnels your call through the internet, instead of a cell tower. Using DirectLink's network your smart phone can still function at home even when the Cellular Carrier has no signal.

Rest assured that your phone will operate just fine without active service from a carrier, leaving it as a Wifi-only device. ... Great apps like Hangouts will even let you make VoIP calls without any carrier involvement, provided you're able to find good Wifi connection.

Restart the streaming service. Log out and completely close out of the program. Reboot any devices you’re running it on, too. 

Reboot your home network. Sometimes, a quick reboot of the router is all you need to get things back in order. 

Move your Wi-Fi hub and router to an optimal location — somewhere central, open and away from obstruction. 

Kick some devices off the network. If you have other devices or people using your internet, boot them off — politely, of course! — so you can dedicate the bandwidth to your streaming. 

Disable your VPN. When you use a virtual private network, your connection is rerouted along the way, which can cause lag. 

Upgrade your hardware — this could include any combination of your router, Wi-Fi hub, smart TV, streaming device or whatever you use to watch Netflix and Hulu. 

Upgrade your internet connection. You might have too many connected devices.

Look at the streaming provider’s website and see if they have an option to reduce the amount of bandwidth needed to stream.Most providers such as Netflix have an option to do this very simply and without sacrificing quality.

(Ready; Set; On-line; and moving gigabytes (GB) of streaming data)

A few of our latest Tower sites 100% self healing network , DirectLink has been busy building new towers to expand coverage, while also upgrading existing towers to handle higher volume traffic and increasing reliability.

  • Elizabeth
  • Parker
  • Sedalia
  • Castle Rock
  • Kiowa
  • DeerTrail
  • FrankTown
  • Centennial
  • Englewood
  • Denver
  • Lakewood
  • Littleton
  • Strasburg
  • Bennett
  • Aurora
  • ParkMeadows
  • LoneTree
  • Ken Caryl
  • Morrison
  • Peyton

Check out Mapping for your nearest tower location

  • BIG City Internet speeds come to RURAL Areas

unlimited high-speed broadband is not just for big cities anymore, DIRECTLINK now offers the same if not faster solutions in Rural and Citys as do the large cable and fiber providers.

One of the main differences are we are quick to respond and small enough to help you for all your Internet and VoIP needs.

Dont be fooled by the "big" name fiber its sometimes slower than wireless and can have many complications that stem from overloaded oversold networks.

Directlink has provided High speed Internet since 2002 in greater Denver region and is anouncing competitive reliable services for homes and business through out Denver Colorado.

Come ride the High-Speed Directlink multi-gigabye backbone today.

Save Money while staying safe

  • Gas Savings

$1,120 per year or more, and the Time and stress is valued at a much higher amount than the gas savings.

If you have good High Speed Internet at home this allows you to choose to work from home full-time, you immediately eliminate any costs associated with your commute, whether they be from driving to work or taking public transportation. Even if you’re walking or biking to work, you’ll wind up with lower bike maintenance costs and fewer pairs of sneakers to buy.

But in all seriousness, the average U.S. worker commutes 30 miles and 60 minutes round-trip every day, according to the U.S. Census Bureau and the Department of Labor. If the average gallon of gas costs $3.59, according to AAA, and you average 25 MPG, by not commuting to work, you will save $1,120 on gas every year.

  • Car Maintenance

Consumer Reports estimates the median cost of annual car maintenance is $312, which only includes maintenance and repairs. If you factor in lowered insurance costs and slower depreciation from driving your vehicle less, that savings can rise significantly.

It may not seem like much, but every little bit helps when you're potentially taking a decreased salary to work at home.

  • Dry Cleaning & Laundering

SAVINGS: $600 - $1,000 per year

If you’re working from home, you don’t have to worry about maintaining a professional wardrobe which often has to be dry cleaned.

  • Lunches & Coffee

SAVINGS: $832 per year

Eating out on a regular basis is costly.

Let’s assume you’re a fairly thrifty person and you have lunch out with coworkers twice each week at $5 a pop. Throw in a morning coffee twice a week for $3 each, and you’re spending $16 each week, or $832 each year eating out while working in a regular office. Telecommuting makes it much easier to make lunches and coffee at home, which won’t eliminate your food and coffee expenses entirely, but will certainly bring them down.

  • Vacation Time & "Real" Salary

SAVINGS: $5,553 per year

If the average U.S. worker commutes almost 30 minutes each way to work, it adds up to an extra 60 minutes daily that we spend for the purpose of work, but don’t actually get paid for. By saving that 60 minutes every day, the average full-time telecommuter will work 260 fewer hours, or 32.5 fewer eight-hour work days (11 24-hour days) each year. Not having to commute to work equals a LOT more free time throughout the year.

When you take those hours and add them all up, it really makes a difference in terms of salary. If you’re making $50,000 a year but commuting to the office, you’re making $21.37 per hour (because you’re working an eight-hour work day plus a one-hour commute for a total of nine hours daily). If you aren’t commuting, your $50,000 salary becomes $24.04 per hour because your eight-hour work day is really eight hours. Add that up throughout the year, and it’s like you’re making $5,553 more annually.

  • Tax Breaks

SAVINGS: $750 per year

If you work from home, you may be able to claim several home office deductions that office-bound workers can’t touch.

These include deductions for your home office space, property taxes, office decor, and maintenance and business expenses. Even if you’re a full-time employee (and not a freelancer or contractor), you can still claim these deductions and expenses as a telecommuter. Depending on your home office set-up, these deductions can vary widely, but the IRS estimates that the average home office deduction is $3,000 which lowers a typical tax obligation by $750.

  • It All Adds Up

TOTAL SAVINGS FROM WORKING AT HOME: minimum of $4,172 per year

If we go conservative and just tally up the actual, tangible savings of working from home, the average telecommuter can save at least $4,172 each year! This doesn’t even include the cost savings from more vacation time, time overall, lowered stress, and the higher “real” salary mentioned above.

So, the next time you consider the salary difference between an in-office job and a telecommuting job, be sure to take into consideration all the different ways working from home can save you money. Opting for a smaller salary to be able to work from home might be the smarter choice after all.

Mobile Ready
Improve user experience: Directlink now has mobile enabled website designed for smartphones and tablets meaning the user doesn’t need to trawl through a desktop website on their hand held devices. We enabled our sites Mobile readyness to improve users’ levels of satisfaction in their experience with Directlink Billing and Portal needs, we hope this creates another positive experience to surf with Directlink.

Over 1.08 billion smartphones in the world with the majority of the market share being owned by Android or iPhone. In 2011 84% of smartphone users around the world used their mobile phone to browse the internet on a daily basis and this percentage has since increased. More and more businesses Like Directlink are ensuring that they are engaging with their target market via the mobile phone devices. One way to do this is to ensure that Directlink’ website is mobile enabled, meaning it is optimized for smartphones and tablets to display. It is important that we embrace this new technology otherwise you could lose out on potential promotions and website mobility while on the go.

The Federal Communications Commission regulates interstate and international communications by radio, television, wire, satellite and cable in all 50 states, the District of Columbia and U.S. territories. An independent U.S. government agency overseen by Congress, the commission is the United States' primary authority for communications law, regulation and technological innovation. In its work facing economic opportunities and challenges associated with rapidly evolving advances in global communications, the agency capitalizes on its competencies in:

  • Promoting competition, innovation and investment in broadband services and facilities
  • Supporting the nation's economy by ensuring an appropriate competitive framework for the unfolding of the communications revolution
  • Encouraging the highest and best use of spectrum domestically and internationally
  • Revising media regulations so that new technologies flourish alongside diversity and localism
  • Providing leadership in strengthening the defense of the nation's communications infrastructure
Dogs of DirectLink

Pets, Family and Community

There is a growing global trend to consider pets as part of the family. In fact, millions of people around the world love their pets, enjoying their companionship, going for walks, playing and even talking to them. And there is evidence suggesting that attachment to pets is good for human health and even helps build community. Thinking of pets as family members can actually make the chores associated with pet care less stressful than they are for those who consider pets as property. Spending more time caring for a pet increases attachment to that animal which in turn can reduce stress.

We here at DirectLink love our pets, we want to help support our community and share some of our 4 legged friends with everyone, we also recognize that there are many animals in need of loving homes so if you or anyone you may know is interested in a new pet please take a look at https://2babrescue.com/ a 100% local rescue doing everything they can to help those animals in need, if you are not looking for a new pet they are always in need of donations,  you can view the donation page by clicking the link below, there are many items the rescue is always in need of such as , dog toys, potty pads and many other things even if they are used, every little bit helps an animal in need.

 

Reno

Head of Security

I am a Golden/Shepherd, so I'm crazy fast and Smart!

In my free time I enjoy chasing tennis balls, freesbies, pine cones, rabbits, birds basically anything I can.

I speek two languages, and have a bark that will send you through the roof when I sneek up on you.

I love riding in my mom's truck, belly rubs and hanging out in the DirectLink Office.

I'm living the life in Colorado!

Joanna AKA JoJo

Head of Barking development

I am a rescued Doberman Rottweiler mix who can never get enough yard time and the outdoors.

I do however enjoy the sound of my own voice a bit too much!

I will bark at the slightest breeze, leaf, shadow, noise, well you get the picture.

I love my indoor time and naps as much as my outdoor time.

I feel very lucky to be adopted into the DirectLink family!

Aspen

Grounds Care Taker

In memory of Aspen,

Sweet and loving, nothing but a happy fur shedding girl.

Aspen was a part of our family for 10 years until we lost her this June.

Hobbies: laying in the sun, trying to keep up with Reno.

Talents: Could hold two tennis balls in her mouth at once.

Qualites: Always happy, loved to just be at our side

We will alway miss her!

Riley

Slime Boss

I'm a Cane Corso I'm big and imtimidating.

If my owner likes you,  the worst I will do is drool all over you.

Napping is my favorite sport.

River

Department of Scraps Disposal

What can I say I'm a Mutt

Hyperactive, running machine.

I will lick the floors clean no matter the material!

Hesna

Bunny and squirrel detraction squad leader

I’m an Anatolian Shepherd.  My two-legged parents rescued me at 6 months old.

I enjoy romps in freshly fallen snow and chasing bunnies and squirrels out of my yard.

I’m super sweet, but terrified of children and well, most adults.

Mom says my sister is Potato, but we don’t look alike, so I’m not sure she’s really my sister.

Potato

Lead Snuggle Tech

I’m a Pitbull.  My two-legged parents rescued me at about 3-1/2 years old.

I love snuggling with my daddy, sleeping, eating my noms, and chasing bunnies and squirrels.

I’ve never met a stranger I didn't like and will happily accept scratches from anyone.

Mom says people are scared of me just because of my “breed” but that’s just silliness.

Willow

Princess in Training

My name is willow and people call me spoiled I don't know why

I am happiest when my mom carries me around

I am obsessed with a neighbor dog I have yet to meet in person

I know i look like a dog but I am actually a person I think

Emmy

Experienced Nap Engineer

I love my naps and sleeping since I am a little older

I always protect my sisters and family from strangers

I am the best lapdog that is my favorite place

I love to sun bathe whenever i can

I will never turn down a good belly rub

Moana

Lead Excavation expert

I love to dig, anytime, anywhere!

I was mostly raised by cats so I’m a bit socially awkward

Wind me up and watch me go, and go, and go, and go

just know that I don’t have an off switch

Piper

Meal Time Supervisor

I make sure everyone knows when it's time to eat every day, even though the meal time never changes.

Main duties include watching my stuffed animals and keeping the cats in line.

I'm always watching, but ready to get involved if I have to.

My favorite things are playing in the snow and swimming, oh and treats... I love treats!

Documents

5 GHz PMP 450m Fixed Wireless Access Point with cnMedusa™ Technology

The PMP 450m Access Point is most scalable, highest capacity, and most spectrally efficient AP in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes massive Multi-User MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers ground-breaking spectral efficiency and outstanding performance in high interference environments.

DirectLink has an A+ rating by the BBB, integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to our track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

Network Status

Direct Link Status: All services are online, if you are having service issues please call and verify there are no listed outages 720-851-1111 option 2 , if no outages are listed you can email support@mydl.com or choose option 3 and get assistance over the phone.

With Directlink's high-speed Internet service, you'll be downloading music, pictures, and videos in seconds instead of hours.
You'll also have access to a whole new world of streaming content from Hulu, Amazon Prime, AppleTV and NetFlix using
Directlink's High-speed Internet services.

    Features

  •     Always on broadband access
  •     Secure and safe Internet connection.
  •     Attach multiple PCs for no additional charge.
  •     Great connection for Internet gaming and voice/video chats.
  •     Free e-mail boxes with SPAM filtering and Virus protection.
  •     No phone or cable TV line required.

My Account

My Account

Pay my Bill

Check Data Use

Update Payment information

Login

Email Portal

Check Email

Set up Spam filters

Add Contacts

Login

VoIP Portal

Check voice Mail

Setup Contacts

Set Call Features

Login
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One of our associates will get back to you soon.

Note: Broadband Services is ONLY offered in Colorado. If you live outside of the state, we can not offer these services to you at this time. However, VOIP services we do offer worldwide.

Privacy Policy

DirectLink, LLC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the DirectLink, LLC Web site and governs data collection and usage. By using the DirectLink, LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

DirectLink, LLC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. DirectLink, LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by DirectLink, LLC. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by DirectLink, LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DirectLink, LLC Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through DirectLink, LLC public message boards, this information may be collected and used by others. Note: DirectLink, LLC does not read any of your private online communications.

DirectLink, LLC encourages you to review the privacy statements of Web sites you choose to link to from DirectLink, LLC so that you can understand how those Web sites collect, use and share your information. DirectLink, LLC is not responsible for the privacy statements or other content on Web sites outside of the DirectLink, LLC and DirectLink, LLC family of Web sites.

Terms of Use

TERMS & CONDITIONS: DirectLink Inc. hereinafter “DirectLink” This is an acceptable Use Policy between DirectLink and you the customer/subscriber or user hereinafter “Customer” DirectLink’s Internet Service, E-mail, VoIP Service, or other internet related services.  This agreement is between DirectLink and the Customer and is incorporated by reference into DirectLink terms and conditions for the services. See https//www.mydl.com/forms. All Customers of DirectLink and anyone who uses or accesses DirectLink Service, must comply with and shall be bound by the terms of this document. Customers access to DirectLink service is conditioned by legal and appropriate use of our service. Your use and any activities conducted online through DirectLink supplied service shall not violate any applicable law or regulation or rules of DirectLink’s Service. DirectLink reserves the right to change, modify or revise this document at any time. Such Changes will be affecting all Customers 30 days after posting. Terms & Conditions will be assessible to all Customers/Subscribers to View, Print or Download at https:/www.mydl.com/forms. Your Continued use of DirectLink’s service constitutes your acceptance to all terms & Conditions. It is your responsibility to check the DirectLink website for any updates.

DirectLink reserves the right to refuse service to anyone for any or for no reason. DirectLink reserves the right to cancel any service to any Customer at any time if it feels necessary to protect its network and network security.

Uptimes are not guaranteed. At all times DirectLink does its best to keep the network up 100% Customers understands that due to acts of God, Inclimate weather or equipment failure there may be times when the network goes down.

This agreement shall be in effect for the term listed on page one of the Service Contract.

DirectLink reserves the right to immediately terminate or restrict your account or your use of the Services at any time, without notice or liability, if DirectLink determines or reasonably believes in its sole discretion that you have breached these Terms, violated any law, rule, or regulation, engaged in other inappropriate conduct, or for any other business reason. Of course, we would prefer to avoid such termination; we may use technical measures to block or restrict your prohibited access to or use of the Services, and you agree not to circumvent, avoid, or bypass such restrictions. We also reserve the right to take appropriate legal action against you, and you acknowledge that you will have caused substantial harm to DirectLink and that the amount of such harm would be extremely difficult to measure.

BILLING/PAYMENT SCHEDULE: Service charges are due and payable monthly in advance. Failure to pay proceeding monthly service charges by the due date shall give DirectLink the right, without liability, to temporarily disconnect Wireless Internet Service, VoIP Service and E-mail Service. Restoration of service will require payment of all unpaid balance and a reconnection fee of $50.00 may be applied. If service is not reconnected in (7) calendar days service will be permanently disconnected. To restore service payment in full and pre-payment of one month may apply. If DirectLink must retrieve the equipment a $50.00 fee will be billed for labor of the retrieval.

A Late fee of 1.5% will be applied to all accounts that are past due.

Invoices are rendered monthly on the 20th you will receive an E-statement each month. If you want to receive a paper statement via the US Mail, there will be an additional charge for this service. The fee for paper invoices may change at any time without notice. Payments are due on the 10th of each month. Customer agrees to pay any overage charges if applicable.

Unreturned Equipment fees, early termination fees, upgrade fees, insufficient funds fees, late fees, and reconnection fees if applicable.

Any DirectLink equipment that is unrecoverable/Unreturned/Destroyed will be billed to the customers account at the going rate of the replacement fee for any and all unrecoverable equipment. The customer consents to be billed for any unrecoverable equipment.

ETF-Early Termination Fee: Unless stated in Customer’s Service Agreement the following terms apply to  any “Service Term” Service Agreement are required to be paid as follows: a) all outstanding nonrecurring fees plus 100%  of the Installation fees that were waived at the time of installation.

It is the Customers responsibility to report billing errors within 30 days from receipt of the bill so that service levels and all payments can be verified. Charges for service include license of DirectLink and other equipment that may be necessary to be installed at the Customer’s premises to permit connection of a single computer to the service. Connection of additional computers to the equipment may require additional charges or equipment.
For Customers that receive other services from DirectLink, all accounts for all services must remain in good standing to continue to receive any one service.

Customer agrees to pay all charges associated with the Terms of Services provided by DirectLink including installation and service, Service Calls, Monthly Service Fees, equipment charges. Applicable federal, state, local taxes and fees. The customer hereby acknowledges that certain governmental taxes and fees may be charged by DirectLink for the services provided to the customer. Fees may change without notice.

INSTALLATION: Customer/Subscriber Authorizes DirectLink’s employees/agents or representatives to enter premises, to use ladders, full access structure in order to install service. DirectLink Installers will not be held responsible for moving any furniture or valuables. DirectLink Installer will not move install or alter any electrical outlets. Directlink will use existing cables or equipment. *If prewiring is used all equipment warranties are null and void.

I agree to installation/placement of DirectLInk equipment after consultation with the DirectLink Representative. By Signing page one of service agreement I agree to the placement of installation.      

AN ADULT 18 years of age or older MUST BE PRESENT ON THE PREMISES DURING THE ENTIRE INSTALLATION.

Payment is due on or before installation date plus one-month service charge.

In the event the Customer/Subscriber is not the owner of the premises in/on which the equipment is installed, the Customer warrants to DirectLink that the owner consents to the DirectLInk performing the installation and/or maintenance contemplated by this agreement. If the tenant vacates the property DirectLink has unrestricted right to access the property to retrieve the equipment that is the property of DirectLink.

 

INSTALLATION AND RIGHT OF ENTRY: DirectLink’s residential installation includes up to three hours of labor and up to 75’ feet of cable.  DirectLink equipment will require mounting of hardware including penetration of the rooftop or structure in order to receive service. DirectLink will not be liable for any alterations to the premises that result from the installation or removal of the equipment including but not limited to holes in walls, cable wiring or antenna mounting brackets. Customer agrees to hold harmless from any liability resulting from any type of damage as a result of equipment mounting.

Any repair or replacement of equipment and or correction of an installation problem will be the customer responsibility. If DirectLink damages the premises during the services installation or during maintenance DirectLink will compensate the owner of the Premises for reasonable actual and demonstrated costs of necessary repair not to exceed $250.00

EQUIPMENT: The Equipment provided by DirectLink is and shall remain the sole property of DirectLink. If DirectLink’s equipment becomes unrecoverable for any reason, then the customer will be charged accordingly for the equipment. DirectLink’s authorized agents may relocate or remove all equipment at any time for any reason. Unless purchased by the customer. Customer/Subscriber agrees not to attempt to make repairs or otherwise alter or disturb or tamper with the wireless transceiver box or other equipment. Only DirectLink, or its authorized representatives, are permitted to maintain and repair transceiver box or other equipment.

Damage to DirectLink Equipment due to weather, Lightning, Home Repair, Construction, pets/animals, fire or mistreatment or negligence by the customer or any other person and the equipment that requires repair or service. Customer shall be required to pay charges for such repair or service performed by DirectLink or its authorized representatives. Unless Customer has chosen to sign up for The DirectLink Protection Plan. DirectLink is not liable for any Customer owned devices, router or other equipment. 

Any Damage caused to the structure and DirectLink equipment by act of nature such as high winds, Hail, Lightning are the responsibility of the property owner. DirectLink is not responsible for any structural damage done by any acts of Nature/God or Terrorism.

RESPONSIBILITY: DirectLink has the right to Terminate service if

Customer does not keep account paid and current

Customer engages in sending unsolicited mass, commercial/spam email

Customer engages in any illegal activity by using the service provided by DirectLink

Customer engages in harassment, bullying, libel, defamation or other bad behavior

Customer exceeds bandwidth limitation

Customer is not satisfied with services within the first 30 days of service Installation charges are not refundable

Customer no longer has acceptable signal or Line of sight

The terms of this signed Service Agreement are set on page one.  At the end of the service agreement term the service will renew for successive one-month periods. Although the original service term has expired all terms and conditions are still in force by using DirectLink service. All Terms are subject to change without notice.

The Customer is responsible for all of Customer’s account in all circumstances under any username or password used on that account. It is the sole responsibility of the Customer to protect the confidentiality of Customer’s passwords/usernames etc.

If at any point in time DirectLink discovers that the Customer is “sharing” their network connection, without the express permission of DirectLink, then Customer will be subject to a $10,000.00 fine plus any legal fees.

The Customer expressly agrees that the use of the service is at the sole risk of the Customer. Customer’s choice to view or access any content or materials using DirectLink commerce and or its equipment is made at the sole discretion of the Customer. Customer agrees to defend, indemnify and hold harmless “DirectLink “, and its employees and/or agents, from and against all claims and expenses, including attorney’s fees, either arising out of the Customer’s use of the service or the use of Customer account.

 

TRANSFER OF ACCOUNT FROM ONE CUSTOMER TO ANOTHER IS PROHIBITED. All accounts must be closed and re-opened for issuance of a new account number and current customer information. If selling your home, the new owner may take over, but a new account and service agreement must be recorded.

 

 

SERVICE: DirectLink continually strives to be a premier Wireless Internet Service Provider in the Central Colorado Area. As part of this commitment, our Network Operations Center (NOC) is proactively monitored for performance on our network backbone to ensure DirectLink has adequate backbone bandwidth to accommodate high-speed service for our entire subscriber base. DirectLink takes pride in our service and product and will do everything possible to proactively monitor, evaluate and control the factors within our direct control. In addition, we continually evaluate new technologies to ensure we upgrade or network in order to deliver solid internet service for our subscribers.

DirectLink’s advertised internet connection speeds are for best case scenario guidelines purposes only. DirectLink makes no guarantee as to the internet connection speed and cannot warrant any specification for internet connectivity. Wireless Internet DirectLink’s service is provided on an “as is” and “as available” basis with a limited warranty that will use reasonable efforts to render services pursuant to this agreement in a timely and professional manner. DirectLink does not warrant and is not responsible for the loss of any data resulting from delays, service interruption, poor transmission quality, slow transmission speeds, computer damage “viruses” damage caused by other users. If you are dissatisfied with the quality of service your sole remedy is to discontinue using the service on a going forward basis. Subscribers may cancel the service within the first 30 days without incurring any additional fees. Installation fees are non-refundable. Service fees for first 30 days may be re-fundable. This is a limited warranty and is the only warranty made by DirectLink. If any modifications are made to the equipment or services by the user during the warranty period, if the services or products are subject to abuse, accident, improper use, or if user breaches the terms of this agreement, then this warranty shall immediately be terminated.

DirectLink shall not have any responsibility for maintenance or repair of the customer’s computer or any devices and equipment installed by DirectLink. Customer acknowledges that DirectLink shall not be liable for Customer’s computer, other hardware, software or data, directly or indirectly related to this service. Ethernet adapters provided by DirectLink at the point of installation are subject to the manufacturer’s warranty and become the property of the Customer only after 30 day of service and upon full payment for installation and the first month of service.

 

REPAIRS: DirectLink will provide a limited parts and labor warranty for the Equipment and Installation supplied for the initial installation and term of the Service Agreement. The warranty excludes any damage resulting from abuse or negligence acts of god or severe weather. All equipment supplied at time of install including Power Pack, Grounding Block are a one-time supply basis. Such equipment needing replacing due to age, electrical surges, damage or misuse will be billed to customer at the current rate. Any labor needed for repairs and travel time will be billed to customer.  

SERVICE CALLS: If DirectLink technicians are dispatched to a subscriber’s site a minimum service fee of $85.00 will be charged for diagnosing the issue, additional fees may apply for parts and equipment. Weekend, after hours and holiday rates may differ from normal business hours.

DirectLink does not warrant the Performance of subscriber computer and or router and any other personal devices. Type of connection to DirectLink broadband equipment i.e. WI-FI Congestion of web sites and services on the internet, websites or services limiting speeds on the internet performance outside the DirectLink network.

It is the Customer’s responsibility to use their network and equipment through appropriate and responsible means. DirectLink assumes no responsibility whatsoever for any viruses, online scams, identity theft, spam, spyware, adware phishing or other harmful entities. Be aware! do not give your personnel information out to anyone online.

Customer understands, acknowledges and agrees the DirectLink may use various methods and techniques to provide efficient and reasonably manage its network. DirectLink may use traffic management technology to allocate bandwidth across all its networks.

SERVICE TERMINATION: Subscriber may cancel the service in the first 30 day without incurring an additional fee or penalty. Installation fees and first month service fees will not be refunded. The subscriber is responsible for all charges incurred before notifying DirectLink. DirectLink must be notified in writing either by US Post to PO Box 819 Parker CO 80134 or by email to billing@mydl.com. Within the first 30-day period. On the 31st day the Service Agreement will be considered in full force. Residential service with a One- or Two-Year Service Agreement a) If customer does not fulfill the full terms of the One- or Two-year agreement all installation fee will be due immediately. B) any unpaid balance remaining on customers account must be paid in full before customers end of billing cycle. C) DirectLink does pro-rate refunds or credits for partial-monthly periods remaining after the terminations date.

STATIC IP ADDRESS: Directlink can supply/assign customer with Static IP address for additional fees. DirectLink IP Address are only offered to DirectLink customer if service is terminated IP Addresses will be removed. If account is not current and service is disabled for non-payment the IP address may be lost. DirectLink’s IP addresses are the exclusive property of DirectLink and are not portable. DirectLInk may change an IP Address at any time without notice or liability if necessary. DirectLink will make all efforts to notify the customer to avoid any disruption of service. Subscriber is solely responsible for transitioning its network to a new IP address space if they cancel or are terminated their DirectLink Service Account.

STREAMING & CONTENT QUALITY: DirectLink will support TV over the internet and similar streaming services but does not guarantee quality of any content. Any number of factors can affect IPTV and streams in general. Quality of content, including resolution, may be affected by the format of the content, your location, internet usage, the number of devices simultaneously connection to the same network. The content you have selected, and the configuration of the device you are using. As a result, DirectLink is unable to make any warranties about the content in these respects.

PRIVACY: DirectLink gathers information about Internet usage such as session lengths, bit rates, bandwidth usage only is relation to their use our internet service. DirectLink will not use or disclose personal identifiable information regarding Internet usage unless compelled by a court order or subpoena. Customer consents to this disclosure to protect the rights of DirectLink. DirectLink does not engage or allow third parties access to any customer information or allow third party tracking for advertising purposes. DirectLink will not sell or disclose personal information to anyone for promotional purposes. DirectLink cannot warrant or guarantee the security of any information you transmit. No data transmission over the internet can be guaranteed to be 100% secure and may be subject to interception by unauthorized third parties. DirectLink takes measures to reduce the risk that unauthorized third parties will be able to intercept the information customers send and receives. DirectLink recommends that you use extreme caution when sending any personal information over the internet and us encryption technology whenever possible such as websites using “https” designation in the sites address and show a padlock icon in the browser window.

DirectLink collects and stores personal information such as name, email, phone, address, billing address and billing information such as credit card/ACH account numbers. All billing accounts are encrypted upon entry into the billing system use by DirectLink for the protection of the customer privacy and security.

Customer information may be used by DirectLink’s after hours call center, payment processing/merchant centers, billing sent by US Post, invoicing, accounting and secure online payment/customer portal.

USE POLICY: All Internet Access provided by DirectLink to the customer is to be used for the sole purpose of Internet Access Only. We reserve the right to monitor the connection with prudence and cancel or terminate the connection if we reasonably believe that the customer is using the connection for other purposes, other than Internet access, without our express permission and understanding. Customer is still liable for the remainder of the contract if they are terminated in the manner. The customer does have the option, however, to upgrade their account if available to our Premium or Dedicated Point-to-Point commercial services at additional costs if customer needs more options with their data connection.

 

DirectLink customers are not allowed to use the Internet Service in a way that will result in excessive consumption or utilization of the system or network resources and bandwidth in a way that may weaken network performance as determined by DirectLink. Any action causing high bandwidth usage as determined by DirectLink may result in termination of service. The customer may be held liable for the excessive usage and agrees to pay for any extra usage of bandwidth. Any usage causing excessive bandwidth  such a using our service to host a web server site which attracts excessive traffic to your location, continuously uploading or downloading streaming video or audio use, net hosting or continuous FTP Up/Down loading, Bit Torrent or any other activity causing an unusual amount of data usage as determined by DirectLink will NO BE TOLERATED your service may be terminated.

 

You are not allowed to use DirectLink services to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right or any party.

You are not allowed to use DirectLink’s Email Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, fax blasting, or other activity that invade another person’s privacy (collectively, “Spam”). Participation in any such activity is grounds for service suspension or termination.

 

Any and all software activities involving Viruses, Worms, Trojan Horses, Cancelbots, Ransomware, corrupted files, or other code that manifests contaminating or destructive properties are strictly prohibited and will result in immediate termination of service. Also resulting in termination of service are activities that advance any type of financial scam such as “pyramid schemes”, “Ponzi schemes”, or “chain letters”. You are not allowed to use DirectLink  to advertise, solicit, store, post, transmit, disseminate, or otherwise make available material or information that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, hateful, obscene, indecent, or otherwise objectionable or which encourages or participates in conduct that would constitute a criminal offense, gives rise to a civil liability, or otherwise violates any local, state, national, or international law, order, rule, or regulation. DirectLink will notify and fully cooperate with law enforcement if it becomes aware of any such use in any connection with child pornography or the solicitation of sex with minors.

 

DirectLink customers, are not allowed to use our service to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right of any party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, or the unauthorized transmittal of copyrighted software. Any actions violating the Digital Millennium Copyright Act of 1998 (DMCA) law will be issued a cease and desist order and if you, the customer continue to violate such, and DirectLink receives a second DCMA Infringement order, we will reserve our right and terminate your service. You may also be subject to a fine.

 

E-mail: Any email addresses supplied by or hosted by DirectLink may only be used by the DirectLink Customer during their valid term of service. DirectLink reserves the right to change or terminate any email address or email account for any reason without notice to the customer. DirectLink E-mail accounts may be kept active after termination of service by customer for a monthly fee the account must be kept current and set up on auto pay only. DirectLInk is not responsible for the customers email storage, email backup or loss of any email. DirectLink assumes no responsibility for the loss of any email. Any email accounts supplied by DirectLink that are not used for a period of 6 months or more may be deleted without notice to customer. DirectLink supplies customers with an email portal the customers username and password are the responsibility of the customer.

You are not allowed to use DirectLink’s Email Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, fax blasting, or other activity that invade another person’s privacy (collectively, “Spam”). Participation in any such activity is grounds for service suspension or termination.

If DirectLink determines your E-mail address is being used to spam or otherwise send damaging mail we will terminate the E-mail address immediately.

VoIP: Voice over Internet Protocol: DirectLink VoIP Service is not guaranteed at any level of voice quality VoIP is a best effort voice service transmitted over the internet. VoIP is intended to be used as a secondary voice service.

VoIP Service with DirectLink will require a VoIP Router that must be purchased from DirectLink. DirectLink does not warrantee the router and will not be held liable for the replacement of the VoIP Router should is become necessary.

VoIP numbers are assigned randomly unless you choose to Port an existing number from another service provider. Once the LNP has been filed and the number has been released DirectLink will activate the number on our VoIP system. If the customer cancels service or is suspended for non-payment DirectLink will not be held liable for holding the existing number or porting the number. The customer is responsibility to port the number in order to retain it. There is a fee that will be charged one time only for porting a number from the previous service provider.

Emergency 911 E-911 service is part of DirectLink’s VoIP Service. Because VoIP service is internet-based phone service the customer is responsible for providing correct address information when using the E911 service. The customer is also responsible for verifying the accuracy and availability of such service. DirectLink is not and will not be held liable for error in address provision, and will not be held liable for damages of any sort if an incorrect address is provided to emergency services or in the case of any telephone/VoIP or power outages at the time of an emergency.

Reverse E911 is not provided by DirectLink. DirectLink will not be held liable for any cases in which a customer wishes to use this service.

Phone number portability is not guaranteed with DirectLink’s VoIP Service. DirectLink is not responsible for lost phone numbers or problems with routing calls to ported numbers.

DirectLink VoIP 911 and E911 phones provided by other VoIP Services May Not Operate During a Power Outages. You understand and acknowledge that the VoIP 911 and E-911 Service will not function in the event of a power failure or disruption of service. Should there be an interruption in the power, the VoIP Services including the VoIP 911 and E-911 Service will not function until power is restored or the cause of disruption of service has been correction and your equipment may need to be reset. (See forms 911 and E-911 Disclosure Notice for full Details.)

All DirectLink VoIP customers are required to sign an E-911 Disclosure for their service. DirectLink will not be held liable for the failure of the E911 service it is the customers responsibility to understand the limitations of VoIP Service and E-911 Service.

SLA- Systems Level Agreement an SLA will apply to a business class subscriber only if indicated on the signed service agreement.

Terms of the SLA provision

NETWORK AVAILABILITY - DirectLink’s target for Network Availability is 99.9% for any given month. Network Availability will be determined as an average of actual circuit availability as a percent of total potential circuit availability measured on a monthly basis.

LATENCY – DirectLink’s target for Latency is 50ms or less for one-way network transit delay for a standard 64-byte ping from the customers equipment

PACKET DELIVERY - DirectLink’s target for Packet Delivery is 99.9% for any given month. Packet Delivery will be determined as an average of actual packet delivery as a percentage of total packets.

Credit will not be issued for:

 

1) Network downtime that is not reported by Customer or requests for credit not made by Customer within 5 business days of the event.

2) Service outages or performance issues not documented by a DirectLink Trouble Tickets.

3) DirectLink’s network maintenance/upgrades performed during the standard maintenance window (12:01am to 5:00am MST)

4) DirectLink’s Tower Maintenance/Upgrades during the standard daylight hours of 8:00am to 5:00pm MST.

5) DirectLink emergency maintenance.

6) Failure of customers equipment.

7) Carrier outages affecting an entire area or region.

8) Unauthorized acts, use of service, or omissions by the customer that affects DirectLink’s ability to provide service, by the customer or a user of the service authorized by the customer.

9) Any interruption of service due to a violation of DirectLink’s standard terms and conditions or acceptable use policies.

10) Any reasons of Force Majeure such as natural disasters, Severe Weather or Acts of God.

11) Any outage caused by events beyond DirectLink’s reasonable control.

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Speed Test

Check your connection speed here

Please be aware that many factors may affect the speed results.

Type of Router and Quality of WiFi
Depending on the type and age of your router this is the number one cause for degraded or incorrect speeds, DirectLink supports
a limited number of routers, choosing an unsupported brand may result in performance issues.

Concurrent Internet activity on your connection
If you have other applications, users, smart phones etc. consuming bandwidth this will affect the results.

The use of proxy servers and or VPN
If you are using, say, your corporate network at your place of work, there is a big chance that you are behind a proxy server. This, with NAT (network address translation), can affect the speed test results, because there are some special checks and additional activity at the proxy server.

Simultaneous tests being run on the same server
Obviously, the more there are speed tests being done on one server, the more jammed the connection to it is. As a result, test results will be affected.

PC Hardware and operating system
This can greatly affect results on a speed test. How old your PC is, what version of Operating system it runs,  how much memory it has, what type of browser you are using etc.

Employment

Currently there are no open jobs. We are however always accepting applications for the below position.

 

Directlink Field Technician / Installer duties and Requirements

Send us your Resume here 

MINIMUM QUALIFICATIONS: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and job placement/or geographic location.

Required Job Duties:

• Must provide proof of US Citizenship.

• Must have current Drivers License and relatively clean MVR. No DUI or Reckless.

• Pre-employment drug screen, and back ground check may be performed.

• Must possess a High School diploma or equivalent:

• Responsible for on-site safety of self and others at all times.

• Installs and pulls copper cabling as per specifications. Includes both horizontal and riser distribution cabling systems for indoor and outdoor requirements.

• All paper work is turned in Daily on time and filled out completely

• Time and Expense report entry is accurate, and timely.

• Terminates installed cabling systems. Requires a thorough understanding of EIA/TIA standards for data cabling (Cat5, etc.), as well standards for cabling installation practices of outdoor placement.

• Tests installed cabling systems. Requires experience with various types of test equipment.

• Daily communications with Project Manager on delays, requirements and general status of jobs.

• Takes responsibility for accuracy and completeness of each job.

• Takes responsibility to ensure that all work is performed to Company standards and quality installation techniques.

• Must be able to work after 5pm and weekends when required. (This is not an 8-5 job) Most Install Jobs start at 9am so it's rare that you will get off prior to 4 or 5pm.

• Must be able climb ladders, lift 50lbs regularly, and work on your feet for long periods of time.

• Must provide warm clothing for harsh weather conditions, occasional extreme temperatures may occur and needed attire is a necessity

Required Knowledge:

• 2+ years working in voice and data cabling on a daily basis

• Knows Telco color code, Cat5 a must

• Proper hand and power tools are part of the contractor’s responsibility

• Ability to troubleshoot data circuits

• Basic computer skills

Required Skills/Abilities:

• Ability to solve practical problems and carry out responsibilities under general supervision

• Ability to finish projects or note when incomplete

• Ability to organize workload for effective implementation

• Strong customer communication skills a must

• Ability to function as an effective team member

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for occasional reaching, climbing and lifting of objects, and operating power tools and office equipment.

• Work is generally performed on a construction site, including new tenant improvement, and remodel work. Work may also be performed in an existing, occupied office or retail environment, and residential home environments.

DirectLink's Story

How It All Started

Originally as a resident of Elbert County, Colorado there were not many options for internet service and I wanted to do something about it. I'd been an entrepreneur for years, having owned my own business since I was 21. So in the summer of 2002, I decided to start up a wireless internet company and founded DirectLink.
 
I thought I could fill a need for High-Speed Internet in the rural neighborhoods. We started with one tower and a handful of customers. In 2002 High-Speed was considered good if you could get 1 mg down.
 
Since then things have really changed!
 
Now eighteen years later we are still growing and building out our infrastructure. We have a great crew that works for DirectLink, each and every one of our employees has had a hand in building the business to where we are today.
 
DirectLink now serves thousands of customers and service areas covering thousands of square miles in Colorado. Counties like Douglas, Elbert, Arapahoe and Jefferson, to name a few.
 
Now we serve not only the rural areas, but also metropolitan neighborhoods. Our customers range from small households to big businesses. We have become a dynamic company with a great reputation for taking care of our customers. Taking pride in what we do and what we have accomplished keeps us striving to perform and deliver a service that we can always be proud of.
 
We are proud to be a local family owned business, and to be working and living in the community we serve.
 
– Jim Carey, founder

Every Story has a beginning

Our Story

Founded in 2002, DirectLink is one of the leading fixed wireless broadband providers in Colorado. Using proven wireless technology, our network provides reliable service to thousands of customers throughout Central and southern Colorado. DirectLink offers reliable fast broadband Internet to Residential, Enterprise and Small-to-Medium Businesses industries in the several populated Denver counties, like Douglas, Elbert, Arapahoe, and Jefferson County to name a few.

We ensure the highest levels of customer responsiveness and service quality, a trait which has earned us long-standing relationships with our customers. Our infrastructure doesn’t rely on phone or cable service, making us more reliable, responsive and accountable than companies providing DSL, cable, DS3 and Fiber Internet solutions.

We provide customers with fast and reliable broadband connections, quick and easy installations and superior customer care with our broadband Internet services.

We also offer carrier grade VoIP solutions for Residential and Business that allow them the option to scale and grow their services effectively into the 21st century, We also provide solutions to provide customers with value-added services and support, enabling them to focus on their business instead of their network.

Helpful Guides

Helpful Guides


My Internet appears to be down what do i do?

  1. Restart Your Computer

Yes, I know. Restarting your computer seems like a ridiculous thing to do, but trust us, restarting your computer fixes a lot of minor issues that you might be having. When you restart your computer, all those processes that were running in the background are finally shut down. That includes internet browsers, apps, and other programs that you use daily. Having a clean slate can speed up your computer, and it might also fix a faulty internet connection.

  1. Restart your Router

Don’t do a hard reset. Just unplug the power from the wall  for 60 seconds and plug it back in. Restarting your router follows the same reasoning as restarting your computer. It might not be very explainable, but it works, so give it a go before sounding the alarm.

  1. Isolate the Problem

Is it everyone in the house/office that cannot get connected or just you? Are some people connected via an ethernet cord and others using wireless? If you find a connection between individuals encountering an issue, it will give you an indication of what the problem could be. For example, if only wireless users are not connected, then it probably has something to do with your wireless portion of your router, not the internet. Completing these checks is helpful information to have handy if you need to call support.

  1. Did Something Change?

If we show that everything looks good on our end, then think if something has changed at your home/office. Did you move anything around? Sometimes it could be as easy as a loose cord or cable that needs to be plugged back in. If you are at your wit’s end, we can then schedule a service call to send a technician to help resolve the issue.

  1. If All Else fails Contact Us

By contacting DirectLink, you’ll quickly be able to tell if we are having scheduled or unscheduled problem in your area. We all know things happen, and this might be one of those cases. Give us a call 720-851-1111 to see if there are problems in your area and we can tell you when we estimate service to be restored. You can also select option #2 and listen to our network status message which we update in the event of known outages or issues with the network.

 


My Internet Appears to be Slow?

If you think your connection is slower than usual the best way to verify this is to bypass your router. By doing this you instantly rule out any wifi issue, useage issue, unkown devices updating and possible background downloads or streams you may be unaware of. Below is the process that will work for a windows laptop and or Desktop.

First you need to take the ethernet cable out of the internet port of your router and plug it directly into your laptop/desktop then follow the below steps

    Press the “Windows key” and click settings then control panel

    Select Network and Internet then network and sharing center

    Click Set up a new connection or network

    Select Connect to the Internet

    Select Broadband (PPPoE)

    In the Username field enter your DirectLink username

    In the Password field enter your DirectLink Password

    Click Connect

Once you have connected you can then go to http://mydl.com/speed-test/ and verify the speed is working correctly. If this result looks normal then you can start trying to narrow down what device or user is consuming your connection up.

What can i do about SPAM?

Report it to the Federal Trade Commission. Send a copy of unwanted or deceptive messages to uce@ftc.gov. The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email.


Let the FTC know if a "remove me" request is not honored. If you want to complain about a removal link that doesn't work or not being able to unsubscribe from a list, you can fill out the FTC's online complaint form at http://www.ftc.gov. Your complaint will be added to the FTC's Consumer Sentinel database and made available to hundreds of law enforcement and consumer protection agencies.


Whenever you complain about spam, it's important to include the full email header. The information in the header makes it possible for consumer protection agencies to follow up on your complaint.

Complain to the sender's ISP. Most ISPs want to cut off spammers who abuse their system. Again, make sure to include a copy of the message and header information and state that you're complaining about spam.

MagicMail’s Anti-Spam Strategy

Today, it is virtually impossible to provide an email service without advanced protection. Our built-in technology protects your users against spam attacks and system-infecting viruses without resorting to 3rd party tools or services. Here at LinuxMagic, we believe that the only way spam can be effectively controlled is at the Mail Server Level. We believe that it should be done at the SMTP, before any data is received or accepted. We include various filtering technologies, but we believe that simple filtering is inefficient. Because we can do ‘Mail Server Profiling’ at the SMTP level, not only can we detect it before all the overhead of other filtering systems, but we can also send a ‘User does not exist’ message to those pesky spammers, and get your users off of their databases.

Currently, it is estimated that 90% of all email server connection attempts are done from spammers and spam engines, and in some areas this percentage is even higher. If your email address is seen anywhere on a webpage, if you use a mailing list or newsgroup, or if your server is simply not robust enough to stop programs that ‘cull’ valid addresses, then spam will increase. We have designed a system that is proactive in reducing future attempts from spammers

There are really only 3 main ways spam can come into your servers:

  Commercial spammers
  ISPs who do nothing to control spammers on their networks
  The millions of infected PCs running spam trojans without their users’ knowledge

We have advanced technology in place to address each one of these cases and we recognise that other technologies, such as filtering, appliances, grey listing, or outsourcing, all have their own drawbacks. If your mail server doesn’t have built-in anti-spam - you are using the wrong mail server. Filtering doesn’t work on a lot of different types of email, that’s why proper recognition systems need to be in place before the filtering level.

Our clients are constantly raving about how easy and effective our solution is. Our solutions are so easy, they work with just a simple click. There are no complex set of rules to manage and adjust for your clients. Our goal is to do everything we can to stamp out spam completely. Everything comes built-in and ready to go.
MagicMail’s Anti-Virus Protection

To this day, networks are full of viruses and the most common way they spread is through email. Let’s face it, end users do not keep their systems up to date. The only way to protect your system against viruses is to help stop your users from receiving them. By cutting off viruses at the source, you can prevent users from tying up our networks and mail servers.

MagicMail stops all viruses before the message clears the SMTP process, reducing overhead, and notifying the legitimate sender only. As standard, MagicMail comes complete with unlimited user licensing for it’s anti-virus solution.

Email Support

The MagicMail Server provides industry-leading tools and features for your ISP. MagicMail's technology already helps protect and serve over a million mailboxes across North America and is growing rapidly. With ten years of experience in the industry, we understand how ISPs work and we have the right tools to make your email simple again.

The LinuxMagic® MagicMail server's distinct advantages are:

Designed specifically for ISPs and Telcos

Lower total cost of ownership

Lower bandwidth consumption

Inbound and outbound rate limiters

Built-in zero-day Anti-Spam protection before email delivery

Unlimited users and unlimited domain licensing

Tools to help CALEA compliance

24/7 telephone & email support

Optional management plugins such as DNS, Radius and DHCP are available upon request

 

When setting up a mail client on your own computer, you may be asked to fill in some details about your email account. Below are some of the details which may be asked. Simply fill in the values specified into the fields.

For the incoming account:

    * Connection Type: IMAP

    * Port: 993

    * Security Option: SSL

    * Hostname: [mail.myedl.com]

    * Username: your email address

    * Password: password for your email

For the outgoing account:

    * Connection Type: smtp

    * Hostname: [mail.myedl.com]

    * Port: 587

    * Security Option: STARTTLS (TLS)

    * Check "My server requires authentication"

    * Username: your email address

    * Password: password for your email

Email account setup on iPhone (SMTP/IMAP/)

Follow these step-by-step instructions to set up your DirectLink Private Email account on your iPhone:

1. Select Settings from the home screen of your iPhone:

2. Choose Mail, Contacts, Calendars and click Add Account:

3. Choose Other from the list that appears:

4. Select Add Mail Account. In the New Account menu, you will need to specify the following records:

Name – your name (will appear as sender name) 
Address – your full email address, as created with Directlink
Password – the password for this email address 
Description – lets you specify any description (we suggest you use your email address)

Click Next.

5. Select protocol type: IMAP .Your selection will be highlighted blue.

6. Settings for IMAP

Name, Address and Description: should have been already filled in
Host name: mail.myedl.com
User Name: your email address
Password: password for your email


In the fields for both Incoming Mail Server and Outgoing Mail Server, the host name is the same… mail.myedl.com  

Click Next.

7. Click Save and wait while the system completes necessary checks.

8. When the checks are finished, you'll be redirected to the Mail, Contacts, Calendars screen. Choose your newly created account there:

9. Scroll down and select Advanced:

10. Here you can choose additional settings for IMAP, use port 993 (with SSL) set IMAP Path Prefix to INBOX:

11. In order to set up additional settings for outgoing server, you will need to return to the previous menu and then go to Outgoing Mail Server by clicking on the host name of the server:

12. For Outgoing Server (SMTP), select port 465 (with SSL) or port 587 (with SSL):

Once the settings are verified, your account is active and ready to use.
To test your new email account, go to Messages and try sending and receiving emails.

If you are having difficulty with this configuration, please contact support at support@mydl.com  or 720.851.1111. 

Router Support

Router Support

Contact Information

 Linksys:
 800-326-7114
 Linksys.com

 

 

 Google Wifi 
 844-442-3693 
 support.google.com

 

DirectLink Supported routers. Any other router that supports PPPoE may be used but DirectLink will not setup or support additional Router types not listed below.


Linksys MR8300 Mesh WiFi Router, AC2200, MU-MIMO
Linksys EA8300 Max-Stream AC2200 Tri-Band WiFi Router
Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router
Linksys WRT1900ACS Dual-Band WiFi Router with Ultra-Fast 1.6 GHz CPU
Or any other Linksys that has 4 antennas… we do not support G or N based routers or the VELOP pods due to known issues

Google Wifi / Google Nest

Google - Nest Wifi AC2200 Mesh System Router and Point
Google - Nest Wifi AC2200 Mesh System Router and 2 Add-On Points (3-Pack)
Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router
Google WiFi system, 3-Pack - Router Replacement for Whole Home Coverage

 

FAQ's

No, DirectLink provides high speed internet access using point-to-point technology.

Yes, our network is completely compatible with all VoIP products. Use our VoIP to save money.

No, our bandwidth is delivered using our PTP network.

Yes, DirectLink provides free web-based e-mail access on our web-site www.mydl.com

Purchased bandwidth from tier one and two providers is distributed by broadcasting  a radio signal to your home or business. This connects to our network using the subscriber modules installed at your site. The Subscriber module converts the wireless signal into an Ethernet connection.

Our equipment is ruggedized for 99.999% reliability to deliver exceptional performance at the most extreme temperatures and under the most difficult weather conditions.

Most of today’s cordless telephones will pick an open frequency and will not interfere. If you think you are experiencing interference contact our support team for suggestions on how to resolve the issue.

No, while both services are wireless, our network uses radio frequencies and travels less than 1-10 miles to our tower sites, while satellite system signals have to travel over 25,000 miles each way through the earth's atmosphere.

Support

Support

If you encounter a problem using any product or services provided by DirectLink or have a question, you can use one of the following methods to contact our Technical Support staff. While any DirectLink user may contact Technical Support, priority is given to designated DirectLink support personnel.

Option (1): Use our online support form below.
Option (2): Call our technical support staff 24 hours a day.
Option (3): Email us at Support@mydl.com

Phone: 720.851.1111
Toll Free: 855.851.2111
Fax: 720.920.4140

Office Hours of Operation

Monday - Friday: 8:00AM - 5:00PM MST

24-hour Technical support

Success Stories

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO

Ready For a Better Service?

Installation Process

What to expect: Our installers will do a site survey to figure out the best location to install the equipment. After they have discussed the location and answered your questions to make sure you understand and agree to the work to be done and the location of the equipment, we will begin installation. If you have requested our Installer use a different non-recommended placement for the dish this could result in additional time and or a new appointment to be scheduled. If a new installation time is scheduled due to additional placements, mounts, or other factors, this may result in an installation charge on our next visit.

INSTALLATION INCLUDES

• Pre-Install Survey for best service

• Up to 3 hours of labor

• Up to 75’ of Cat-5 Cable

• DirectLink Equipment to be installed includes 1 each of the following:

     Subscriber Module, Mounting bracket/Arm, Grounding Block, Power Pack, Cat5 Cable, Wall Jack

• Connecting One Device and One DirectLink supported Router

• Installation may include without limitation; drilling holes in exterior walls for cable runs. Installation of a Dish on the property this may include the roof in order to gain a signal, a non-penetrating roof mount, tri pod or Dish Stabilizer.

 

ADDITIONAL INSTALLATION CHARGES

• Use of custom or Existing Mounts if DirectLink equipment is compatible, this is to be determined by the installer. • Custom Wire runs, or specific wire runs per customer request • Different Dish Placement than Recommended • Safety concerns requiring additional Technician labor

 

RESPONSIBILTY: DirectLink Installers will not be held responsible for moving any furniture or valuables. DirectLink Installer will not move install or alter any electrical outlets. We do not use existing cables or equipment and or Mounts / Poles. If existing cable, mounts, or poles are used all equipment warranties are null and void.

 

SAFETY: To ensure the health and safety of our employees, DirectLink reserves the right to refuse or reschedule work due to unsafe conditions which includes without limitation, extreme weather, natural disasters, unhealthy living conditions. unopened gates, unleashed dogs or other livestock or the existence of other hazards.

 

Existing Wire & Mounts: If customer requires DirectLink to use any existing wire or equipment the install and service cannot be covered by DirectLink's Service Protection Plan. Any future service calls will be billable. We cannot determine the quality of any existing wire or equipment therefore we cannot guarantee the quality of service if using old wire etc.

 

INSTALLATION AUTHORIZATION: I understand that an adult at least 18 years of age or older must always be present on the premises during the installation until all work is complete.

If our technician arrives and an adult is not present no work will begin, additionally if we are required to return on another day this will become a per hour installation.

 

ADDITIONAL PARTS & LABOR: All additional parts and labor will be billed for at the time of install. This includes additional wind braces and non-penetrating mounts.

Any additional equipment needed and determined by our technician is billable outside of normal installation parameters.

 

ROUTERS: You will need to supply your own router for the DirectLink service to work, any router that supports PPPoE may be used but DirectLink will not setup or support additional Router types not listed below, using a router that is not supported may also affect download and upload speed and cause various other issues with performance.


Linksys MR8300 Mesh WiFi Router, AC2200, MU-MIMO
Linksys EA8300 Max-Stream AC2200 Tri-Band WiFi Router
Linksys EA9500 Max-Stream™ AC5400 MU-MIMO Gigabit WiFi Router
Linksys WRT1900ACS Dual-Band WiFi Router with Ultra-Fast 1.6 GHz CPU
Or any other Linksys that has 4 antennas… we do not support G or N based routers 

Google Wifi / Google Nest

Google - Nest Wifi AC2200 Mesh System Router and Point
Google - Nest Wifi AC2200 Mesh System Router and 2 Add-On Points (3-Pack)
Google Wifi AC1200 Dual-Band Mesh Wi-Fi Router
Google WiFi system, 3-Pack - Router Replacement for Whole Home Coverage

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

Data Center Denver Metro

A state-of-the-art Tier III Data Center & Colocation Facility

The DirectLink Data Centers are strategically located in 2 locations for redundancy and connected via Diverse Fiber entry points, located 15 minutes south of downtown Denver, and is easily accessible from Denver International Airport (DEN), Centennial Airport and major interstates. 

With high-density data centers located in every U.S. time zone, you not only get local access to scalable outsourced IT infrastructure solutions, but you get the advantage of Zayo's’ national reach for multi-site redundancy, managed backup and secure disaster recovery. Plus, each Tier III facility has been specifically designed for Enterprise level continuity of your mission-critical operations — offering the power, cooling, backbone network and managed services your IT operations need — while immediately reducing your capital expenditures for storage and ongoing maintenance.

     
  • Newly built in 2012, premium 36” raised floor data center space in a 87,000 sq. ft. Tier III facility
  •  
  • Customer supported and manned 24x7x365
  •  
  • NEBS Level 3-compliance
  •  
  • Air Containment Optimized
  •  
  • Reflective white roof rejects solar heat before it enters the building
  •  
  • Carrier-neutral facility with multiple carriers providing fiber into the data center
  •  
  • Redundant power and cooling as well as raised floor space specifically optimized for high-density and ultra-high-density deployments
  •  
  • Redundant cooling and power distribution engineered at 175 to 310 watts per sq. ft.
  •  
  • Energy efficient “Green” cooling solutions employed throughout the facility are engineered to achieve industry-leading PUE of 1.3
  •  
  • Close proximity to DEN1 (3 miles)
     
  • Over 30,000 sq. ft. of premium data center space, with an additional 30,000 of on-premise expansion potential
  •  
  • Redundant power and cooling as well as raised floor space
  •  
  • Specifically optimized for high-density deployments
  •  
  • More than 22 Gigabits of Internet bandwidth active over four Tier 1
  •  
  • Providers — with capacity to expand
  •  
  • Strategically positioned in an area of low seismic activity
  •  
  • Concrete slab foundation and reinforced steel structure
     
  • Carrier-neutral facility (TW Telecom, XO, Qwest, Verizon, Savvis, Level3 and more)
  •  
  • Multiple active Internet connections
  •  
  • Sub-1 Millisecond access to Savvis’ four national OC-192s
  •  
  • Two 10-Gigabit Ethernet Fiber (GigE) connections to SAVVIS
  •  
  • Sub-1 millisecond access to Savvis’ four national OC-192s
  •  
  • One 10GigE connection to AT&T
  •  
  • One 10GigE connection to XO
  •  
  • two 10GigE connections to Level 3

Find Your Coverage Area

Click for DirectLink coverage map.

TESTIMONIALS

Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO

The Point to Point Difference

DirectLink provides exceptional wireless broadband using Point-to-Point technology

DirectLink's point-to-point network provides reliable, secure and cost-effective connectivity. Our network is built tough and performs even in the most demanding environment and under the most difficult temperatures and weather conditions. Using licensed and unlicensed frequency bands to deliver exceptional Line-of-Sight, near-Line-of-Site and sometimes Non-Line-of-Site Coverage. Our PTP delivers speeds to support in demand bandwidth for both residential and business access, streaming video and VoIP.

POINT-TO-MULTIPOINT SOLUTIONS CHOICE

In addition to a highly evolved feature set including GPS synchronization and advanced scheduling algorithms, the PMP 450 platform also features groundbreaking cnMedusa™ technology. cnMedusa provides massive Multi-User MIMO (Multiple-Input, Multiple-Output) capability in a cost-effective PMP solution. This truly leading-edge innovation utilizes not only nearly infinite beamforming patterns in both the uplink and downlink but massive MU-MIMO in each direction as well. Uplink MU-MIMO is something that no standards-based protocol supports today and is a unique feature for the fixed wireless industry. cnMedusa increases capacity per sector by allowing simultaneous data transfer to multiple subscriber modules (SM) within a sector. cnMedusa technology is available on the PMP 450m Access Points (AP) for the 5 GHz and 3 GHz bands around the globe, and it is certified for use in the new CBRS (U.S.) spectrum.

INTERFERENCE RESISTANCE

Our PMP 450 networks excel at interference mitigation. Our solutions’ unique and powerful modulation scheme significantly improves the quality of data delivery and effectively mitigates interference from other systems of virtually every shape and spectrum. The system avoids self-interference by synchronizing all transmit and receive signals in the network via the Global Positioning System (GPS).

SCALABILITY

The PMP 450m AP is one of the most scalable, highest-capacity and spectrally efficient APs in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes MU-MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers groundbreaking spectral efficiency and outstanding performance in high-interference environments.

ENHANCED EXPERIENCES

Enhanced user experiences with the PMP 450 providing the fast upload and download speeds your workforce needs: Capable of up to 300 Mbps aggregate data throughput . Of course, speeds on any network are affected by several factors so actual upload/download speeds may vary, but the ability to offer an incredible broadband experience is inherent in the system.

CONNECTIVITY THAT ENHANCES YOUR BUSINESS

Our wireless broadband PMP solutions allow network operators to provide their end users with the communications and applications they need to maximize productivity. Streaming live video of a fire scene to public safety officers. Transmitting modified work orders to workers already on the job. Delivering high-speed interactive gaming for commercial subscribers on multiple devices. Our PMP networks’ robust performance and extremely low latency make these and countless other in-demand applications highly efficient and exceptionally cost-effective. Among the reasons is a wide range of benefits that help you enable and sustain your business.

CAMBIUM POINT-TO-MULTIPOINT SOLUTIONS
DATA, VOICE AND VIDEO ANYTIME, ANYWHERE ACCESS

Workforces are more mobile. To maximize productivity, workers must have access to the communications and information they rely on, not just when they need it, but where they need it. Our PMP wireless technologies combine field-proven reliability with high-speed performance data, voice and video communications that help you empower your workforce wherever they are.

TRUSTED SECURITY

Customer security is an important issue for DirectLink. We use a variety of authentication standards including end-to-end authentication using PKM-EAP (Privacy Key Management-Extensible Authentication Protocol) methodology which relies on the TLS standard of public key encryption. PKM-EAP defines how the Base Station and Subscriber Station can establish a shared secret that is used for authentication. In addition, all customer terminals associated with DirectLink’s access points are registered and synchronized by both frequency and clock timing in order to transmit and receive data. Additionally, data is transmitted using encryption to add an extra layer of security.

COST REDUCTION

PMP450 wireless networks will enable your organization to deploy and extend high-speed communications faster and much more cost-effectively than fiber or wired solutions. Our networks significantly reduce the cost of deployment and speed time to market, allowing for installation in a matter of days or weeks as opposed to months or years for wired solutions. The platform’s exceptionally low acquisition, installation, operation and maintenance costs result in substantially lower total cost of ownership (TCO), as well as delivery of ROI in just six to twelve months

Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO

How It Works

DirectLink and Cambium…
Leading the way in Colorado.

With Cambium’s Wireless Broadband Point-to-Multipoint solution, DirectLink can can design, deploy and manage a broadband network, maximizing uptime and reliability while lowering installation costs. It is quickly becoming the world’s preferred solution for enterprises, municipalities and service providers.
 
AP 450m
The PMP 450m Access Point is most scalable, highest capacity, and most spectrally efficient AP in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes massive Multi-User MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers ground-breaking spectral efficiency and outstanding performance in high interference environments.
 
Subscriber Module (CSM)
CSMs are compact and unobtrusive access receivers that are easy to install at a user’s or customer’s site. Subscriber Modules can be mounted outside, and need no additional software installation. Our comprehensive portfolio of reliable and cost-effective wireless broadband solutions together with our WlaN solutions provide and extend coverage both indoors and outdoors. 
 
Cambium Technology, as Simple as it is Powerful. 
The Cambium Wireless Broadband portfolio offers high-speed Point-to-Point, Point-to-Multipoint, Mesh and Wi-Fi networks that support data, voice and video communications, enabling a broad range of fixed and mobile applications for public and private systems. Cambium Wireless Broadband Point-to-Multipoint (PMP) solutions are streamlined, powerful and simple, with built-in installation and deployment assistance, making Cambium solutions faster and easier to implement.

Find Your Coverage Area

Click for DirectLink coverage map

TESTIMONIALS

This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO

Service Area

With over 175 Wireless Tower Sites in operation,

We provide premier wireless Internet service to select Colorado locations.

Your location still needs to qualify for service with our line of sight test. Our ever growing wireless network is expanding every month. If we do not currently offer service at your location, take a moment and contact us. A service representative can contact you to discuss your service needs, availability and answer any questions or concerns you may have about our services.

Site survey required to determine installation. Standard Installation is wired to one computer or network device. Wiring to additional computers or devices will have additional installation cost.

Service is limited to the coverage area of DirectLink. Line of Site to a DirectLink access point is required. Many factors affect speeds for down/up loads, due to line of site conditions not all services and speeds are available in all areas.

Special Events

DirectLink delivers On-Site, reliable, high-speed Internet access for meetings, conferences and community events.

When you need temporary Internet access for special events, meetings, conferences and short-term projects, get connected with our wireless Event Service. From hotels and convention centers, to concerts and outdoor events, we provide fast installation and reliable high-speed temporary Internet access for hours, weeks or even months.

  • Bandwidth options from 2 Mbps to 200 Mbps
  • Service for both indoor and outdoor locations
  • Expert, hassle-free installation
  • Simplified billing – A one-time fee covers all temporary Internet access costs including initial planning, installation, and teardown.

  • High-speed, wireless connectivity for a day, a week, a month or even longer.
  • 24/7 network monitoring and dedicated technical support

Call for Pricing.

Order Now

TESTIMONIALS

“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO

VOIP Services

VoIP digital phone service for less than traditional providers with UNLIMITED local and Long Distance calling throughout the US and Canada.

DirectLink gives you crystal clear, reliable VoIP digital phone service and saves you money with UNLIMITED local and Long Distance calling throughout the US and Canada. We provide you with features that were once considered Value Added Services and the Conventional Phone Companies still charge for these features. Now things have changed and with our VOIP Phone Service all these features are included.

REVOLUTIONIZE YOUR BUSINESS!

What is Hosted PBX?

A Hosted PBX, also known as a Cloud PBX or Virtual PBX, is a cloud-based Private Branch Exchange system which is accessed through an IP network. Hosted PBX's are managed completely off-site, cutting out the large investment and ongoing maintenance. Instead of having a phone equipment room and knowledgeable staff, business owners are able to manage their phone system through an easy-to-use portal. Leaving the complexities of a traditional PBX system behind.

Service Providers can easily offer a Virtual PBX solution to far more markets and verticals than traditional PBX systems could ever reach. Because of its extreme affordability, a Hosted PBX solution is a lot easier for Small to Medium Businesses to adopt. Which makes selling UC that much easier for the Service Providers.
 

Benefits of Hosted PBX

Affordability: as stated above, a Virtual PBX is way more affordable than it's predecessor. Businesses no longer need to invest in costly hardware and software, pay for installation, or manage the system.

Feature-Packed: SMBs now have access to all the greatest features that previously only Enterprises could afford. Features such as conferencing, call recording, call routing, SMS, mobility, analytics, geographic redundancy, and so much more!

Quick Deployment: most businesses have their Hosted PBX setup and running in less than 24 hours. Moreover, because of the ease of usability, businesses can turn on or off features within minutes.

  • Scalable Bandwidth
  • Unlimited Domestic Long Distance
  • Voicemail
  • Caller ID
  • Call Waiting
  • Personal Portal
  • Online Account Management         
  • Voicemail to Email
  • Last Number Redial

  • Call Return
  • Three Way Calling
  • Follow Me Features
  • Call Waiting/Forwarding
  • Auto Attendant
  • Call Center Capable
  • Keep Your Existing Phone Number
  • Do Not Disturb
  • Enhanced 911 Service

Residential VoIP Service

$2495/MO

Unlimited Calling in US 50 States, Canada

Residential Voip Service starting at $24.95 per month.

Rich in Features and Easy to use. Sign up today!

Order Now

Business VoIP Serivce

$5495/MO

Unlimited Calling in US 50 States, Canada

Business Voip Service starting at $54.95 per month.

Please contact us so we can custom-tailor a solution to fit your needs.

Order Now

TESTIMONIALS

I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

 

 

 

 

Business
Broadband

DirectLink’s High Speed Internet & VoIP an Affordable Solution for Your Business

DirectLink provides access to the internet with fast, reliable connections. Wireless broadband is an ultra-reliable and affordable Internet access option that has similar characteristics and bandwidth to fiber. Wireless broadband uses radio frequencies to transmit data over the air via private links at speeds up to 1.5Gbps.

Choose from our Business Plans or have a Plan customized for your Business Needs.

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Custom Business Plans Available

  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Digital Phone Capability
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable
  • Business Install/Setup $169.95

Home/Small Office

$7995/MO

Connection Speeds up to 10Mbps

Includes 4 E-mail Accounts

Order Now

Gold Business Service

$11995/MO

Connection Speeds up to 20Mbps

Includes 6 E-mail Accounts

Order Now

Platinum Business Service

$19995/MO

Connection Speeds up to 30Mbps

Includes 8  E-mail Accounts

Order Now

Custom Plan for Your Business Needs

We can customize a package to fit your Companies Needs.
  • Speeds up to 1Gbps and Beyond
  • Scalable Bandwidth, VoIP Phone packages with Auto Attendant
  • Get what you need, get what fits your Company.
Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO

 

 

 

 

Residential
Broadband

Direct Link High Speed Internet connects the unconnected with consistent and predictable coverage.

Wireless Reliability

Not only is fixed-wireless a more efficient and affordable path to high-speed bandwidth, it is both secure and reliable. DirectLink’s network is designed based on carrier class standards, including redundant paths within its core network connecting with multiple tier one internet providers ensuring service reliability. The wireless network uses signal modulation where the radios automatically choose the appropriate modulation to ensure optimal throughput during adverse conditions. DirectLink owns, operates and maintains all of our towers , unlike some other wireless carriers who will rent tower space and not have complete control and access in the event of any outages or issues that may come up we are able to quickly access our towers to perform any repairs needed.

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Fully routed Network

  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Digital Phone Capability
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable
  • Business Install/Setup $169.95

DirectLink Gold Residential Plan

$6990/MO

Speed: Up to 15Mbps

Social networking, Fast browsing, E-mail, Streaming music, shopping, HD Video and on-Demand Streaming, Free Install with One Year Commitment: Additional Package Benefits:

2 email accounts.

Order Now

DirectLink Gold+ Residential Plan

$8990/MO

Speed: Up to 25Mbps

Social networking, browsing, E-mail, music, shopping, HD and 4K streaming, gaming, Online Video Conferencing,  Free Install with One Year Commitment: Additional Package Benefits:

6 email accounts.

Order Now

DirectLink Platinum Residential Plan

$12990/MO

Speed: Up to 40Mbps

Social networking, browsing, low ping times, music, shopping, Video streaming, gaming, 4K Capable, muliple users, Free Install with a One Year Commitment, Additional Package Benefits:

Unlimited Email

Order Now

Not all services are available in all areas. All plans are based on maximum aggregate speeds. Actual speeds may vary and are not guaranteed.

Check Your Speed

Test how fast your current provider is.

TESTIMONIALS

I wanted to take a moment to drop you a note of appreciation. Recently I contacted you regarding my internet speeds, etc. You graciously moved me up in the queue; and for that I’m grateful. Your team, got me up and running today and I am very pleased with the speeds and support I have received. I know I’m probably the ‘goofy redneck’ with the 65ft, home-built tower (where there’s a will…), so thank you for responding. Have a great year.
Owens , D, Kiowa CO
I am so glad that we switched our Broadband to Directlink. It is so fast. Why did I wait so long to discontinue the satellite service that claimed to be so fast? In five days with the satellite connection we would be slowed down to a speed that compared to land line speed. Thank you Directlink.
Betty, Elbert, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO
“Thank you for the wonderful service. I have been extremely pleased with the service provided and the customer service you have provided.”
Tracy Elbert, Denver, CO
My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
To whom it may concern, I would like to take a few minutes and recognize one of your outstanding employees. Grant showed up approximately 30 minutes early to a 1 pm install appointment. This in itself is merely unheard of in the business world! After meeting Grant, I was beyond impressed with his professionalism and technical knowledge. He explained everything in detail and made me feel comfortable about the product we were receiving. Grant spoke very highly of Direct Link and is a tremendous asset to your company. I hope you can find a way to recognize him for his outstanding service. I was able to find out that he was a fellow Navy submarine guy and we were able to share stories while he worked on installing my home! Best to all the Direct Link family and especially to one of your best employees, Grant!
Tim Y, Parker , CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
Wow, DirectLink is like night and day compared to the other guys! Our technician was amazing and professional. Now running our home-based business is much easier and our whole family is much, much happier.
Lana S., Elizabeth, CO
Services

Residential Broadband

$6990/MO

Using the internet has become more important than ever DirectLink can provide you with the coverage you need to connect to the world whether to Stream Video, Chat, use Bluetooth Devices, Digital Phones or just browsing the internet.

  • Fast, Reliable Always Connected
  • Hi-Speed Wireless Internet
  • Rapid deployment
  • Point to Point Platform
  • Consistent & Predictable Coverage
  • Supports vidoe, voice, music
  • File Transfer, web browsing, e-mail
  • Video Conference Calling Capable

Business Broadband

$7995/MO

DirectLink’s High Speed Internet & VoIP an Affordable Solution for Your Business

  • Scaleable Bandwidth
  • Multicarrier Network
  • No Long Term Contracts
  • Fast, Reliable Always Connected
  • 100% Cambium Network
  • Point to Point Platform
  • Consistent & Predictable Coverage
  • Stream Videos, Movies, TV & Music
  • Multi-Line VoIP Phones
  • Auto Attendant Service
  • Video Conference Calling Capable

VOIP Services

$2495/MO

VoIP digital phone service for less than traditional providers with UNLIMITED local and Long Distance calling throughout the US and Canada.

  • Keep Your Existing Phone Number
  • Unlimited Domestic Long Distance
  • Voicemail to Email
  • Caller ID & 3-way Calling
  • Online Account Management 
  • Scaleable Bandwidth

Special Events

DirectLink delivers On-Site, reliable, high-speed Internet access for meetings, conferences and community events.

  • Bandwidth from 2 Mbps to 200 Mbps
  • Both indoor and outdoor service
  • Hassle-free installation
  • Simplified billing
  • 24/7 network monitoring
  • Dedicated technical support

DirectLink email has merged with MagicMail™ Server technology

MagicMail™ Server a complete 'Turnkey' ISP and Email Provisioning server. It includes all of LinuxMagic's specialized tools, features, and spam protection and is designed specifically for DirectLink, Telco and business markets. The MagicMail server includes anti-spam & anti-virus scanning, high volume mailing, and pro-active user protection, as well as a complete management and user interface to allow customization for all users. The MagicMail server will integrate with current DirectLink accounting and billing.

Specific Feature List

  • Designed specifically for ISPs and Telco
  • Built-in zero-day Anti-Spam & Anti-Virus protection
  • User-friendly Interfaces
  • Unlimited users and unlimited domain licensing
  • World-class 24/7 Support

MPLS Enabled - Can be seamlessly integrated with
your curtrent network.

Complete in house SIP servers for superior voice quality.

Scalable Speeds - Can be easily increased with a few
simple changes , Quick and seemless

Cost Effective - 20-40% savings vs. fiber with no
construction costs

SLA-backed 99.99% uptime delivers
performance suited for mission
critical voice and date services.

Gigait Speeds
Dedicated bandwidth delivered over a
private service line with full 3DES encryption.

Quick Installation
Complete installation of Fixed
Wireless in 3 to 5 business days as
opposed to the months often
required for a ber installation.

BIG DATA means big bandwidth

DirectLink Broadband combines its energy, Focus and stratigic partnering with with Cambium Networks.
 
By utilizing High-Performance, Sub-3.65 GHz, 2.4 and 5.7 Point-to-Multipoint Wireless Solutions for any Big Business and Big Data users.
 
Directlink now offers market-proven solutions by utilizing Cambium performance radios for public safety, energy, utilities, transportation, smart enterprise cities , and residential.

Order up bigger pipes of data at the fraction of T-1 lines, with one easy phone call, and 1 or 2 days lead time you can be on our self healing network. at These speed youll wonder why you put up with cable for so long. Start using our reliable BIG DATA and add money back to your bottom line. 

 
Call today 720-851-1111 and get the skinny on Big Data for your home/office business needs.

Flex

Flex Page

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Yes, DirectLink provides free web-based e-mail access on our web-site www.mydl.com

No, our bandwidth is delivered using our PTP network.

Our equipment is ruggedized for 99.999% reliability to deliver exceptional performance at the most extreme temperatures and under the most difficult weather conditions.

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In hac habitasse platea dictumst. Sed eu lectus malesuada, mattis tellus id, pulvinar ipsum. Ut vehicula iaculis purus a posuere. Aliquam nec tellus dignissim, semper dui vitae, porta velit. Ut at interdum nisl. Sed tempus venenatis arcu, in ornare est placerat congue. Ut placerat felis ac libero imperdiet, nec semper sem congue. Duis volutpat, odio vel euismod venenatis, nisl justo vestibulum dolor, hendrerit convallis dolor leo tincidunt lectus. Proin pellentesque neque at orci pharetra, quis euismod orci pulvinar. Donec eget mattis nulla. Suspendisse egestas viverra ipsum ut blandit. Fusce ut velit nunc. Pellentesque lacinia varius elit, vel luctus justo accumsan nec. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris fringilla consequat mauris, a tristique dolor malesuada eget.

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Plan 1

$4990/Mo

Speed: Up to XX Mbps

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Order Now
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Plan 2

$6990/Mo

Speed: Up to XX Mbps

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Order Now
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Plan 3

$8990/Mo

Speed: Up to XX Mbps

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod temipor incididunt ut labore et dolore et magna aliqua. Ut enim ad minim veniam.

Order Now

* Not all services are available in all areas. All plans are based on maximum aggregate speeds. Actual speeds may vary and are not guaranteed.

Check Your Speed

Test how fast your current provider is.

Optional Extras

  • $8.95 per month for services protection
  • $10.00 For Static IP
  • $169.95 Install (no-contract service)

Total Benefits

  • VOIP Compatible
  • Unlimited Use 24x7, Always On service
  • Point to Point Platform
  • Stream music, videos, TV, web-browsing and games
  • Video Conference calling capable
  • Broadband router required customer must purchase separately*

TESTIMONIALS

My installation was completed and all is working well! Your installer did a very nice job, very professional and efficient. Thank you,
Bill S., Elizabeth, CO
DirectLink had me up and running with above their advertised speeds! Giving me the pleasure of watching 1080p videos and fast downloads even in my rural area!
Stephen B., Elbert, CO
This morning one of your techs came to our house to install our service. He showed up on time, which is not always the case with service calls. He did a terrific job! he answered all of my questions and explained how the system worked. He was professional, helpful and courteous. What a great job!
Mike H., Elizabeth CO

How it works: The most common fraud arrives by email, claiming to be from your bank, credit card company, or some other service you frequent. It usually asks you to send your account details, and sometimes your PIN, either by return email or through a website. Various tricks are used to lower your guard, such as 'security and maintenance upgrades,' 'investigation of irregularities,' or 'bills/charges due.'

Fraudsters typically scan the Internet for email addresses or generate them at random. They don't need an online service provider's mailing lists. Some may send just a few dozen emails while others send thousands. Even if only a few unsuspecting people bite, it can be worth the effort to break into their accounts.

 

Safety checks to avoid fraud:

  • Check official websites for announcements.
  • Use only secure sites for keying in financial or personal information.
  • Take common sense privacy precautions, such as avoiding unknown emails.
  • Only use your PIN through the official log-in site offered by your provider.
  • inancial transactions at internet cafes and libraries.
  • Act quickly if you think you've been conned. If you get a suspicious email, tell your service provider.
  • Never give details over the phone if you suspect the caller may not be who they say they are, ask for a number to call them back on.

If you have sent any details through an email or website that you're a bit worried about, contact your bank, credit card company or service provider right away!

Our Mapping system displays all our Tower sites which best determines your exact location and connection speeds to the nearest tower site, This allows us quick response times when dealing with new customer installs, Thus an Email delivered with all the options so we can help determine the best link and tower option to optimize your install. A Map is displayed on the web site so that clients can check for new viable internet options without a phone call, Also new customers can interact with the form with very little effort to see if they qualify for DirectLink Services at any area on their property. This mapping checks and verifies line of sight "L.O.S" using GPS technology from any tower site within .5 to 10 miles of the address requested, Easy entry and customer interaction gives prospective clients good indication of what services they have to their home or business and direction and mileage to the tower. Once the form is submitted an email is sent to all Directlink Sales coordinators and a swat team responses are scheduled out with quicker than normal phone call interactions .

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Our Blog

Easily Connect

June 24, 2020

Fiber To the Home

Stop and think how your Internet usage has evolved during the last few years. If you’re like most people, you’re doing -- and expecting -- a lot more of your Internet like increased interactivity, rich media and uploading and downloading pictures and video.

More large files are moving across the cyberspace network these days, and experts expect that trend will only increase. A January 2008 study by the Discovery Institute estimates new technologies will drive Internet traffic up by 50 times its current rate within the next 10 years.

The pressure for better connectivity is one of the main reasons DirectLink is looking at fiber-to-the-home broadband connections as a potential solution for some areas.

Fiber-to-the-home broadband connections, or FTTH broadband connections, refer to fiber optic cable connections for individual residences. Such optics-based systems can deliver a multitude of digital information -- telephone, video, data, et cetera -- more efficiently than traditional copper coaxial cable for about the same price. FTTH premises depend on both active and passive optical networks to function.

FTTH broadband connections already are a reality for more than 1 million consumers in the United States, while more than 6 million in Japan and 10 million worldwide enjoy its benefits, according to Broadband Properties Magazine. Many believe making FTTH technology the standard in connectivity will solve the forecasted Web traffic jam.

We have strategically partnered with Corning Optical Communications to assist in design, construction and implementation of fiber-to-the-home (FTTH). Fiber-to-the-home (FTTH) deployments each present unique challenges – and we can help. Leveraging Corning's 15 years’ experience passing more than 38 million homes, they have set the standard for innovative, field-proven FTTH solutions. With a portfolio of products and engineering support that is designed to address any specific challenges from speed of deployment, labor and cost considerations, performance requirements, future readiness, and more.

DirectLink is already moving forward with this technology in different areas , we are working with current neighborhoods, HOA committees and builders to help facilitate areas with this ultra-high speed technology.  If you are a builder , or part of a group of neighbors interested in DirectLink helping you and your neighborhood get some of the fastest internet available follow this link and fill out our contact form.

Contact Us

Fireworks & Freedom!

Millions of people have served our country to defend our freedom!  Thank You!

Some have even given their lives! Bless You!

Fourth of July is the best way to Celebrate everything that is great about our country and be thankful that we get to live here!

 

4th Fun Facts

  • 150 Million Hot Dogs will be consumed (yikes)

  • the 4th is the top beer-drinking holiday, Cheers!

  • Ben Franklin proposed the Turkey as the national bird

  • Most American Flags are made in China, wtf!

  • John Hancock was the first to sign the Declaration of Independance, henc put your John Hancock here.

  • The First Firework Show took place in Philadelphia in 1777

DirectLink has begun deploying the new 3GhZ CBRS Spectrum across their network. This will mean better speeds and less interference.

What is CBRS?
CBRS stands for Citizens Broadband Radio Service (Not to be confused with the Citizens Band Radio Service or CB Radio). The FCC established this band in 2015 and created a three-tiered approach to sharing the spectrum among federal and non-federal users of the band. CBRS is the 3.5 GHz band, more specifically 3550 to 3700 MHz. Great information on the band can be found directly at the FCC website

Why should anyone care about CBRS?
This is a first-of-its-kind dynamic spectrum sharing model that is widely viewed as an “experiment” of sorts to see whether this method of access to spectrum will allow fair sharing among all potential users of this radio spectrum. The FCC in the United States is at the forefront of using this dynamic sharing method, and many countries around the world are watching closely. If successful, it’s believed that other countries and other spectrum bands will follow a similar model in the future.

Each gaming platform and type of game is a little different. But you’ll generally meet the minimum requirements for online gaming with these internet speeds:

Download speed: 10 Mbps

Upload speed: 1 Mbps

Ping rate: Less than 150 ms

 

Keep in mind that these numbers are for a single player only, and they are minimum requirements. For better online gaming performance, we recommend download speeds closer to 15–25 Mbps per player. (Faster internet speeds will also speed up game downloads and load times).

For multiple players using the same internet connection, multiply the requirement by the number of players who would be online at the same time. For example, if you have three players in your home, you’ll need an internet connection with at least 9 Mbps of download bandwidth. Be sure to check the specific requirements for your gaming system below before making your calculations.

Forging ahead with fast reliable installations. 

Business broadband installation that is quick , fast and efficient with no waiting for copper provisioning , our carrier grade

wireless solution is deployed by our experienced technicians , we can quickly get your home or business online within days not weeks with fast reliable service.

Wi-Fi Calling is a service for smartphones which, just as it sounds, allows you to call over a Wi-Fi network. Wi-Fi calling relies on a technology called SIP/IMS that tunnels your call through the internet, instead of a cell tower. Using DirectLink's network your smart phone can still function at home even when the Cellular Carrier has no signal.

Rest assured that your phone will operate just fine without active service from a carrier, leaving it as a Wifi-only device. ... Great apps like Hangouts will even let you make VoIP calls without any carrier involvement, provided you're able to find good Wifi connection.

Restart the streaming service. Log out and completely close out of the program. Reboot any devices you’re running it on, too. 

Reboot your home network. Sometimes, a quick reboot of the router is all you need to get things back in order. 

Move your Wi-Fi hub and router to an optimal location — somewhere central, open and away from obstruction. 

Kick some devices off the network. If you have other devices or people using your internet, boot them off — politely, of course! — so you can dedicate the bandwidth to your streaming. 

Disable your VPN. When you use a virtual private network, your connection is rerouted along the way, which can cause lag. 

Upgrade your hardware — this could include any combination of your router, Wi-Fi hub, smart TV, streaming device or whatever you use to watch Netflix and Hulu. 

Upgrade your internet connection. You might have too many connected devices.

Look at the streaming provider’s website and see if they have an option to reduce the amount of bandwidth needed to stream.Most providers such as Netflix have an option to do this very simply and without sacrificing quality.

(Ready; Set; On-line; and moving gigabytes (GB) of streaming data)

A few of our latest Tower sites 100% self healing network , DirectLink has been busy building new towers to expand coverage, while also upgrading existing towers to handle higher volume traffic and increasing reliability.

  • Elizabeth
  • Parker
  • Sedalia
  • Castle Rock
  • Kiowa
  • DeerTrail
  • FrankTown
  • Centennial
  • Englewood
  • Denver
  • Lakewood
  • Littleton
  • Strasburg
  • Bennett
  • Aurora
  • ParkMeadows
  • LoneTree
  • Ken Caryl
  • Morrison
  • Peyton

Check out Mapping for your nearest tower location

  • BIG City Internet speeds come to RURAL Areas

unlimited high-speed broadband is not just for big cities anymore, DIRECTLINK now offers the same if not faster solutions in Rural and Citys as do the large cable and fiber providers.

One of the main differences are we are quick to respond and small enough to help you for all your Internet and VoIP needs.

Dont be fooled by the "big" name fiber its sometimes slower than wireless and can have many complications that stem from overloaded oversold networks.

Directlink has provided High speed Internet since 2002 in greater Denver region and is anouncing competitive reliable services for homes and business through out Denver Colorado.

Come ride the High-Speed Directlink multi-gigabye backbone today.

Save Money while staying safe

  • Gas Savings

$1,120 per year or more, and the Time and stress is valued at a much higher amount than the gas savings.

If you have good High Speed Internet at home this allows you to choose to work from home full-time, you immediately eliminate any costs associated with your commute, whether they be from driving to work or taking public transportation. Even if you’re walking or biking to work, you’ll wind up with lower bike maintenance costs and fewer pairs of sneakers to buy.

But in all seriousness, the average U.S. worker commutes 30 miles and 60 minutes round-trip every day, according to the U.S. Census Bureau and the Department of Labor. If the average gallon of gas costs $3.59, according to AAA, and you average 25 MPG, by not commuting to work, you will save $1,120 on gas every year.

  • Car Maintenance

Consumer Reports estimates the median cost of annual car maintenance is $312, which only includes maintenance and repairs. If you factor in lowered insurance costs and slower depreciation from driving your vehicle less, that savings can rise significantly.

It may not seem like much, but every little bit helps when you're potentially taking a decreased salary to work at home.

  • Dry Cleaning & Laundering

SAVINGS: $600 - $1,000 per year

If you’re working from home, you don’t have to worry about maintaining a professional wardrobe which often has to be dry cleaned.

  • Lunches & Coffee

SAVINGS: $832 per year

Eating out on a regular basis is costly.

Let’s assume you’re a fairly thrifty person and you have lunch out with coworkers twice each week at $5 a pop. Throw in a morning coffee twice a week for $3 each, and you’re spending $16 each week, or $832 each year eating out while working in a regular office. Telecommuting makes it much easier to make lunches and coffee at home, which won’t eliminate your food and coffee expenses entirely, but will certainly bring them down.

  • Vacation Time & "Real" Salary

SAVINGS: $5,553 per year

If the average U.S. worker commutes almost 30 minutes each way to work, it adds up to an extra 60 minutes daily that we spend for the purpose of work, but don’t actually get paid for. By saving that 60 minutes every day, the average full-time telecommuter will work 260 fewer hours, or 32.5 fewer eight-hour work days (11 24-hour days) each year. Not having to commute to work equals a LOT more free time throughout the year.

When you take those hours and add them all up, it really makes a difference in terms of salary. If you’re making $50,000 a year but commuting to the office, you’re making $21.37 per hour (because you’re working an eight-hour work day plus a one-hour commute for a total of nine hours daily). If you aren’t commuting, your $50,000 salary becomes $24.04 per hour because your eight-hour work day is really eight hours. Add that up throughout the year, and it’s like you’re making $5,553 more annually.

  • Tax Breaks

SAVINGS: $750 per year

If you work from home, you may be able to claim several home office deductions that office-bound workers can’t touch.

These include deductions for your home office space, property taxes, office decor, and maintenance and business expenses. Even if you’re a full-time employee (and not a freelancer or contractor), you can still claim these deductions and expenses as a telecommuter. Depending on your home office set-up, these deductions can vary widely, but the IRS estimates that the average home office deduction is $3,000 which lowers a typical tax obligation by $750.

  • It All Adds Up

TOTAL SAVINGS FROM WORKING AT HOME: minimum of $4,172 per year

If we go conservative and just tally up the actual, tangible savings of working from home, the average telecommuter can save at least $4,172 each year! This doesn’t even include the cost savings from more vacation time, time overall, lowered stress, and the higher “real” salary mentioned above.

So, the next time you consider the salary difference between an in-office job and a telecommuting job, be sure to take into consideration all the different ways working from home can save you money. Opting for a smaller salary to be able to work from home might be the smarter choice after all.

Mobile Ready
Improve user experience: Directlink now has mobile enabled website designed for smartphones and tablets meaning the user doesn’t need to trawl through a desktop website on their hand held devices. We enabled our sites Mobile readyness to improve users’ levels of satisfaction in their experience with Directlink Billing and Portal needs, we hope this creates another positive experience to surf with Directlink.

Over 1.08 billion smartphones in the world with the majority of the market share being owned by Android or iPhone. In 2011 84% of smartphone users around the world used their mobile phone to browse the internet on a daily basis and this percentage has since increased. More and more businesses Like Directlink are ensuring that they are engaging with their target market via the mobile phone devices. One way to do this is to ensure that Directlink’ website is mobile enabled, meaning it is optimized for smartphones and tablets to display. It is important that we embrace this new technology otherwise you could lose out on potential promotions and website mobility while on the go.

The Federal Communications Commission regulates interstate and international communications by radio, television, wire, satellite and cable in all 50 states, the District of Columbia and U.S. territories. An independent U.S. government agency overseen by Congress, the commission is the United States' primary authority for communications law, regulation and technological innovation. In its work facing economic opportunities and challenges associated with rapidly evolving advances in global communications, the agency capitalizes on its competencies in:

  • Promoting competition, innovation and investment in broadband services and facilities
  • Supporting the nation's economy by ensuring an appropriate competitive framework for the unfolding of the communications revolution
  • Encouraging the highest and best use of spectrum domestically and internationally
  • Revising media regulations so that new technologies flourish alongside diversity and localism
  • Providing leadership in strengthening the defense of the nation's communications infrastructure
Dogs of DirectLink

Pets, Family and Community

There is a growing global trend to consider pets as part of the family. In fact, millions of people around the world love their pets, enjoying their companionship, going for walks, playing and even talking to them. And there is evidence suggesting that attachment to pets is good for human health and even helps build community. Thinking of pets as family members can actually make the chores associated with pet care less stressful than they are for those who consider pets as property. Spending more time caring for a pet increases attachment to that animal which in turn can reduce stress.

We here at DirectLink love our pets, we want to help support our community and share some of our 4 legged friends with everyone, we also recognize that there are many animals in need of loving homes so if you or anyone you may know is interested in a new pet please take a look at https://2babrescue.com/ a 100% local rescue doing everything they can to help those animals in need, if you are not looking for a new pet they are always in need of donations,  you can view the donation page by clicking the link below, there are many items the rescue is always in need of such as , dog toys, potty pads and many other things even if they are used, every little bit helps an animal in need.

 

Reno

Head of Security

I am a Golden/Shepherd, so I'm crazy fast and Smart!

In my free time I enjoy chasing tennis balls, freesbies, pine cones, rabbits, birds basically anything I can.

I speek two languages, and have a bark that will send you through the roof when I sneek up on you.

I love riding in my mom's truck, belly rubs and hanging out in the DirectLink Office.

I'm living the life in Colorado!

Joanna AKA JoJo

Head of Barking development

I am a rescued Doberman Rottweiler mix who can never get enough yard time and the outdoors.

I do however enjoy the sound of my own voice a bit too much!

I will bark at the slightest breeze, leaf, shadow, noise, well you get the picture.

I love my indoor time and naps as much as my outdoor time.

I feel very lucky to be adopted into the DirectLink family!

Aspen

Grounds Care Taker

In memory of Aspen,

Sweet and loving, nothing but a happy fur shedding girl.

Aspen was a part of our family for 10 years until we lost her this June.

Hobbies: laying in the sun, trying to keep up with Reno.

Talents: Could hold two tennis balls in her mouth at once.

Qualites: Always happy, loved to just be at our side

We will alway miss her!

Riley

Slime Boss

I'm a Cane Corso I'm big and imtimidating.

If my owner likes you,  the worst I will do is drool all over you.

Napping is my favorite sport.

River

Department of Scraps Disposal

What can I say I'm a Mutt

Hyperactive, running machine.

I will lick the floors clean no matter the material!

Hesna

Bunny and squirrel detraction squad leader

I’m an Anatolian Shepherd.  My two-legged parents rescued me at 6 months old.

I enjoy romps in freshly fallen snow and chasing bunnies and squirrels out of my yard.

I’m super sweet, but terrified of children and well, most adults.

Mom says my sister is Potato, but we don’t look alike, so I’m not sure she’s really my sister.

Potato

Lead Snuggle Tech

I’m a Pitbull.  My two-legged parents rescued me at about 3-1/2 years old.

I love snuggling with my daddy, sleeping, eating my noms, and chasing bunnies and squirrels.

I’ve never met a stranger I didn't like and will happily accept scratches from anyone.

Mom says people are scared of me just because of my “breed” but that’s just silliness.

Willow

Princess in Training

My name is willow and people call me spoiled I don't know why

I am happiest when my mom carries me around

I am obsessed with a neighbor dog I have yet to meet in person

I know i look like a dog but I am actually a person I think

Emmy

Experienced Nap Engineer

I love my naps and sleeping since I am a little older

I always protect my sisters and family from strangers

I am the best lapdog that is my favorite place

I love to sun bathe whenever i can

I will never turn down a good belly rub

Moana

Lead Excavation expert

I love to dig, anytime, anywhere!

I was mostly raised by cats so I’m a bit socially awkward

Wind me up and watch me go, and go, and go, and go

just know that I don’t have an off switch

Piper

Meal Time Supervisor

I make sure everyone knows when it's time to eat every day, even though the meal time never changes.

Main duties include watching my stuffed animals and keeping the cats in line.

I'm always watching, but ready to get involved if I have to.

My favorite things are playing in the snow and swimming, oh and treats... I love treats!

Documents

5 GHz PMP 450m Fixed Wireless Access Point with cnMedusa™ Technology

The PMP 450m Access Point is most scalable, highest capacity, and most spectrally efficient AP in the industry. cnMedusa is a first-of-its-kind technology in a fixed wireless broadband access platform. The 450m utilizes massive Multi-User MIMO technology in a cost-effective solution. The implementation of MU-MIMO coupled with beamforming technology delivers ground-breaking spectral efficiency and outstanding performance in high interference environments.

DirectLink has an A+ rating by the BBB, integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to our track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.

Network Status

Direct Link Status: All services are online, if you are having service issues please call and verify there are no listed outages 720-851-1111 option 2 , if no outages are listed you can email support@mydl.com or choose option 3 and get assistance over the phone.

With Directlink's high-speed Internet service, you'll be downloading music, pictures, and videos in seconds instead of hours.
You'll also have access to a whole new world of streaming content from Hulu, Amazon Prime, AppleTV and NetFlix using
Directlink's High-speed Internet services.

    Features

  •     Always on broadband access
  •     Secure and safe Internet connection.
  •     Attach multiple PCs for no additional charge.
  •     Great connection for Internet gaming and voice/video chats.
  •     Free e-mail boxes with SPAM filtering and Virus protection.
  •     No phone or cable TV line required.

My Account

My Account

Pay my Bill

Check Data Use

Update Payment information

Login

Email Portal

Check Email

Set up Spam filters

Add Contacts

Login

VoIP Portal

Check voice Mail

Setup Contacts

Set Call Features

Login
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One of our associates will get back to you soon.

Note: Broadband Services is ONLY offered in Colorado. If you live outside of the state, we can not offer these services to you at this time. However, VOIP services we do offer worldwide.

Privacy Policy

DirectLink, LLC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the DirectLink, LLC Web site and governs data collection and usage. By using the DirectLink, LLC website, you consent to the data practices described in this statement.

Collection of your Personal Information

DirectLink, LLC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. DirectLink, LLC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by DirectLink, LLC. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by DirectLink, LLC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the DirectLink, LLC Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through DirectLink, LLC public message boards, this information may be collected and used by others. Note: DirectLink, LLC does not read any of your private online communications.

DirectLink, LLC encourages you to review the privacy statements of Web sites you choose to link to from DirectLink, LLC so that you can understand how those Web sites collect, use and share your information. DirectLink, LLC is not responsible for the privacy statements or other content on Web sites outside of the DirectLink, LLC and DirectLink, LLC family of Web sites.

Terms of Use

TERMS & CONDITIONS: DirectLink Inc. hereinafter “DirectLink” This is an acceptable Use Policy between DirectLink and you the customer/subscriber or user hereinafter “Customer” DirectLink’s Internet Service, E-mail, VoIP Service, or other internet related services.  This agreement is between DirectLink and the Customer and is incorporated by reference into DirectLink terms and conditions for the services. See https//www.mydl.com/forms. All Customers of DirectLink and anyone who uses or accesses DirectLink Service, must comply with and shall be bound by the terms of this document. Customers access to DirectLink service is conditioned by legal and appropriate use of our service. Your use and any activities conducted online through DirectLink supplied service shall not violate any applicable law or regulation or rules of DirectLink’s Service. DirectLink reserves the right to change, modify or revise this document at any time. Such Changes will be affecting all Customers 30 days after posting. Terms & Conditions will be assessible to all Customers/Subscribers to View, Print or Download at https:/www.mydl.com/forms. Your Continued use of DirectLink’s service constitutes your acceptance to all terms & Conditions. It is your responsibility to check the DirectLink website for any updates.

DirectLink reserves the right to refuse service to anyone for any or for no reason. DirectLink reserves the right to cancel any service to any Customer at any time if it feels necessary to protect its network and network security.

Uptimes are not guaranteed. At all times DirectLink does its best to keep the network up 100% Customers understands that due to acts of God, Inclimate weather or equipment failure there may be times when the network goes down.

This agreement shall be in effect for the term listed on page one of the Service Contract.

DirectLink reserves the right to immediately terminate or restrict your account or your use of the Services at any time, without notice or liability, if DirectLink determines or reasonably believes in its sole discretion that you have breached these Terms, violated any law, rule, or regulation, engaged in other inappropriate conduct, or for any other business reason. Of course, we would prefer to avoid such termination; we may use technical measures to block or restrict your prohibited access to or use of the Services, and you agree not to circumvent, avoid, or bypass such restrictions. We also reserve the right to take appropriate legal action against you, and you acknowledge that you will have caused substantial harm to DirectLink and that the amount of such harm would be extremely difficult to measure.

BILLING/PAYMENT SCHEDULE: Service charges are due and payable monthly in advance. Failure to pay proceeding monthly service charges by the due date shall give DirectLink the right, without liability, to temporarily disconnect Wireless Internet Service, VoIP Service and E-mail Service. Restoration of service will require payment of all unpaid balance and a reconnection fee of $50.00 may be applied. If service is not reconnected in (7) calendar days service will be permanently disconnected. To restore service payment in full and pre-payment of one month may apply. If DirectLink must retrieve the equipment a $50.00 fee will be billed for labor of the retrieval.

A Late fee of 1.5% will be applied to all accounts that are past due.

Invoices are rendered monthly on the 20th you will receive an E-statement each month. If you want to receive a paper statement via the US Mail, there will be an additional charge for this service. The fee for paper invoices may change at any time without notice. Payments are due on the 10th of each month. Customer agrees to pay any overage charges if applicable.

Unreturned Equipment fees, early termination fees, upgrade fees, insufficient funds fees, late fees, and reconnection fees if applicable.

Any DirectLink equipment that is unrecoverable/Unreturned/Destroyed will be billed to the customers account at the going rate of the replacement fee for any and all unrecoverable equipment. The customer consents to be billed for any unrecoverable equipment.

ETF-Early Termination Fee: Unless stated in Customer’s Service Agreement the following terms apply to  any “Service Term” Service Agreement are required to be paid as follows: a) all outstanding nonrecurring fees plus 100%  of the Installation fees that were waived at the time of installation.

It is the Customers responsibility to report billing errors within 30 days from receipt of the bill so that service levels and all payments can be verified. Charges for service include license of DirectLink and other equipment that may be necessary to be installed at the Customer’s premises to permit connection of a single computer to the service. Connection of additional computers to the equipment may require additional charges or equipment.
For Customers that receive other services from DirectLink, all accounts for all services must remain in good standing to continue to receive any one service.

Customer agrees to pay all charges associated with the Terms of Services provided by DirectLink including installation and service, Service Calls, Monthly Service Fees, equipment charges. Applicable federal, state, local taxes and fees. The customer hereby acknowledges that certain governmental taxes and fees may be charged by DirectLink for the services provided to the customer. Fees may change without notice.

INSTALLATION: Customer/Subscriber Authorizes DirectLink’s employees/agents or representatives to enter premises, to use ladders, full access structure in order to install service. DirectLink Installers will not be held responsible for moving any furniture or valuables. DirectLink Installer will not move install or alter any electrical outlets. Directlink will use existing cables or equipment. *If prewiring is used all equipment warranties are null and void.

I agree to installation/placement of DirectLInk equipment after consultation with the DirectLink Representative. By Signing page one of service agreement I agree to the placement of installation.      

AN ADULT 18 years of age or older MUST BE PRESENT ON THE PREMISES DURING THE ENTIRE INSTALLATION.

Payment is due on or before installation date plus one-month service charge.

In the event the Customer/Subscriber is not the owner of the premises in/on which the equipment is installed, the Customer warrants to DirectLink that the owner consents to the DirectLInk performing the installation and/or maintenance contemplated by this agreement. If the tenant vacates the property DirectLink has unrestricted right to access the property to retrieve the equipment that is the property of DirectLink.

 

INSTALLATION AND RIGHT OF ENTRY: DirectLink’s residential installation includes up to three hours of labor and up to 75’ feet of cable.  DirectLink equipment will require mounting of hardware including penetration of the rooftop or structure in order to receive service. DirectLink will not be liable for any alterations to the premises that result from the installation or removal of the equipment including but not limited to holes in walls, cable wiring or antenna mounting brackets. Customer agrees to hold harmless from any liability resulting from any type of damage as a result of equipment mounting.

Any repair or replacement of equipment and or correction of an installation problem will be the customer responsibility. If DirectLink damages the premises during the services installation or during maintenance DirectLink will compensate the owner of the Premises for reasonable actual and demonstrated costs of necessary repair not to exceed $250.00

EQUIPMENT: The Equipment provided by DirectLink is and shall remain the sole property of DirectLink. If DirectLink’s equipment becomes unrecoverable for any reason, then the customer will be charged accordingly for the equipment. DirectLink’s authorized agents may relocate or remove all equipment at any time for any reason. Unless purchased by the customer. Customer/Subscriber agrees not to attempt to make repairs or otherwise alter or disturb or tamper with the wireless transceiver box or other equipment. Only DirectLink, or its authorized representatives, are permitted to maintain and repair transceiver box or other equipment.

Damage to DirectLink Equipment due to weather, Lightning, Home Repair, Construction, pets/animals, fire or mistreatment or negligence by the customer or any other person and the equipment that requires repair or service. Customer shall be required to pay charges for such repair or service performed by DirectLink or its authorized representatives. Unless Customer has chosen to sign up for The DirectLink Protection Plan. DirectLink is not liable for any Customer owned devices, router or other equipment. 

Any Damage caused to the structure and DirectLink equipment by act of nature such as high winds, Hail, Lightning are the responsibility of the property owner. DirectLink is not responsible for any structural damage done by any acts of Nature/God or Terrorism.

RESPONSIBILITY: DirectLink has the right to Terminate service if

Customer does not keep account paid and current

Customer engages in sending unsolicited mass, commercial/spam email

Customer engages in any illegal activity by using the service provided by DirectLink

Customer engages in harassment, bullying, libel, defamation or other bad behavior

Customer exceeds bandwidth limitation

Customer is not satisfied with services within the first 30 days of service Installation charges are not refundable

Customer no longer has acceptable signal or Line of sight

The terms of this signed Service Agreement are set on page one.  At the end of the service agreement term the service will renew for successive one-month periods. Although the original service term has expired all terms and conditions are still in force by using DirectLink service. All Terms are subject to change without notice.

The Customer is responsible for all of Customer’s account in all circumstances under any username or password used on that account. It is the sole responsibility of the Customer to protect the confidentiality of Customer’s passwords/usernames etc.

If at any point in time DirectLink discovers that the Customer is “sharing” their network connection, without the express permission of DirectLink, then Customer will be subject to a $10,000.00 fine plus any legal fees.

The Customer expressly agrees that the use of the service is at the sole risk of the Customer. Customer’s choice to view or access any content or materials using DirectLink commerce and or its equipment is made at the sole discretion of the Customer. Customer agrees to defend, indemnify and hold harmless “DirectLink “, and its employees and/or agents, from and against all claims and expenses, including attorney’s fees, either arising out of the Customer’s use of the service or the use of Customer account.

 

TRANSFER OF ACCOUNT FROM ONE CUSTOMER TO ANOTHER IS PROHIBITED. All accounts must be closed and re-opened for issuance of a new account number and current customer information. If selling your home, the new owner may take over, but a new account and service agreement must be recorded.

 

 

SERVICE: DirectLink continually strives to be a premier Wireless Internet Service Provider in the Central Colorado Area. As part of this commitment, our Network Operations Center (NOC) is proactively monitored for performance on our network backbone to ensure DirectLink has adequate backbone bandwidth to accommodate high-speed service for our entire subscriber base. DirectLink takes pride in our service and product and will do everything possible to proactively monitor, evaluate and control the factors within our direct control. In addition, we continually evaluate new technologies to ensure we upgrade or network in order to deliver solid internet service for our subscribers.

DirectLink’s advertised internet connection speeds are for best case scenario guidelines purposes only. DirectLink makes no guarantee as to the internet connection speed and cannot warrant any specification for internet connectivity. Wireless Internet DirectLink’s service is provided on an “as is” and “as available” basis with a limited warranty that will use reasonable efforts to render services pursuant to this agreement in a timely and professional manner. DirectLink does not warrant and is not responsible for the loss of any data resulting from delays, service interruption, poor transmission quality, slow transmission speeds, computer damage “viruses” damage caused by other users. If you are dissatisfied with the quality of service your sole remedy is to discontinue using the service on a going forward basis. Subscribers may cancel the service within the first 30 days without incurring any additional fees. Installation fees are non-refundable. Service fees for first 30 days may be re-fundable. This is a limited warranty and is the only warranty made by DirectLink. If any modifications are made to the equipment or services by the user during the warranty period, if the services or products are subject to abuse, accident, improper use, or if user breaches the terms of this agreement, then this warranty shall immediately be terminated.

DirectLink shall not have any responsibility for maintenance or repair of the customer’s computer or any devices and equipment installed by DirectLink. Customer acknowledges that DirectLink shall not be liable for Customer’s computer, other hardware, software or data, directly or indirectly related to this service. Ethernet adapters provided by DirectLink at the point of installation are subject to the manufacturer’s warranty and become the property of the Customer only after 30 day of service and upon full payment for installation and the first month of service.

 

REPAIRS: DirectLink will provide a limited parts and labor warranty for the Equipment and Installation supplied for the initial installation and term of the Service Agreement. The warranty excludes any damage resulting from abuse or negligence acts of god or severe weather. All equipment supplied at time of install including Power Pack, Grounding Block are a one-time supply basis. Such equipment needing replacing due to age, electrical surges, damage or misuse will be billed to customer at the current rate. Any labor needed for repairs and travel time will be billed to customer.  

SERVICE CALLS: If DirectLink technicians are dispatched to a subscriber’s site a minimum service fee of $85.00 will be charged for diagnosing the issue, additional fees may apply for parts and equipment. Weekend, after hours and holiday rates may differ from normal business hours.

DirectLink does not warrant the Performance of subscriber computer and or router and any other personal devices. Type of connection to DirectLink broadband equipment i.e. WI-FI Congestion of web sites and services on the internet, websites or services limiting speeds on the internet performance outside the DirectLink network.

It is the Customer’s responsibility to use their network and equipment through appropriate and responsible means. DirectLink assumes no responsibility whatsoever for any viruses, online scams, identity theft, spam, spyware, adware phishing or other harmful entities. Be aware! do not give your personnel information out to anyone online.

Customer understands, acknowledges and agrees the DirectLink may use various methods and techniques to provide efficient and reasonably manage its network. DirectLink may use traffic management technology to allocate bandwidth across all its networks.

SERVICE TERMINATION: Subscriber may cancel the service in the first 30 day without incurring an additional fee or penalty. Installation fees and first month service fees will not be refunded. The subscriber is responsible for all charges incurred before notifying DirectLink. DirectLink must be notified in writing either by US Post to PO Box 819 Parker CO 80134 or by email to billing@mydl.com. Within the first 30-day period. On the 31st day the Service Agreement will be considered in full force. Residential service with a One- or Two-Year Service Agreement a) If customer does not fulfill the full terms of the One- or Two-year agreement all installation fee will be due immediately. B) any unpaid balance remaining on customers account must be paid in full before customers end of billing cycle. C) DirectLink does pro-rate refunds or credits for partial-monthly periods remaining after the terminations date.

STATIC IP ADDRESS: Directlink can supply/assign customer with Static IP address for additional fees. DirectLink IP Address are only offered to DirectLink customer if service is terminated IP Addresses will be removed. If account is not current and service is disabled for non-payment the IP address may be lost. DirectLink’s IP addresses are the exclusive property of DirectLink and are not portable. DirectLInk may change an IP Address at any time without notice or liability if necessary. DirectLink will make all efforts to notify the customer to avoid any disruption of service. Subscriber is solely responsible for transitioning its network to a new IP address space if they cancel or are terminated their DirectLink Service Account.

STREAMING & CONTENT QUALITY: DirectLink will support TV over the internet and similar streaming services but does not guarantee quality of any content. Any number of factors can affect IPTV and streams in general. Quality of content, including resolution, may be affected by the format of the content, your location, internet usage, the number of devices simultaneously connection to the same network. The content you have selected, and the configuration of the device you are using. As a result, DirectLink is unable to make any warranties about the content in these respects.

PRIVACY: DirectLink gathers information about Internet usage such as session lengths, bit rates, bandwidth usage only is relation to their use our internet service. DirectLink will not use or disclose personal identifiable information regarding Internet usage unless compelled by a court order or subpoena. Customer consents to this disclosure to protect the rights of DirectLink. DirectLink does not engage or allow third parties access to any customer information or allow third party tracking for advertising purposes. DirectLink will not sell or disclose personal information to anyone for promotional purposes. DirectLink cannot warrant or guarantee the security of any information you transmit. No data transmission over the internet can be guaranteed to be 100% secure and may be subject to interception by unauthorized third parties. DirectLink takes measures to reduce the risk that unauthorized third parties will be able to intercept the information customers send and receives. DirectLink recommends that you use extreme caution when sending any personal information over the internet and us encryption technology whenever possible such as websites using “https” designation in the sites address and show a padlock icon in the browser window.

DirectLink collects and stores personal information such as name, email, phone, address, billing address and billing information such as credit card/ACH account numbers. All billing accounts are encrypted upon entry into the billing system use by DirectLink for the protection of the customer privacy and security.

Customer information may be used by DirectLink’s after hours call center, payment processing/merchant centers, billing sent by US Post, invoicing, accounting and secure online payment/customer portal.

USE POLICY: All Internet Access provided by DirectLink to the customer is to be used for the sole purpose of Internet Access Only. We reserve the right to monitor the connection with prudence and cancel or terminate the connection if we reasonably believe that the customer is using the connection for other purposes, other than Internet access, without our express permission and understanding. Customer is still liable for the remainder of the contract if they are terminated in the manner. The customer does have the option, however, to upgrade their account if available to our Premium or Dedicated Point-to-Point commercial services at additional costs if customer needs more options with their data connection.

 

DirectLink customers are not allowed to use the Internet Service in a way that will result in excessive consumption or utilization of the system or network resources and bandwidth in a way that may weaken network performance as determined by DirectLink. Any action causing high bandwidth usage as determined by DirectLink may result in termination of service. The customer may be held liable for the excessive usage and agrees to pay for any extra usage of bandwidth. Any usage causing excessive bandwidth  such a using our service to host a web server site which attracts excessive traffic to your location, continuously uploading or downloading streaming video or audio use, net hosting or continuous FTP Up/Down loading, Bit Torrent or any other activity causing an unusual amount of data usage as determined by DirectLink will NO BE TOLERATED your service may be terminated.

 

You are not allowed to use DirectLink services to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right or any party.

You are not allowed to use DirectLink’s Email Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, fax blasting, or other activity that invade another person’s privacy (collectively, “Spam”). Participation in any such activity is grounds for service suspension or termination.

 

Any and all software activities involving Viruses, Worms, Trojan Horses, Cancelbots, Ransomware, corrupted files, or other code that manifests contaminating or destructive properties are strictly prohibited and will result in immediate termination of service. Also resulting in termination of service are activities that advance any type of financial scam such as “pyramid schemes”, “Ponzi schemes”, or “chain letters”. You are not allowed to use DirectLink  to advertise, solicit, store, post, transmit, disseminate, or otherwise make available material or information that is unlawful, harmful, threatening, abusive, harassing, libelous, defamatory, hateful, obscene, indecent, or otherwise objectionable or which encourages or participates in conduct that would constitute a criminal offense, gives rise to a civil liability, or otherwise violates any local, state, national, or international law, order, rule, or regulation. DirectLink will notify and fully cooperate with law enforcement if it becomes aware of any such use in any connection with child pornography or the solicitation of sex with minors.

 

DirectLink customers, are not allowed to use our service to store, transmit or receive any material that infringes on any patent, trademark, trade secret, copyright, or other proprietary or intellectual right of any party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, or the unauthorized transmittal of copyrighted software. Any actions violating the Digital Millennium Copyright Act of 1998 (DMCA) law will be issued a cease and desist order and if you, the customer continue to violate such, and DirectLink receives a second DCMA Infringement order, we will reserve our right and terminate your service. You may also be subject to a fine.

 

E-mail: Any email addresses supplied by or hosted by DirectLink may only be used by the DirectLink Customer during their valid term of service. DirectLink reserves the right to change or terminate any email address or email account for any reason without notice to the customer. DirectLink E-mail accounts may be kept active after termination of service by customer for a monthly fee the account must be kept current and set up on auto pay only. DirectLInk is not responsible for the customers email storage, email backup or loss of any email. DirectLink assumes no responsibility for the loss of any email. Any email accounts supplied by DirectLink that are not used for a period of 6 months or more may be deleted without notice to customer. DirectLink supplies customers with an email portal the customers username and password are the responsibility of the customer.

You are not allowed to use DirectLink’s Email Service to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited bulk e-mail, unsolicited duplicative e-mail, unsolicited commercial e-mail, fax broadcasting, fax blasting, or other activity that invade another person’s privacy (collectively, “Spam”). Participation in any such activity is grounds for service suspension or termination.

If DirectLink determines your E-mail address is being used to spam or otherwise send damaging mail we will terminate the E-mail address immediately.

VoIP: Voice over Internet Protocol: DirectLink VoIP Service is not guaranteed at any level of voice quality VoIP is a best effort voice service transmitted over the internet. VoIP is intended to be used as a secondary voice service.

VoIP Service with DirectLink will require a VoIP Router that must be purchased from DirectLink. DirectLink does not warrantee the router and will not be held liable for the replacement of the VoIP Router should is become necessary.

VoIP numbers are assigned randomly unless you choose to Port an existing number from another service provider. Once the LNP has been filed and the number has been released DirectLink will activate the number on our VoIP system. If the customer cancels service or is suspended for non-payment DirectLink will not be held liable for holding the existing number or porting the number. The customer is responsibility to port the number in order to retain it. There is a fee that will be charged one time only for porting a number from the previous service provider.

Emergency 911 E-911 service is part of DirectLink’s VoIP Service. Because VoIP service is internet-based phone service the customer is responsible for providing correct address information when using the E911 service. The customer is also responsible for verifying the accuracy and availability of such service. DirectLink is not and will not be held liable for error in address provision, and will not be held liable for damages of any sort if an incorrect address is provided to emergency services or in the case of any telephone/VoIP or power outages at the time of an emergency.

Reverse E911 is not provided by DirectLink. DirectLink will not be held liable for any cases in which a customer wishes to use this service.

Phone number portability is not guaranteed with DirectLink’s VoIP Service. DirectLink is not responsible for lost phone numbers or problems with routing calls to ported numbers.

DirectLink VoIP 911 and E911 phones provided by other VoIP Services May Not Operate During a Power Outages. You understand and acknowledge that the VoIP 911 and E-911 Service will not function in the event of a power failure or disruption of service. Should there be an interruption in the power, the VoIP Services including the VoIP 911 and E-911 Service will not function until power is restored or the cause of disruption of service has been correction and your equipment may need to be reset. (See forms 911 and E-911 Disclosure Notice for full Details.)

All DirectLink VoIP customers are required to sign an E-911 Disclosure for their service. DirectLink will not be held liable for the failure of the E911 service it is the customers responsibility to understand the limitations of VoIP Service and E-911 Service.

SLA- Systems Level Agreement an SLA will apply to a business class subscriber only if indicated on the signed service agreement.

Terms of the SLA provision

NETWORK AVAILABILITY - DirectLink’s target for Network Availability is 99.9% for any given month. Network Availability will be determined as an average of actual circuit availability as a percent of total potential circuit availability measured on a monthly basis.

LATENCY – DirectLink’s target for Latency is 50ms or less for one-way network transit delay for a standard 64-byte ping from the customers equipment

PACKET DELIVERY - DirectLink’s target for Packet Delivery is 99.9% for any given month. Packet Delivery will be determined as an average of actual packet delivery as a percentage of total packets.

Credit will not be issued for:

 

1) Network downtime that is not reported by Customer or requests for credit not made by Customer within 5 business days of the event.

2) Service outages or performance issues not documented by a DirectLink Trouble Tickets.

3) DirectLink’s network maintenance/upgrades performed during the standard maintenance window (12:01am to 5:00am MST)

4) DirectLink’s Tower Maintenance/Upgrades during the standard daylight hours of 8:00am to 5:00pm MST.

5) DirectLink emergency maintenance.

6) Failure of customers equipment.

7) Carrier outages affecting an entire area or region.

8) Unauthorized acts, use of service, or omissions by the customer that affects DirectLink’s ability to provide service, by the customer or a user of the service authorized by the customer.

9) Any interruption of service due to a violation of DirectLink’s standard terms and conditions or acceptable use policies.

10) Any reasons of Force Majeure such as natural disasters, Severe Weather or Acts of God.

11) Any outage caused by events beyond DirectLink’s reasonable control.

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Speed Test

Check your connection speed here

Please be aware that many factors may affect the speed results.

Type of Router and Quality of WiFi
Depending on the type and age of your router this is the number one cause for degraded or incorrect speeds, DirectLink supports
a limited number of routers, choosing an unsupported brand may result in performance issues.

Concurrent Internet activity on your connection
If you have other applications, users, smart phones etc. consuming bandwidth this will affect the results.

The use of proxy servers and or VPN
If you are using, say, your corporate network at your place of work, there is a big chance that you are behind a proxy server. This, with NAT (network address translation), can affect the speed test results, because there are some special checks and additional activity at the proxy server.

Simultaneous tests being run on the same server
Obviously, the more there are speed tests being done on one server, the more jammed the connection to it is. As a result, test results will be affected.

PC Hardware and operating system
This can greatly affect results on a speed test. How old your PC is, what version of Operating system it runs,  how much memory it has, what type of browser you are using etc.

Employment

Currently there are no open jobs. We are however always accepting applications for the below position.

 

Directlink Field Technician / Installer duties and Requirements

Send us your Resume here 

MINIMUM QUALIFICATIONS: The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and job placement/or geographic location.

Required Job Duties:

• Must provide proof of US Citizenship.

• Must have current Drivers License and relatively clean MVR. No DUI or Reckless.

• Pre-employment drug screen, and back ground check may be performed.

• Must possess a High School diploma or equivalent:

• Responsible for on-site safety of self and others at all times.

• Installs and pulls copper cabling as per specifications. Includes both horizontal and riser distribution cabling systems for indoor and outdoor requirements.

• All paper work is turned in Daily on time and filled out completely

• Time and Expense report entry is accurate, and timely.

• Terminates installed cabling systems. Requires a thorough understanding of EIA/TIA standards for data cabling (Cat5, etc.), as well standards for cabling installation practices of outdoor placement.

• Tests installed cabling systems. Requires experience with various types of test equipment.

• Daily communications with Project Manager on delays, requirements and general status of jobs.

• Takes responsibility for accuracy and completeness of each job.

• Takes responsibility to ensure that all work is performed to Company standards and quality installation techniques.

• Must be able to work after 5pm and weekends when required. (This is not an 8-5 job) Most Install Jobs start at 9am so it's rare that you will get off prior to 4 or 5pm.

• Must be able climb ladders, lift 50lbs regularly, and work on your feet for long periods of time.

• Must provide warm clothing for harsh weather conditions, occasional extreme temperatures may occur and needed attire is a necessity

Required Knowledge:

• 2+ years working in voice and data cabling on a daily basis

• Knows Telco color code, Cat5 a must

• Proper hand and power tools are part of the contractor’s responsibility

• Ability to troubleshoot data circuits

• Basic computer skills

Required Skills/Abilities:

• Ability to solve practical problems and carry out responsibilities under general supervision

• Ability to finish projects or note when incomplete

• Ability to organize workload for effective implementation

• Strong customer communication skills a must

• Ability to function as an effective team member

• Must be able to see, hear, speak and write clearly in order to communicate with employees and/or customers; manual dexterity required for occasional reaching, climbing and lifting of objects, and operating power tools and office equipment.

• Work is generally performed on a construction site, including new tenant improvement, and remodel work. Work may also be performed in an existing, occupied office or retail environment, and residential home environments.

DirectLink's Story

How It All Started

Originally as a resident of Elbert County, Colorado there were not many options for internet service and I wanted to do something about it. I'd been an entrepreneur for years, having owned my own business since I was 21. So in the summer of 2002, I decided to start up a wireless internet company and founded DirectLink.
 
I thought I could fill a need for High-Speed Internet in the rural neighborhoods. We started with one tower and a handful of customers. In 2002 High-Speed was considered good if you could get 1 mg down.
 
Since then things have really changed!
 
Now eighteen years later we are still growing and building out our infrastructure. We have a great crew that works for DirectLink, each and every one of our employees has had a hand in building the business to where we are today.
 
DirectLink now serves thousands of customers and service areas covering thousands of square miles in Colorado. Counties like Douglas, Elbert, Arapahoe and Jefferson, to name a few.
 
Now we serve not only the rural areas, but also metropolitan neighborhoods. Our customers range from small households to big businesses. We have become a dynamic company with a great reputation for taking care of our customers. Taking pride in what we do and what we have accomplished keeps us striving to perform and deliver a service that we can always be proud of.
 
We are proud to be a local family owned business, and to be working and living in the community we serve.
 
– Jim Carey, founder

Every Story has a beginning

Our Story

Founded in 2002, DirectLink is one of the leading fixed wireless broadband providers in Colorado. Using proven wireless technology, our network provides reliable service to thousands of customers throughout Central and southern Colorado. DirectLink offers reliable fast broadband Internet to Residential, Enterprise and Small-to-Medium Businesses industries in the several populated Denver counties, like Douglas, Elbert, Arapahoe, and Jefferson County to name a few.

We ensure the highest levels of customer responsiveness and service quality, a trait which has earned us long-standing relationships with our customers. Our infrastructure doesn’t rely on phone or cable service, making us more reliable, responsive and accountable than companies providing DSL, cable, DS3 and Fiber Internet solutions.

We provide customers with fast and reliable broadband connections, quick and easy installations and superior customer care with our broadband Internet services.

We also offer carrier grade VoIP solutions for Residential and Business that allow them the option to scale and grow their services effectively into the 21st century, We also provide solutions to provide customers with value-added services and support, enabling them to focus on their business instead of their network.

Helpful Guides

Helpful Guides


My Internet appears to be down what do i do?

  1. Restart Your Computer

Yes, I know. Restarting your computer seems like a ridiculous thing to do, but trust us, restarting your computer fixes a lot of minor issues that you might be having. When you restart your computer, all those processes that were running in the background are finally shut down. That includes internet browsers, apps, and other programs that you use daily. Having a clean slate can speed up your computer, and it might also fix a faulty internet connection.

  1. Restart your Router

Don’t do a hard reset. Just unplug the power from the wall  for 60 seconds and plug it back in. Restarting your router follows the same reasoning as restarting your computer. It might not be very explainable, but it works, so give it a go before sounding the alarm.

  1. Isolate the Problem

Is it everyone in the house/office that cannot get connected or just you? Are some people connected via an ethernet cord and others using wireless? If you find a connection between individuals encountering an issue, it will give you an indication of what the problem could be. For example, if only wireless users are not connected, then it probably has something to do with your wireless portion of your router, not the internet. Completing these checks is helpful information to have handy if you need to call support.

  1. Did Something Change?

If we show that everything looks good on our end, then think if something has changed at your home/office. Did you move anything around? Sometimes it could be as easy as a loose cord or cable that needs to be plugged back in. If you are at your wit’s end, we can then schedule a service call to send a technician to help resolve the issue.

  1. If All Else fails Contact Us

By contacting DirectLink, you’ll quickly be able to tell if we are having scheduled or unscheduled problem in your area. We all know things happen, and this might be one of those cases. Give us a call 720-851-1111 to see if there are problems in your area and we can tell you when we estimate service to be restored. You can also select option #2 and listen to our network status message which we update in the event of known outages or issues with the network.

 


My Internet Appears to be Slow?

If you think your connection is slower than usual the best way to verify this is to bypass your router. By doing this you instantly rule out any wifi issue, useage issue, unkown devices updating and possible background downloads or streams you may be unaware of. Below is the process that will work for a windows laptop and or Desktop.

First you need to take the ethernet cable out of the internet port of your router and plug it directly into your laptop/desktop then follow the below steps

    Press the “Windows key” and click settings then control panel

    Select Network and Internet then network and sharing center

    Click Set up a new connection or network

    Select Connect to the Internet

    Select Broadband (PPPoE)

    In the Username field enter your DirectLink username

    In the Password field enter your DirectLink Password

    Click Connect

Once you have connected you can then go to http://mydl.com/speed-test/ and verify the speed is working correctly. If this result looks normal then you can start trying to narrow down what device or user is consuming your connection up.

What can i do about SPAM?

Report it to the Federal Trade Commission. Send a copy of unwanted or deceptive messages to uce@ftc.gov. The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email.


Let the FTC know if a "remove me" request is not honored. If you want to complain about a removal link that doesn't work or not being able to unsubscribe from a list, you can fill out the FTC's online complaint form at http://www.ftc.gov. Your complaint will be added to the FTC's Consumer Sentinel database and made available to hundreds of law enforcement and consumer protection agencies.


Whenever you complain about spam, it's important to include the full email header. The information in the header makes it possible for consumer protection agencies to follow up on your complaint.

Complain to the sender's ISP. Most ISPs want to cut off spammers who abuse their system. Again, make sure to include a copy of the message and header information and state that you're complaining about spam.