Helpful Guides

Helpful Guides

My Internet appears to be down what do i do?

  1. Restart Your Computer

Yes, I know. Restarting your computer seems like a ridiculous thing to do, but trust us, restarting your computer fixes a lot of minor issues that you might be having. When you restart your computer, all those processes that were running in the background are finally shut down. That includes internet browsers, apps, and other programs that you use daily. Having a clean slate can speed up your computer, and it might also fix a faulty internet connection.

  1. Restart your Router

Don’t do a hard reset. Just unplug the power from the wall  for 60 seconds and plug it back in. Restarting your router follows the same reasoning as restarting your computer. It might not be very explainable, but it works, so give it a go before sounding the alarm.

  1. Isolate the Problem

Is it everyone in the house/office that cannot get connected or just you? Are some people connected via an ethernet cord and others using wireless? If you find a connection between individuals encountering an issue, it will give you an indication of what the problem could be. For example, if only wireless users are not connected, then it probably has something to do with your wireless portion of your router, not the internet. Completing these checks is helpful information to have handy if you need to call support.

  1. Did Something Change?

If we show that everything looks good on our end, then think if something has changed at your home/office. Did you move anything around? Sometimes it could be as easy as a loose cord or cable that needs to be plugged back in. If you are at your wit’s end, we can then schedule a service call to send a technician to help resolve the issue.

  1. If All Else fails Contact Us

By contacting DirectLink, you’ll quickly be able to tell if we are having scheduled or unscheduled problem in your area. We all know things happen, and this might be one of those cases. Give us a call 720-851-1111 to see if there are problems in your area and we can tell you when we estimate service to be restored. You can also select option #2 and listen to our network status message which we update in the event of known outages or issues with the network.


My Internet Appears to be Slow?

If you think your connection is slower than usual the best way to verify this is to bypass your router. By doing this you instantly rule out any wifi issue, useage issue, unkown devices updating and possible background downloads or streams you may be unaware of. Below is the process that will work for a windows laptop and or Desktop.

First you need to take the ethernet cable out of the internet port of your router and plug it directly into your laptop/desktop then follow the below steps

    Press the “Windows key” and click settings then control panel

    Select Network and Internet then network and sharing center

    Click Set up a new connection or network

    Select Connect to the Internet

    Select Broadband (PPPoE)

    In the Username field enter your DirectLink username

    In the Password field enter your DirectLink Password

    Click Connect

Once you have connected you can then go to and verify the speed is working correctly. If this result looks normal then you can start trying to narrow down what device or user is consuming your connection up.

What can i do about SPAM?

Report it to the Federal Trade Commission. Send a copy of unwanted or deceptive messages to The FTC uses the unsolicited emails stored in this database to pursue law enforcement actions against people who send deceptive spam email.

Let the FTC know if a "remove me" request is not honored. If you want to complain about a removal link that doesn't work or not being able to unsubscribe from a list, you can fill out the FTC's online complaint form at Your complaint will be added to the FTC's Consumer Sentinel database and made available to hundreds of law enforcement and consumer protection agencies.

Whenever you complain about spam, it's important to include the full email header. The information in the header makes it possible for consumer protection agencies to follow up on your complaint.

Complain to the sender's ISP. Most ISPs want to cut off spammers who abuse their system. Again, make sure to include a copy of the message and header information and state that you're complaining about spam.

MagicMail’s Anti-Spam Strategy

Today, it is virtually impossible to provide an email service without advanced protection. Our built-in technology protects your users against spam attacks and system-infecting viruses without resorting to 3rd party tools or services. Here at LinuxMagic, we believe that the only way spam can be effectively controlled is at the Mail Server Level. We believe that it should be done at the SMTP, before any data is received or accepted. We include various filtering technologies, but we believe that simple filtering is inefficient. Because we can do ‘Mail Server Profiling’ at the SMTP level, not only can we detect it before all the overhead of other filtering systems, but we can also send a ‘User does not exist’ message to those pesky spammers, and get your users off of their databases.

Currently, it is estimated that 90% of all email server connection attempts are done from spammers and spam engines, and in some areas this percentage is even higher. If your email address is seen anywhere on a webpage, if you use a mailing list or newsgroup, or if your server is simply not robust enough to stop programs that ‘cull’ valid addresses, then spam will increase. We have designed a system that is proactive in reducing future attempts from spammers

There are really only 3 main ways spam can come into your servers:

  Commercial spammers
  ISPs who do nothing to control spammers on their networks
  The millions of infected PCs running spam trojans without their users’ knowledge

We have advanced technology in place to address each one of these cases and we recognise that other technologies, such as filtering, appliances, grey listing, or outsourcing, all have their own drawbacks. If your mail server doesn’t have built-in anti-spam - you are using the wrong mail server. Filtering doesn’t work on a lot of different types of email, that’s why proper recognition systems need to be in place before the filtering level.

Our clients are constantly raving about how easy and effective our solution is. Our solutions are so easy, they work with just a simple click. There are no complex set of rules to manage and adjust for your clients. Our goal is to do everything we can to stamp out spam completely. Everything comes built-in and ready to go.
MagicMail’s Anti-Virus Protection

To this day, networks are full of viruses and the most common way they spread is through email. Let’s face it, end users do not keep their systems up to date. The only way to protect your system against viruses is to help stop your users from receiving them. By cutting off viruses at the source, you can prevent users from tying up our networks and mail servers.

MagicMail stops all viruses before the message clears the SMTP process, reducing overhead, and notifying the legitimate sender only. As standard, MagicMail comes complete with unlimited user licensing for it’s anti-virus solution.