For questions or to connect call 720.851.1111

Email Support

When setting up a mail client on your own computer, you may be asked to fill in some details about your email account. Below are some of the details which may be asked. Simply fill in the values specified into the fields.

For the incoming account:

    * Connection Type: IMAP

    * Port: 993

    * Security Option: SSL

    * Hostname: []

    * Username: <your email address>

    * Password: <your password>

For the outgoing account:

    * Connection Type: smtp

    * Hostname: []

    * Port: 587

    * Security Option: STARTTLS (TLS)

    * Check "My server requires authentication"

    * Username: <your email address>

    * Password: <your password>

Email account setup on iPhone (SMTP/IMAP/)

Follow these step-by-step instructions to set up your DirectLink Private Email account on your iPhone:

1. Select Settings from the home screen of your iPhone:

2. Choose Mail, Contacts, Calendars and click Add Account:

3. Choose Other from the list that appears:

4. Select Add Mail Account. In the New Account menu, you will need to specify the following records:

Name – your name (will appear as sender name) 
Address – your full email address, as created with Directlink
Password – the password for this email address 
Description – lets you specify any description (we suggest you use your email address)

Click Next.

5. Select protocol type: IMAP .Your selection will be highlighted blue.

6. Settings for IMAP

Name, Address and Description: should have been already filled in
Host name:
User Name: your email address
Password: password for your email

In the fields for both Incoming Mail Server and Outgoing Mail Server, the host name is the same…  

Click Next.

7. Click Save and wait while the system completes necessary checks.

8. When the checks are finished, you'll be redirected to the Mail, Contacts, Calendars screen. Choose your newly created account there:

9. Scroll down and select Advanced:

10. Here you can choose additional settings for IMAP

If you set IMAP connection, you need to use port 993 (with SSL)
Set IMAP Path Prefix to INBOX:

In order to set up additional settings for outgoing server, you will need to return in the previous menu and then go to Outgoing Mail Server by clicking on the host name of the server:

12. For Outgoing Server (SMTP), select port 465 (with SSL) or port 587 (with SSL):

Once the settings are verified, your account is active and ready to use.
To test your new email account, go to Messages and try sending and receiving emails. 


If you are having difficulty with this configuration, please contact support at  or 720.851.1111.