For questions or to connect call 720.851.1111

Is DirectLink Wireless’ service the same as DSL or Cable?

No, DirectLink provides high speed internet access using point-to-point technology.

Is DirectLink Wireless broadband compatible with VoIP?

Yes, our network is completely compatible with all VoIP products. Use our VoIP to save money.

Does DirectLink require a traditional phone line?

No, our bandwidth is delivered using our PTP network.

Can we check our DirectLink e-mail from other computer networks?

Yes, DirectLink provides free web-based e-mail access on our web-site www.mydl.com

Can I keep my existing e-mail accounts at “AOL, Juno, Gmail, etc.?”

Yes, or you can use our e-mail service.

How does your service work?

Purchased bandwidth from tier one and two providers is distributed by broadcasting  a radio signal to your home or business. This connects to our network using the subscriber modules installed at your site. The Subscriber module converts the wireless signal into an Ethernet connection.

What if I have a 2.4 or 5.7 GHz wireless phone?

Most of today’s cordless telephones will pick an open frequency and will not interfere. If you think you are experiencing interference contact our support team for suggestions on how to resolve the issue.

Does the weather have any effect on your network?

Our equipment is ruggedized for 99.999% reliability to deliver exceptional performance at the most extreme temperatures and under the most difficult weather conditions.

Is DirectLink Wireless service the same as satellite service?

No, while both services are wireless our network uses radio frequencies and travels less than 1-10 miles to our facilities, while satellite system signals have to travel over 25,000 miles each way through the earth atmosphere.

How do I know if I am in the DirectLink Wireless coverage area?

Click here to visit our Service Area Page or contact us using the form below.